Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce review
What do you like best about the product?
We use Salesforce to create tickets for documentation
What do you dislike about the product?
Nothing as of now, I like using Salesforce cloud
What problems is the product solving and how is that benefiting you?
It's easier to create tickets for me and work on them
Easy Navigation and Helpful Tools Make It Stand Out
What do you like best about the product?
I like that it’s navigation is easy, and the tools are helpful
What do you dislike about the product?
It can feel a little clunky in areas and there could be a better design/ layout.
What problems is the product solving and how is that benefiting you?
It’s helping me manage my activities and follow ups
Effortless UI and Top-Notch Customer Support
What do you like best about the product?
I really like the Salesforce Sales Cloud user interface. It's easy to use and I've faced no issues with it. The customer support is very responsive, which is fantastic. The customer experience overall has been great, and the initial setup was easy and smooth.
What do you dislike about the product?
none
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for lead nurturing and calling. The responsive customer support and easy-to-use user interface enhance my experience, and I haven't faced any issues.
Powerful Customization for Pros
What do you like best about the product?
The level of customisability and bespoke nature is second to none. The ability to link external data and create a detailed, bespoke system that links into your business is great. From both sales and account management, the platform has allowed our teams to have a single source of truth.
What do you dislike about the product?
The learning curve. Creating a detailed, customised experience requires lots of time, but also understanding the data structure behind how objects link and that there are relationships everywhere. You can rarely fully optimise it without professional support.
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
What problems is the product solving and how is that benefiting you?
Create, manage and complete sales cycles, alongside handing it over to the account management team in detail
Automation and Collaboration, Slight Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud automates tasks, cutting down on manual repetitive work. The pipelines feature is great for organizing deals and tasks effectively. I also value team collaborations, which help get the team aligned and facilitate task discussions.
What do you dislike about the product?
Salesforce Sales Cloud has a bit of a learning curve for beginners and is a little complex to set up. It's also a little time-consuming and technical during the initial setup.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track deals. It centralizes data, aids in forecasting, and reduces manual work. Automations cut repetitive tasks, pipelines help organize deals, and collaboration tools align the team and facilitate task discussions.
Exceptional Data Management Made Easy
What do you like best about the product?
Data management and the interface is very userfriendly
What do you dislike about the product?
Always lags and no shortcuts to opportunities makes it difficult to log activities
What problems is the product solving and how is that benefiting you?
A lot of problems like tracking opportunities and clients. Keeping a check on sales performance (team and individual). Cadences are also helping big time
Excellent Customization and Automation for Pipeline Management
What do you like best about the product?
Customization, good pipeline management features and automation
What do you dislike about the product?
High cost, steep learning curve which slows down implementation time
What problems is the product solving and how is that benefiting you?
Lead management, opportunity tracking
Efficient Sales Management with Strong Automation and Visibility
What do you like best about the product?
1. Centralizes the entire sales process, including leads, opportunities, accounts, and activities, in one platform.
2. It is flexible and customizable to fit real business workflows.
3. It has strong automation features with Flows and process automation, which saves a lot of manual effort.
4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance.
5. It enhances the working relationship between the sales reps and managers with common data.
6. It also adapts easily to meet changing demands.
7. It comes with a friendly interface, which easily allows sales people to master the system.
2. It is flexible and customizable to fit real business workflows.
3. It has strong automation features with Flows and process automation, which saves a lot of manual effort.
4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance.
5. It enhances the working relationship between the sales reps and managers with common data.
6. It also adapts easily to meet changing demands.
7. It comes with a friendly interface, which easily allows sales people to master the system.
What do you dislike about the product?
1. Can be confusing for first-time users, in particular because of the number of options available
2. The initial configuration and customization may consume considerable time if not planned properly
3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business
4. Certain standard functions must be further customized for specific business applications
5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors.
6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views.
7. The system requires constant maintenance to ensure it remains clean and efficient.
2. The initial configuration and customization may consume considerable time if not planned properly
3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business
4. Certain standard functions must be further customized for specific business applications
5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors.
6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views.
7. The system requires constant maintenance to ensure it remains clean and efficient.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered sales data by gathering leads, accounts, contacts, and opportunities into one system.
It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates.
Improved visibility into the sales pipeline drives more accurate and reliable forecasting.
Prioritize the right opportunities using reports, dashboards, and lead insight.
It reduces missed follow ups and delays by reminders and activity tracking.
This makes collaboration easy, as teams have the same view of real-time data and updates.
That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next.
It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates.
Improved visibility into the sales pipeline drives more accurate and reliable forecasting.
Prioritize the right opportunities using reports, dashboards, and lead insight.
It reduces missed follow ups and delays by reminders and activity tracking.
This makes collaboration easy, as teams have the same view of real-time data and updates.
That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next.
Sales Cloud: Organized, Customizable, and Empowering for Teams
What do you like best about the product?
Sales Cloud unifies leads, accounts, opportunities, and forecasting within a single workspace, making the sales process feel organized and efficient. I appreciate its high level of customization, particularly the automations, pipelines, and dashboards that can be tailored to fit real business requirements. For me, the greatest advantage is the clarity it provides teams are able to collaborate more effectively, monitor progress with ease, and approach deal closures with greater confidence.
What do you dislike about the product?
From my perspective, there isn’t much to genuinely dislike about Sales Cloud, it does its core job very well.
If anything feels negative, it’s the initial learning curve and the time it takes to tailor the setup perfectly for a business.
But those are more adoption challenges than product flaws, the platform itself remains solid and reliable.
If anything feels negative, it’s the initial learning curve and the time it takes to tailor the setup perfectly for a business.
But those are more adoption challenges than product flaws, the platform itself remains solid and reliable.
What problems is the product solving and how is that benefiting you?
Sales Cloud solves the challenge of managing sales pipelines, lead tracking, and deal visibility in a single system.
It helps teams automate repetitive work, stay aligned on opportunities, and make decisions using real-time dashboards and forecasts.
For me, the benefit is simple better organization, less manual effort, and a more predictable path to closing deals.
It helps teams automate repetitive work, stay aligned on opportunities, and make decisions using real-time dashboards and forecasts.
For me, the benefit is simple better organization, less manual effort, and a more predictable path to closing deals.
Highly Configurable CRM That Powers Sales Success
What do you like best about the product?
Sales Cloud is extremely strong as a central CRM, it gives a clear view of the full pipeline, accounts, and activities in one place. The biggest upside is how configurable it is: we can adapt stages, fields, dashboards, and automation to match our sales process instead of forcing the team into a rigid workflow. Reporting and forecasting are also a major win, leadership gets reliable pipeline coverage, rep activity, and conversion insights with dashboards that update in real time. Integrations are another highlight, it connects well with common tools (email, marketing, support, data enrichment), which helps keep records accurate and reduces manual updates.
What do you dislike about the product?
The flexibility comes with complexity. Initial implementation and ongoing admin work can be heavy if you do not have a dedicated owner, and small process changes can take longer than expected. The UI can feel crowded, and new users often need training before they are fully productive. Costs can add up quickly once you include add ons and advanced features. Data quality also depends on strong governance, without clear rules, it is easy to end up with inconsistent fields or duplicated accounts.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us standardize the sales process across the team and keep everyone working from the same source of truth. It solves the problem of scattered customer information by consolidating contacts, account history, deal notes, and activity tracking in one system. It also improves forecasting accuracy by making pipeline stages, next steps, and probabilities more consistent. For revenue operations, it reduces manual reporting work and makes performance visible by rep, segment, and product, which supports better prioritization and coaching. The overall benefit is better pipeline hygiene, clearer accountability, and more predictable revenue management.
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