Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Think this is a great way to streamline UX and drive engagement
What do you like best about the product?
Allows our team to be more effective in managing customer relationships
What do you dislike about the product?
Still need to work change management effort effectively
What problems is the product solving and how is that benefiting you?
Bringing visibility to our sales processes and activities
Sales cloud
What do you like best about the product?
Easy to use - powerful and intuitive- loads of add on. Everyone (and everything) integrates to Sales cloud - I have used this at multiple companies- standard alone best
What do you dislike about the product?
Changes are locked down - searching for colleagues reports - time it takes for admin changes - mobile could be a bit better - very strong solution though - great choice
What problems is the product solving and how is that benefiting you?
Disability… Disability… Disability… We use salesforce also for tracking tasks, cases, and reporting on day-to-day activities for inside, selling teams, DTRs and partner channel selling teams
Our source of truth
What do you like best about the product?
Salesforce helps us out all information in one place for our organization. It's scales easily and has a full suite of additional products to help us as we grow and our needs evolve.
What do you dislike about the product?
There are a few things we set up initially in a way that we'd like to fix now but there has been too much built and invested in where we are. There are also a few functions of Maketing Cloud Account Engagement that could use some work.
What problems is the product solving and how is that benefiting you?
We recently added Sales Engagement to help guide our less experienced sales team members. Having clear next steps and marking approved content has quickly increased our conversion rates.
Invaluable Source of Truth to Manage Sales
What do you like best about the product?
Get a 360 degree view of your leads and contacts in one convenient place. It's easy to create opportunities and manage the sales process from start to finish.
What do you dislike about the product?
Sometimes data from other Salesforce clouds is not completely available. Account Engagement is a good example. The marketing team has visibility of more data and it's not possible to sync it to Sales Cloud.
What problems is the product solving and how is that benefiting you?
It's made it easier to manage the pipeline. The team is engaging more leads and creating more opportunities in a more efficient way. It's really helped streamline the sales process.
Salesforce Sales Cloud
What do you like best about the product?
The sales cloud has transformed our sales team in the way they quote and order. We implemented it last February and the adoption rate has been great due to simplicity within the system!
What do you dislike about the product?
The adjustment from switching systems was tough on some who have been using our old system for 20 years, but overall a smooth transition. Change is hard no matter what!
What problems is the product solving and how is that benefiting you?
Gaps in data that we couldn't collect before. It is so easy to find information and gather reporting off of it in real time. We have everyone in one space where we can use the data that is inputted to better our company.
A must-have for any business to build a single source of truth
What do you like best about the product?
Automation, reporting and dashboards, ease of use, and of course the data being in a Clou, secured.
What do you dislike about the product?
Some simple tasks are too hard such as simply running a report and creating an extract of all fields with their API names of an object aside the Dev Console that produces an unfriendly formatted extract.
What problems is the product solving and how is that benefiting you?
Having all data in one place that creates a single source of truth.
Easy and fun to roll out
What do you like best about the product?
It's very easy to roll out to a sales group. With trailheads and easy to use fields, I was able to roll it out to 100 people within months.
What do you dislike about the product?
There's a couple reporting features that would be better like visuals to see trends.
What problems is the product solving and how is that benefiting you?
It's helping our leadership see what's happening in the field. It's also helping us centralize out customer info so that anyone in the company can engage with relationships.
Sales Cloud could make the business to customer more easily
What do you like best about the product?
It gathers all the important features for sales such as qoutes, oppotunities, leads, contacts, and accounts in one page. Its easier to navigate all the tabs as well as very convenient in any mobile phones whenever the user is out of his or her laptop. It also works offline.
What do you dislike about the product?
I don't like the resolution responsiveness in laptops with a small resolution. I think it becomes a bit large and I need to zoom it out whenever I am navigating the pages.
What problems is the product solving and how is that benefiting you?
It solve the problem of switching orsinging-in to other pages with different use for sale. It is very easy to collaborate with everyone in the team of sales where they can see tabs in one page.
Silk cloud, without question is the best tool a sales person can have in their toolbox
What do you like best about the product?
Sales class helps your truly understand your customer and their needs.
What do you dislike about the product?
I have no immediate dislikes, as it is a solid product that helps my users grow their customer base
What problems is the product solving and how is that benefiting you?
Sales cloud provides us the ability to get a well rounded look at our customers.
Functionality is required considering the characteristics of each country
What do you like best about the product?
Standardized processes through the Sales cloud can be applied to increase the value of the company. In addition, it can increase the efficiency of work. I think this is the advantage of sales cloud.
What do you dislike about the product?
Regional or national characteristics clearly exist. I hope that each country's characteristics will be provided in a package. Then you will be able to use sales cloud more in each country.
What problems is the product solving and how is that benefiting you?
Work processes can be unified and processed to increase work efficiency. Integrated management of distributed data helps maximize data utilization. I can develop my personal work further.
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