Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
IT service delivery manager
What do you like best about the product?
Versatility to deal with different business segments
What do you dislike about the product?
Customization makes it clunky fast. Its something all segments ask for
What problems is the product solving and how is that benefiting you?
Less code most customization helps with scalability
Enterprise CRM for smart companies
What do you like best about the product?
There's a reason that it's market standard. It works, integration is easy, and it teaches people how to sell.
What do you dislike about the product?
Expensive! In 2023 there are many more options available with better pricing models
What problems is the product solving and how is that benefiting you?
I need to track outreach and outcomes. For large distributed teams. This is the best tool.
Perfect tool for sales
What do you like best about the product?
Easy to use, great for remote service teams
What do you dislike about the product?
Ui is little overwhelming for entry level sales teams
What problems is the product solving and how is that benefiting you?
Increase sales and visibility
Life changing for a businesses growth and success
What do you like best about the product?
Sales cloud allows you to have your data in one place to make better informed business decisions. It also empowers your sales reps to work more efficiently by minimizing their efforts to perform sales procedures and make informed decisions about sales engagement.
What do you dislike about the product?
I wish it encompassed more features of other clouds without adding costs to our service. I want all the features in order to continue the evolution of our sales team and to allow for better, more informed business decisions.
What problems is the product solving and how is that benefiting you?
It is allowing our reps to have a better picture into their pipeline, and giving them insights into the best leads and opportunities to be successful.
Customer Service CRM Review
What do you like best about the product?
Centralisation of customer interactions and info
What do you dislike about the product?
The lack of standard integration options
What problems is the product solving and how is that benefiting you?
Customer data, insights, interaction records
Recommendations to others considering the product:
Get a demo and ask a lot of questions
Our automations help us to reduce our costs
What do you like best about the product?
Process is easy to understand and easier to improve
What do you dislike about the product?
Forecast should be improved to obtain better stats
What problems is the product solving and how is that benefiting you?
Users are introducing less information and obtaining better results
Lead of CRM Team
What do you like best about the product?
Amazing CRM, but sometimes needs in the company are also more towards a real sales solution towards SAP, which is sometimes not so easy to connect.
I think competition in our africultural sector are not as prepared as we are with CRM sector.
I think competition in our africultural sector are not as prepared as we are with CRM sector.
What do you dislike about the product?
In our special case , since we are using an almost 80% customized solution, there is a larger development and implementation effort.
Improvements: limits extensions
Improvements: limits extensions
What problems is the product solving and how is that benefiting you?
Overall 360 view on the customer
Solve: silos everywhere and data is not connected at all
Yes! More productive at all.
Business Performance will increase in the future a lot since we will connect all clouds better to each other.
Solve: silos everywhere and data is not connected at all
Yes! More productive at all.
Business Performance will increase in the future a lot since we will connect all clouds better to each other.
Salescloud is the foundation for driving you pipeline
What do you like best about the product?
I've worked on Sales cloud with different customers for a combined 10 years starting as a sales rep and transition to a salesforce admin. Salesforce gives us the flexibility to mold sales cloud into each businesses unique needs.
What do you dislike about the product?
It's important to have the right team implement and manage Salesforce for the long term. Without the r8ght folks, salesforce can feel clunky and hard to use. With the right team it can far exceed expectations
What problems is the product solving and how is that benefiting you?
Ramping up new reps onto the platform and aligning sales goals. We're able to track the velocity of deals and identify which reps and processes are moving the ball forward.
Using Sales Cloud to support association management
What do you like best about the product?
Sales Cloud has low entry retirements, users can access it to begin learning and using it with only a couple hours of training, but has a ton of flexibility for development in top of it. Appreciate the no code development as well.
What do you dislike about the product?
For a nonprofit, some of the sales nomenclature can be frustrating to explain to stakeholders. Additionally load time in lightning can be frustratingly long especially in reporting.
What problems is the product solving and how is that benefiting you?
Allowing us to track financials around donations (e.g. Sales) and see recent actions contacts have done in our system. Email tracking and communication between users is also quite useful
Collective knowledge centrally located
What do you like best about the product?
By using Sales Cloud, users can work independently on there own goals and objectives while still cohesively accomplishing overall company goals.
What do you dislike about the product?
Lead conversion process could be more customizable to better meet needs
What problems is the product solving and how is that benefiting you?
One space for all pieces of the puzzle to be found on all leads, opps, contracts, etc. no need to have multiple places to store or communicate info
showing 8,901 - 8,910