Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Lead Forecasting, but API Email Campaign Automation Needs Work
What do you like best about the product?
I was able to use it to forecast my leads and determine which accounts I can close.
What do you dislike about the product?
When using the API features, I found it difficult to automate email marketing and draft a campaign for prospects.
What problems is the product solving and how is that benefiting you?
Better forecasting for quarterly and monthly sales targets.
Powerful Salesforce Integration, but UI and Performance Need Smoothing
What do you like best about the product?
It’s an integrated platform across the entire Salesforce ecosystem.
What do you dislike about the product?
The UI is still a bit too overwhelming. At a first glance it can be too much... And the performance can be an issue.
What problems is the product solving and how is that benefiting you?
A 360 degree overview of a customer is helping a lot to see what is all going on.
Essential for Sales and Customer Management
What do you like best about the product?
I use Agentforce Sales for all the end-to-end sales and customer information management. I like how it eases customer onboarding, opportunity creation, and tracking each stage of the sales process. I appreciate the platform's acceptance and the end-user reports. The reports provide comprehensive end-to-end customer information, including the current stage and specific types of customer handling reports, capturing each customer's solution evaluation stage, buying timeline, and data representation accurately. The initial setup was pretty easy.
What do you dislike about the product?
nothing specific
What problems is the product solving and how is that benefiting you?
Agentforce Sales simplifies customer onboarding, opportunity creation, and tracks each sales stage. I like how it captures end-to-end customer information and handles reports, helping evaluate solutions and timelines accurately.
Lead Response Felt Ahead of Its Time, but Overall Experience Needs Work
What do you like best about the product?
My favorite part was the lead response, I felt like it was above its time.
What do you dislike about the product?
It is really expensive and not cost effective.
What problems is the product solving and how is that benefiting you?
Lead management, stays on top of the leads and automates most of it fore me.
Salesforse AI Agents Shine with Smooth Integrations and Real-Time Dashboards
What do you like best about the product?
Salesforse has the best AI agents
Easy of work in real time
Single source to all customer
They have real time dashboards
Integration is very smooth with other tools.
Better performance compare to other tools
Easy of work in real time
Single source to all customer
They have real time dashboards
Integration is very smooth with other tools.
Better performance compare to other tools
What do you dislike about the product?
AI tool is very hard to use for new users who are not familiar
Cost is very high as compared to others.
Data customization and data classification is very useful otherwise it will be difficult for use case to build.
Cost is very high as compared to others.
Data customization and data classification is very useful otherwise it will be difficult for use case to build.
What problems is the product solving and how is that benefiting you?
Reduced to much manual work
data is captured on real time
provide better productivity
Easy of decision making
data is captured on real time
provide better productivity
Easy of decision making
Rich Customer Demand Signals and Deal Visibility That Guide Product Decisions
What do you like best about the product?
For my team, SF is the richest source of real customer demand, pain point and revenue signal. We mine opportunities, notes and lost deals to know what features the prospects are asking for during the sales cycle and/or to understand why are deals stalling or losing. This help us see what directly impacts the revenue than guessing. SF also helps to tie feature asks to deal size, pipeline or churn risk that helps the team justify the decision with commercial impact. The shared visibility into deals, blockers and customer conversations can help us jump right into strategic deals when product input is needed. The custom field configured in SF to collect the product feedback help pull opportunities using structured filter.
What do you dislike about the product?
The reports and dashboard, though powerful, is very sophisticated. There is a huge learning curve before someone masters it. The way object and fields are associated in SF is a complex concept to make a beginner understand. So I spend quite some time on enablement when someone new joins, before they are ready to use the tool
What problems is the product solving and how is that benefiting you?
SF Sales cloud help validate roadmap priorities with data. The churn and renewal dashboard, integrated with CS insights helps understand the how many lost deals cite missing reporting features. As this is integrated with our helpdesk tool, SF helps identify pre-sales promises vs post sales reality. The custom objects that collect product feedback, feature request and churn risk score helps the aggregate feedback tie to revenue, account segmnet and deal stage; thereby helps us make better decisions. The notes and chatter feature helps real time visibility and internal team co-ordination.
Intuitive and Flexible, a Sales Powerhouse
What do you like best about the product?
I love how intuitive Agentforce Sales is, and I appreciate the ease of automation build and the platform's flexibility. The initial setup was very easy, which was a big plus for me.
What do you dislike about the product?
Agent build process could be further simplified
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to consolidate leads from different sources, automate lead conversion, and help with lead nurturing.
Smart Lead Conversion Insights with Helpful Next-Best Action Recommendations
What do you like best about the product?
it suggests what leads are most likely to be converted into account and opportunity and recommends next best actions for the deals
What do you dislike about the product?
it feels complex to setup for new users.
What problems is the product solving and how is that benefiting you?
it gives a real time sales pipeline view and ai features highlight leads with high priority to be converted
Highly Customizable CRM with Great Potential
What do you like best about the product?
I've been using Agentforce Sales since 2008, and it's the ultimate CRM tool for sales enablement and lead/opportunity tracking. I like how customizable it is, allowing us to build it around our process rather than having to work around the system. This flexibility is crucial because every business has a different selling process. Once you get past the initial learning curve, you can really do anything you ask of it. Additionally, the greenfield setup was super easy.
What do you dislike about the product?
Salesforce doesn't have built-in functionality around email tracking and other key pieces of marketing automation tools. You have to buy an addon through them or use a different tool with an integration. It should be easier to track customers through the entire lifecycle, specifically the top of the funnel. It would be nice to know if an existing customer clicked on a link in an email.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for sales enablement and lead tracking. It solves visibility issues, helping sales reps manage deals and providing management insight into deal progress.
Agentforce Sales Streamlines Workflows with Real-Time Pipeline Visibility
What do you like best about the product?
What I like best about Agentforce Sales is how it brings everything into one cohesive workflow. It streamlines the sales process by combining data, automation, and insights in a way that actually supports how sales teams operate day-to-day.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
What do you dislike about the product?
The cost. It is the most expensive options.
What problems is the product solving and how is that benefiting you?
It’s consolidated our data and metrics to be more strategic and effective.
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