Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Storing all information for sales in one place
What do you like best about the product?
I like how the sales cloud is a single place where all the information about my customers accounts, contacts and their leads and campaigns can be stored. Reports are also a breeze.
What do you dislike about the product?
There could be more information and guidance on how customer data should be structured and shared with external systems such as SAP and oracle erp systems. At the moment there can be a build up of bad data in the system and it's a little hard to change and course correct.
What problems is the product solving and how is that benefiting you?
We want to capture information about how our customers want to be served by us in the future. Salesforce allows us to capture this information in the form of leads. That allows us to make more informed decisions.
Great Features, but Costly Licensing
What do you like best about the product?
I appreciate the comprehensive visibility Salesforce Sales Cloud provides, which enables us to identify customers not purchasing additional products, enhancing our offering strategy for a better ROI. I find features like CPQ, coding, opportunity management, and campaign tracking incredibly useful. The decision by our CEO many years ago highlights its market superiority. Integration with tools like Pardot, Marketing Cloud, and Data Cloud enhances our capabilities.
What do you dislike about the product?
I find it too challenging to manage the sales pipeline and account mapping effectively. The integration process with other tools like Pardot, Marketing Cloud, Data Cloud, GoToWebinars, and Scribe becomes extremely troublesome without full company buy-in, as we, being just admins, have limited control over the IT requirements. Additionally, the pricing is not affordable, and this significantly impacts our decision-making.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to gain visibility into customers not adding extended warranties, allowing us to offer add-ons for increased ROI.
Easy to use with valuable insights on sales data
What do you like best about the product?
Ability to review data and track sales progress and pipelines
What do you dislike about the product?
Other parts of application we did not know were there and are valuable.
What problems is the product solving and how is that benefiting you?
Tracking pipeline progress and credit processes.
CRM helps us manage our opportunities.
What do you like best about the product?
The jpsode of using Salesforce the wide breadth of add ons by other companies specializing in certain products.
What do you dislike about the product?
Salesforce is not cheap and may not be accessible by all.
What problems is the product solving and how is that benefiting you?
Currently we need to get toa point to use CPQ.
Sales Cloud review
What do you like best about the product?
It helps my team forecast and manage our pipeline. We also use it to manage out reach and lead generation. The addition of modules and applications helps boost the productivity and efficiency of the cloud
What do you dislike about the product?
Without proper training users can be overwhelmed at first.
What problems is the product solving and how is that benefiting you?
It helps us aggregate all of our touchpoints with customers and prospects.
Boost Sales Productivity and Visibility.
What do you like best about the product?
Efficient and user-friendly CRM software. Streamlines customer management, enhances communication, and improves sales processes. A must-have tool for businesses seeking to enhance customer relationships and boost productivity.
What do you dislike about the product?
Cost can start becoming an issue with continuous budget shrinkage within Enterprise organizations. The per-user license is not always the most cost effective. Put other options are available.
What problems is the product solving and how is that benefiting you?
Drive increase revenue, data driven analytics and increased sales activity verification. Improved business process management and business agility with detailed reporting.
One stop shop
What do you like best about the product?
Hands down the ability to hold a centralized space if customers, leads allows the team work more efficiently and reach our customers better. The seamless nature of it allows it team to do and be better at their jobs
What do you dislike about the product?
Up to this point I don't have anything specific to call out. We are still navigating the various programs without to see what we can leverage to continue making the benefits of the program better for our team
What problems is the product solving and how is that benefiting you?
Allows us to keep better track of existing customers and new leads to accurately track our customers and new ones to better assess their needs and how we can get them the products needed
Completed sales and booking process!
What do you like best about the product?
The fact that it's on the Cloud and accessible ke globally.
What do you dislike about the product?
Nothing at all. Everything is working well.
What problems is the product solving and how is that benefiting you?
Sales Cloud allows me to preserve contacts and orchestrate my sales process.
Great !
What do you like best about the product?
All you can do with the standard sales process
What do you dislike about the product?
Nothing ! It works great and is heavily customizable
What problems is the product solving and how is that benefiting you?
Lead opportunity and account
Sales Cloud Flexibility
What do you like best about the product?
The flexibility to build the objects, fields, and design that you need to do business.
What do you dislike about the product?
Change is inevitable. Keeping up with change is necessary.
What problems is the product solving and how is that benefiting you?
Reporting on sales and bid tracking with customers. Tracking contracts and customer contacts.
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