Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce rules
What do you like best about the product?
Makes my life in Sales Ops so much better, it's flexibility makes so many possibilities real.
What do you dislike about the product?
It can be too complex at times. This makes timing a challenge.
What problems is the product solving and how is that benefiting you?
Streamline process and manage our data in a structured way.
Sales Cloud Awesomeness
What do you like best about the product?
The flexibility of the system to do just about sleeping you could envision and solve for in a single platform. The endless apps that are easy to install. The self management without needing consulting or external services to manage, maintain and build on top of.
What do you dislike about the product?
Quite literally nothing. Best in class, industry standard for a reason. If I had to pick one thing it would be price of addon modules like CPQ, Territory Planning and Revenue Intelligence
What problems is the product solving and how is that benefiting you?
Account management, sales performance, lead management, quote to cash, contact management, etc. All of this in a single system provides data government and single source of truth
Salesforce cloud for nonprofit
What do you like best about the product?
Able to use the Salesforce cloud for our organization with some customization.
What do you dislike about the product?
Could have liked little less customization and customization costs.
What problems is the product solving and how is that benefiting you?
Improving customer experience and retention.
Excellent tool for CRM+ and Sales
What do you like best about the product?
The ease of use in both configuration and the end user experience is unmatched.
What do you dislike about the product?
The cost is an obvious factor but when you look at the overall benefits it pays off in the end.
What problems is the product solving and how is that benefiting you?
We are using Salesforce Sales Cloud to manage a major merger within our organization as well as generate new business from existing clients. This has allowed our performance to increase.
Sales Cloud Empowers both Salespeople and Marketers
What do you like best about the product?
It's easy to implement and configure. With the addition of a few customizations and flows, the UI/UX is great!
What do you dislike about the product?
I don't like that you can't make dependent text fields from a picklist. If I have a loss reason picklist on Opportunity, I want to force more detail to pop up in the same closed lost modal without code.
What problems is the product solving and how is that benefiting you?
Onboarding new sales people is super easy with the guidance for success helping users along in their tasks and required fields. Task assignment and automation help those users stay on top of their work and reports help them validate their inputs.
Sales Cloud and beyond
What do you like best about the product?
I love how intuitive it is to use, straight "out of the box".
It's flexible and easy to get started on. The pipeline management makes it stand above the competitors.
It's flexible and easy to get started on. The pipeline management makes it stand above the competitors.
What do you dislike about the product?
Reporting and dashboards are fine, but leave a lot to be desired compared to Tableau. Better integration of CRM Analytics would improve this greatly. Additionally, better report management and organization.
What problems is the product solving and how is that benefiting you?
It helps us to be streamline our processes greatly and we've seen a significant time savings for our sales members. More productivity means more sales, which is to say that Sales Cloud doesn't get in your way!
Sales Cloud has changed our Business
What do you like best about the product?
Before Sales Cloud it was like the Wild West. Every Rep was doing what they wanted, when they wanted and however they wanted. Once Sales Cloud was adopted we were able to put in scalable processes and the guard rails necessary to get real consistent results.
What do you dislike about the product?
I don't think there are many things about Sales cloud that I don't like but we did struggle with adoption. When users struggle with the UI or process it does take a little bit for adoption to really take hold.
What problems is the product solving and how is that benefiting you?
Solid repeatable Sales Processes. All reps doing the same thing every time helps us to make our reps more productive, this making our company more profitable. It's a win-win
Salescloud helps us keep track of our customers
What do you like best about the product?
Salescloud had been the best investment we've made to keep track of our accounts and customers!
What do you dislike about the product?
Lots of ways to do similar things. Can get very confusing
What problems is the product solving and how is that benefiting you?
Keeping better records of our sales processes and ROI's
Salesforce Admin
What do you like best about the product?
Quick adoption to connect data for our customers.
What do you dislike about the product?
Endless possibilities make my job both exciting but never stable.
What problems is the product solving and how is that benefiting you?
Real time data and connected information for all users.
Sales cloud increases the productivity sales rep to materialize opportunities
What do you like best about the product?
Sales pipeline, opportunity management, Account Teams, Sales reports and Dashboards, Account teams splitting revenue. Drives sales and provide 360 view of customer.
What do you dislike about the product?
Sales cloud does not provides analytical abilities to track the trend of the customer. Integration with AI we can capture more behavior of the customer. Data of the customer that comes from different sources can not be combined like how we have in Data cloud.
What problems is the product solving and how is that benefiting you?
Lead score and opportunity pipelines helps the sales rep to talk to the customer in more productive way. Campaigns that we run to promote the products. These campaigns tells us how much revenue was spent and generated and which product and where the leads are coming more from.
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