Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce Sales Cloud is The Best CRM Tool
What do you like best about the product?
We are now able to track the full customer journey now in a way that we couldnt before. Sales Cloud has the ablity to integrate with other helpful programs. Some we already knew about and others we found in the app store.
What do you dislike about the product?
Nagviating Sales Cloud can be overwhelming at first but there are plenty of videos online that help.
What problems is the product solving and how is that benefiting you?
We are able to track what happens with a lead from start to finish and with the apps we have inegrated we are able to reach customers in ways that we couldn't before.
9 years in
What do you like best about the product?
We have been using sales cloud for 9 years and are very happy with it. It has a great ecosystem and good training to support it
What do you dislike about the product?
When you negotiate your contract with Salesforce, you need to include everything up front that you think you might need. Otherwise you are going to pay a lot more for features you need to add on later.
What problems is the product solving and how is that benefiting you?
Salesforce has us made it so that our sales process is much more transparent
Excellent Project Management Tool
What do you like best about the product?
Salesforce Lightning is an excellent project management tool. It allows us to manage our sales team (yes, managing sales is a project) for activity that leads to results. Our conversations are more centered around how we can move the sale one step closer to a close, rather than “give me a project update”. Salesforce stores our customer details where we need them, at the account level, contact level, and opportunity level. It keeps everyone in the loop to ensure the project moves along.
What do you dislike about the product?
Files. There is only one spot for all files within the account and opportunity. You do not have the ability to create file folders with either. I would like to have the ability to have folder like Outlook.
What problems is the product solving and how is that benefiting you?
Sales were stagnant. We needed to see our sales teams' activity to understand the best way to coach them to success. With Salesforce we can now easily see calls, emails, tasks and meetings.
SalesForce Sales Cloud Experience
What do you like best about the product?
SalesForce Sales Cloud offers an efficient way to track account pipeline alongside marketing efforts with easily created reporting features.
What do you dislike about the product?
The ability to customize so specifically can be overwhelming for a smaller business. Also felt like we were talked into too many licenses to begin our platform.
What problems is the product solving and how is that benefiting you?
SalesCloud had made us more efficient in tracking our pipeline conversions while allowing visibiilty to executive team. We have increased our number of conversions since beginning our platform a year and a half ago.
Flows for the WIN :-)
What do you like best about the product?
I do a lot of automation work and don't know how to code. Salesforce Flows is incredible! It give me the power of a programmer without knowing the lingo. I can almost always figure out a way to make something work with Flows alone. If I can't, I can usually find a third party package or a piece of APEX online to use. I just finished replacing some external code with Flows in Salesforce and it's working perfectly :-)
What do you dislike about the product?
I tend to dislike some of the out-of-the box functionality in Sales Cloud. There are all these limits on what you can and can't do that you don't get with custom objects. I'm sure they're there for a reason, but I can't tell you how many times I've told a business we could do something in Salesforce because I could concieve of how to do it with a custom object, but then learn that we need to do it with standard object and it isn't possible.
What problems is the product solving and how is that benefiting you?
It's giving our sales people the tools they need to close the deal quickly. It's giving us greater insight into our data with fantastic reports and dashboards. It's giving us robust automation capabilities and the ability to integrate with practically every outside system we need.
Awesome Platform
What do you like best about the product?
How powerful the platform is. How easy it is to find resources to learn about something. No other software requirement. Cloud-based. It is aesthetically pleasing, to be honest. I like how it is customizable. This is the second org I have used Salesforce - Salesforce Sales Cloud... & each was unique in its own way.
What do you dislike about the product?
There isn't really anything I dislike about the Salesforce Sales Cloud. There is a lot more I like about it... I do dislike not knowing something! But there is always a resource to figure things out. Which I love.
What problems is the product solving and how is that benefiting you?
Data analytics. Forecasting. Sales scoring. Data saved. A clean - pretty CRM. Easy to report. Easy to have a dashboard. An easy to use platform... Easy for the newest people to understand. AI Einstein & Outlook Sales Plug in.
Sales Cloud is Evolving!
What do you like best about the product?
Salesforce Sales Cloud is a great tool for the end user. The features and functionality allow a sales team to track their pipeline and collaborate with ease and efficiency. Over time, new productivity features have been added.
What do you dislike about the product?
For a back end user, the code/configuration pieces are not easily audited. With many compliance audits and the need to dig into who did what, how and when, it's not as simple as other applications. There are a lot of object limits which make a single instance org feel cramped and restrictive and the license model is not easily understood with all the add ons and not sure what gets included in a license and what does not. Also, the reporting capabilities are just not there (out of the box).
What problems is the product solving and how is that benefiting you?
Using Salesforce has enabled the businesses to no longer use Excel spreadsheets for pipeline tracking. Things can now be done directly in the tool. Users can also use chatter (although it's extremely limited) to collaborate and follow different opportunities, etc.
Salesforce Sales Cloud acts as out central repository for client infomration
What do you like best about the product?
We require a customizable platform that can capture and report on all activity with our clients: In-person events, Webinars, phone calls, and product and service consumption. The salesforce platform and its support organization have proven to be successful partners in achieving that goal and more.
What do you dislike about the product?
If you stick within out-of-the-box templates, Salesforce is a snap to implement; however, depending on your requirements the learning curve for customization can be steep; the product is not inexpensive.
What problems is the product solving and how is that benefiting you?
The central source of information for recording all client interactions, engagements, and invoicing management.
Salesforce is great but user feedback is a MUST!
What do you like best about the product?
I love that Salesforce is so customizable, I can mold the system into pretty much whatever we need as an organization. I also love that Salesforce is always on the forefront of new technology and system enhancements.
What do you dislike about the product?
The biggest drawback to Salesforce is that sometimes I feel they do not look at some of the enhancements through the eyes of the user. I'm surprised by feature gaps at times and we are directed to the IdeaExchange to ask (and wait) for something that a real life user group could have pointed out was very necessary before a new feature was launched lacking.
What problems is the product solving and how is that benefiting you?
Salesforce does solve a lot of problems for our team and automates a lot of processes. We've been able to bring a lot of disjointed processes into the platform BUT sometimes the users still feel overwhelmed at all the clicks and custom objects.
Sales Cloud is breathtaking
What do you like best about the product?
-lead management
-opportunity management
-sales teams
-forecasting
-integration capabilities
-the out of the box included analytics are great and einstein and tableau are even better
-opportunity management
-sales teams
-forecasting
-integration capabilities
-the out of the box included analytics are great and einstein and tableau are even better
What do you dislike about the product?
-very expensive
-customization can be time consuming
-salesforce promotes clicks not code but often we need to address deficincies in the platform with custom development which is inflexible, not as scalable and expensive
-requires professionals with a niche skill set to develop declaratively
-customization can be time consuming
-salesforce promotes clicks not code but often we need to address deficincies in the platform with custom development which is inflexible, not as scalable and expensive
-requires professionals with a niche skill set to develop declaratively
What problems is the product solving and how is that benefiting you?
-Streamlined internal communication
-Allows us to present a unified front to our customers, much better UX
-Centralized customer data
-Simple forecasting
-Promotes exploration of data by end users. The analytics tools are solid and don't require a background in data science to use
-Simple tools for process automation have saved our team hundreds of hours of manual data manipulation
-Allows us to present a unified front to our customers, much better UX
-Centralized customer data
-Simple forecasting
-Promotes exploration of data by end users. The analytics tools are solid and don't require a background in data science to use
-Simple tools for process automation have saved our team hundreds of hours of manual data manipulation
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