Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great day
What do you like best about the product?
Powerful, scalable, Appexchange products, good lead managemenet
What do you dislike about the product?
Quite expensive compare to its competitors and not that flexible
What problems is the product solving and how is that benefiting you?
we use Salesforce as one sourceof truth to collect data from our other apps
Sales cloud crm in a hurry
What do you like best about the product?
We were able implement this solution in a matter of months and though a working progress the sales teams have adopted use of the platform very quickly
What do you dislike about the product?
Too many app to add on amd hard to know what is best to use sometimes
What problems is the product solving and how is that benefiting you?
It is helping us progress our customers through the sales journey's and consultantS with next steps
Increases productivity in a huge way
What do you like best about the product?
Customisation capabilities, ease of use and support you get from account executives
You really can mould it into any sort of an org, the extra suites like service cloud really set it apart having collaboration between departments in a company
You really can mould it into any sort of an org, the extra suites like service cloud really set it apart having collaboration between departments in a company
What do you dislike about the product?
I wouldn't say there's much wrong with the product as a whole, it just can be quite complex at the start and pricy for a soloprenuer just starting out I guess
What problems is the product solving and how is that benefiting you?
Seeing our sales performance as a company and trends that we can leverage for further growth
Revolutionising Business Efficiency
What do you like best about the product?
The way that Salesforce Sales Cloud organises customer data, and allows automation of repetitive tasks. My favourite thing to do in Sales Cloud is building flows, as you can build custom and complex automations without needing to code it. I also love reports and dashboards and the insights into the data, te drag and drop simplicity of the report builder but with features to create more complex reports using report formulas.
What do you dislike about the product?
There are a few minor things that customers ask me to build that are not possible in Salesforce. For instance, being able to tag email messages as high priority. Also out of the box that the related tab is default and not the details tab! First thing I do in a new org is change it!!
What problems is the product solving and how is that benefiting you?
Allowing email automation using templates, email alerts and flow. My clients always love that hey don't have to retype and send emails that they frequently. Using custom formulas to score leads is also helpful.
Salesforce - a business essential
What do you like best about the product?
I love how configurable it is and yet how it also works out of the box. Being a geek and a problem solver, it's great for me to work with as I can build a scenario for just about everything imaginable.
What do you dislike about the product?
It is a huge beast and takes a lot of learning. Plus interrogating an org you have inherited which has no documentation can be really challenging.
What problems is the product solving and how is that benefiting you?
Helping us monitor sales and Interactions, and predict our whitespace for cross selling. Also knowing which of our people are undertaking what activities and work with our clients.
Sales cloud is one hell of an application that makes you fall in love
What do you like best about the product?
It is one of the best CRM tool that I have come across and sales cloud particularly does the most brilliant work by the way it helps people like me to customise so that my sales users works makes easy and also it is a simple application allows users to adapt easily without knowing much about the technical aspects
What do you dislike about the product?
Nothing much as of now as I am yet to utilise the complete sales cloud futures. I like the way it allows to build the opportunities and sales stage process which make users to easily understand the status of it also the integration future it provides to integrate with multiple applications
What problems is the product solving and how is that benefiting you?
It is just solving every problem that my sales users were facing while using other CRM tools and sales cloud is simple yet most powerful tool which makes my sales users work easily
Powerful and customisable Sales platform
What do you like best about the product?
Salesforce Sales Cloud provides a best in practice set of tools, flows and practices to accelerate use and can be further customised to specific needs
In terms of competition, it offers much more scope for enhancement and has a superb product roadmap from Salesforce delivering new and exciting capabilities all the time.
The UI and experience for end users is modern and well thought out, allowing key information to be readily available and customisation can further enhance for specific business needs.
It's always exciting to see where the product and platform is going next
In terms of competition, it offers much more scope for enhancement and has a superb product roadmap from Salesforce delivering new and exciting capabilities all the time.
The UI and experience for end users is modern and well thought out, allowing key information to be readily available and customisation can further enhance for specific business needs.
It's always exciting to see where the product and platform is going next
What do you dislike about the product?
The platform can be too customisable at times, needing to reign in developers and teams to use the standard or simple approaches where possible
The speed of new capabilities can sometimes be overwhelming and hard to quell users' excitement over the next thing
The speed of new capabilities can sometimes be overwhelming and hard to quell users' excitement over the next thing
What problems is the product solving and how is that benefiting you?
It provides the management of our contacts and accounts from leads and opportunities through to orders and ongoing retention
It has enhanced the performance of the team through automations and managed packages that handle previously clumsy and very manual activities
It has enhanced the performance of the team through automations and managed packages that handle previously clumsy and very manual activities
A new experience with CRM and Retail Solutions
What do you like best about the product?
Salesforce has helped us provide Agents with a good experience to use. The Platform is easy to use and has allowed us to onboard agents without too much difficulty.
What do you dislike about the product?
There are a lot of features that are not enabled/useful dor our industry. We have needed to work with our partners and the Salesforce customer success team to understand features applicable to us.
What problems is the product solving and how is that benefiting you?
Agents in the market using different DMS. Trying to provide a unified DMS system. Ensure Agents have up to date and relevant information about the customer in front of them. Integrate multiple internal systems to create a customer 360 view.
Lead to Sale!
What do you like best about the product?
Love how the sales process is completely automated in Salesforce. You can easily go from lead to an opportunity on both new and existing clients.
What do you dislike about the product?
Some of the standard reporting templates could be improved. Too much focus on forecasting
What problems is the product solving and how is that benefiting you?
Automation of the sales process and having a single view
Powerful & Versatile
What do you like best about the product?
We have built a complete end-to-end solution on top of the sales cloud platform. Salesforce has enabled us to run our opportunities from start to finish and keep track with making sure the right people have the right information at all times.
What do you dislike about the product?
I feel the price is slightly on the premium side. While there is a HUGE community of developers around it in the community for free additional add-ons to the platform; most elements directly from SF are paid on a licensing basis!
What problems is the product solving and how is that benefiting you?
Salesforce enables us to track and allocate leads, develop and build on our relationships and ensure the very best in delivering our services. We've been able to heavily customise and build on the platform in order to enable us to do this.
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