Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Business results
What do you like best about the product?
We find the user interface helps our Sales Team find the information they need fast. Our Finance teams can control pricing directly. We can automate for example a flow so our Sales teams don't have to input details of repeat bookings.
What do you dislike about the product?
I can't think of anything that isn't improved with using Salesforce Sales Cloud itself.
What problems is the product solving and how is that benefiting you?
Quoting customers, booking customers and automated processes that save time and increase revenue.
Great platform for sales
What do you like best about the product?
Easy to see customers, understand the insights and log activities. Great with Einstein too to understand what the best approach is. Better than anything else on the market and I will always recommend. Also great you can build custom parts (eg HR) so you can modify it for your company's needs.
What do you dislike about the product?
It's quite expensive - not necessarily the go to for small companies.
What problems is the product solving and how is that benefiting you?
Understanding customers and how they're interacting with our company. Also using Einstein to understand how to Contact customers better.
Great community with sales support
What do you like best about the product?
The support and tips from people with similar interest.
What do you dislike about the product?
Not really. Good concept of community building.
What problems is the product solving and how is that benefiting you?
All contacts in one place.
Salesforce Sales Cloud is fantastic!
What do you like best about the product?
I love how easy Salesforce Sales Cloud allows users to have a single view of the customer and allows users to follow the customers sales journey from beginning to end
What do you dislike about the product?
As a business a lot of features that are needed and can only be found on the salesforce stack exchange, but a lot of the applications are needed to be paid for
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us with managing our customer journeys in ways that we could not have done without salesforce, all customer data and engagement with the customer is found in one place
Sales
What do you like best about the product?
I really liked about Sales path ,flow also dynamic form and Salesforce CMS
What do you dislike about the product?
As such I didn't find any dislike for Sales cloud
What problems is the product solving and how is that benefiting you?
It's giving us more revenue and more custome centric
Enabled bespoke development tailored to our business with low code
What do you like best about the product?
Ability for external customers to interact with the system such as partners wishing to submit contracts or 3rd party operations. The product has been user friendly
What do you dislike about the product?
One area that caused a delay in being able to get started was the inability to view functionality on an ad hoc basis through videos. Inability to view out of the box functionality before starting development
What problems is the product solving and how is that benefiting you?
One system for crm that is standardised as much as possible and supportable. Also needed to be externally facing for 3rd parties to be able to utilise when needed
The efficiency gains are MASSIVE
What do you like best about the product?
For my user case, the customisation of profiles & appointment scheduling has been a life saver. Also the ability to integrate custom, in-house platforms has been the core reason we went with Salesforce.
What do you dislike about the product?
The ui to be honest is a little old school. The admin part can be a little clunky and take a while to get use to. Our stakeholders especially were put off by the way of school look
What problems is the product solving and how is that benefiting you?
It's allowed us to trim our appointment creation time down from 12 mins to under 2. It means we can spend more time making calls and appointments and an increase in LTV
A CRM that scale my business
What do you like best about the product?
Salesforce salescloud helped us to scale our business and to create more transparency in our sales department. The. app exchange is a great idea and you can easily add new apps to the platform.
What do you dislike about the product?
It's an awesome tool. Sometimes I would like to have more AI out of the box included in the standard package. It's helpful and should be included in a modern system.
What problems is the product solving and how is that benefiting you?
Transparency, collaboration with experts, opportunity management, lead nurturing and much more. It's a comprehensive CRM and I like the connection to slack and other Salesforce products.
Sales Cloud A Great Platform
What do you like best about the product?
Sales Cloud comes with market boom which provide necessary resources that increase user experience. It also useful for automating business workflow and enhancing user experience.
What do you dislike about the product?
Though it very useful but it is somewhere costly as well, non Salesforce customer are finding difficulties in using it as it requires a special skills to use it in day to day activities
What problems is the product solving and how is that benefiting you?
As I am working as consultant so I can provide customer to solutions which increase market growth also there is no requirement of hardware and software so performance is excellent
Salesforce Consultant
What do you like best about the product?
Click and drag Feature, great User interface, with great features that Automate Business process. More so, the continous improvement of the system is second to none.
What do you dislike about the product?
I can't think of any. Except that sometimes, people complain about the price of the license
What problems is the product solving and how is that benefiting you?
Salesforce optimise business processes by reducing or eliminating manual processes and then, with the power of AI, predict customer's behaviour.
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