Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Guidance for Opportunity Management and Coaching
What do you like best about the product?
Guidance for opportunity management and coaching
What do you dislike about the product?
Inability to apply to a custom object for Orgs tracking pipeline outside of Opportunities
What problems is the product solving and how is that benefiting you?
Speed to response and reminders, leveraging an AI assistant that can keep Sales on track
Easy Access to Account Notes
What do you like best about the product?
Easy availability to see applicable notes on accounts
What do you dislike about the product?
Customization is really difficult to do if you want to make the system truly reflective of your brand
What problems is the product solving and how is that benefiting you?
A central CRM for everyone to access customer or vendor information or info on a venue for events
Flexible Sales Hub Enhanced with AI Automation and Smarter Insights
What do you like best about the product?
What I like about Agentforce Sales is how flexible and customizable it becomes once you spend some time with it. We were able to shape the entire sales process around our workflow instead of forcing the team to adapt the tool.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
What do you dislike about the product?
The Ui can feel cluttered at times. There are a lot of options and configurations, which are powerful, but it sometimes makes simple tasks take more steps than expected.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
What problems is the product solving and how is that benefiting you?
One of the main problem Agenforce Sales is solving for us is reducing manual work and guesswork in the sales process.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
Great for Pulling Data Together with Flexible Criteria
What do you like best about the product?
I like how it pulls the data together, you can input different criteria
What do you dislike about the product?
sometimes it can be clunky , and not as precise as it could be
What problems is the product solving and how is that benefiting you?
time, it makes it easy to pull data in 1 place
Powerful, Customizable CRM for Scalable Opportunity Scouting and Data-Driven Decisions
What do you like best about the product?
It’s the right tool for opportunity scouting, managing accounts, and keeping activities in one place, with extensive customization and the scalability needed to support a growing business. Its AI-powered insights, reports, and forecasting enable us to make data-driven decisions.
What do you dislike about the product?
Its cost and limitations or on integration and customizations leading to confused UI and Maintenance heavy workflows.
What problems is the product solving and how is that benefiting you?
It helps with handling sales, leads, samples, tasks, opportunities, forecasting, and insightful reports.
AI-Driven Automation That Speeds Up Sales
What do you like best about the product?
AI-driven automation boosts sales speed.
What do you dislike about the product?
Complex setup and high customization effort
What problems is the product solving and how is that benefiting you?
Centralizes data, automates workflows, improves sales visibility and decision-making
Simple, Fast UI and Affordable Setup with Agent Force
What do you like best about the product?
What I really like was its simple and easy user interface. I had to track all my Opportunities using Agent force and it was always fast with little wait times. Also, it was the most affordable and easier to setup vs other providers.
What do you dislike about the product?
The greatest dislike was that even though it was easy t setup and use it was hard to integrated into our system using their API's. However, This is not the fault of Agent Fierce, but limitation of our internal system that was based on the old AS400 backend.
What problems is the product solving and how is that benefiting you?
The problem agent Force solved was the easy of adding opportunities and collaborating within my team. This allowed other co-worker to pick up where I left off if I was pulled to do other activities.
Associate Sales Dev Manager
What do you like best about the product?
Not too familiar with it to be honest with you
What do you dislike about the product?
Not to familiar with it once again to be honest I know the cloud helps me upload and get a better view
What problems is the product solving and how is that benefiting you?
Easily upload and unload data for me
A solid CRM that brings real visibility to your sales pipeline
What do you like best about the product?
The lead and pipeline management capabilities are where Salesforce Sales Cloud truly shines. As a Technical Lead, I work closely with our sales operations team, and the way we can track every lead from first touchpoint to closed deal has been a game changer for us. The CRM gives us a single source of truth for all customer interactions, which means our team is never working with outdated information. I also appreciate how easily it integrates with the tools we already use — email, calendars, and third-party apps all connect without much hassle. The customizable dashboards and real-time reports help me keep an eye on our pipeline health at a glance. The platform is mature, reliable, and constantly improving with every release.
What do you dislike about the product?
Honestly, there is not much to complain about. The initial setup and onboarding took a bit of time since there are so many features to configure, which can feel overwhelming at first. For someone brand new to the Salesforce ecosystem, the learning curve is noticeable during the first few weeks. But once you get through that initial phase and understand the platform, everything starts to click. I wish the mobile app experience was a bit more polished compared to the desktop version, but it still gets the job done.
What problems is the product solving and how is that benefiting you?
Before Salesforce, managing customer relationships and tracking the sales pipeline was scattered across spreadsheets and multiple disconnected tools. Now we have a centralized platform where every interaction, follow-up, and deal stage is properly documented. This has improved our team's efficiency and reduced the chances of leads slipping through the cracks. The reporting features have also helped leadership make data-driven decisions with much more confidence.
Powerful CRM with Room for Usability Enhancements
What do you like best about the product?
I like the centralized data management and automation features in Agentforce Sales, which make tracking and managing sales much easier. Centralized data in Agentforce Sales helps me access everything quickly, while automation reduces manual work and improves efficiency. I integrate Agentforce Sales with tools like Jira and Microsoft Outlook to manage tasks and communication efficiently. The setup of Agentforce Sales was fairly straightforward, though some advanced configurations took extra time to complete. When I used Agentforce Sales, my company had around 200-500 employees, and the platform scaled well for our needs. I would rate Agentforce Sales a 9 out of 10 due to its strong capabilities, scalability, and integrations, with only minor improvements needed in usability.
What do you dislike about the product?
Agentforce Sales can be a bit complex for beginners, and some features require time to learn and configure. It could improve by offering better onboarding guides, simpler navigation, and more ready-to-use templates to help new users get started quickly.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage customer relationships and streamline sales processes. It solves data management, lead tracking, and reporting issues by providing an automated, centralized platform. Its centralized data and automation features enhance access and efficiency.
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