Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Opportunity Display and Flexible Integrations
What do you like best about the product?
I really like how the app displays opps, and I also appreciate the integration options it offers with other tools.
What do you dislike about the product?
I’d like to have a link that takes me directly to our clients’ most recent agreement, instead of having to go into Opportunities every time.
What problems is the product solving and how is that benefiting you?
It saves me so much time when it comes to finding information about our clients. It also gives me a good idea of the other touchpoints someone else in the company has had with the same client.
Automation and Complete Visibility, But with a Steep Learning Curve
What do you like best about the product?
I really like the complete visibility (360 degrees) of each client that Salesforce Sales Cloud offers. I can see the entire interaction history on a single screen, which eliminates the need to jump between different applications and helps keep the whole team aligned. The automation of follow-ups is another feature I appreciate, as the system creates automatic reminders and workflows that ensure no potential client is left unattended. I also integrate Salesforce with Gmail and Google Calendar, which is essential because it allows all the emails I send to clients to be automatically recorded, and it syncs my meetings, saving me a lot of time. Switching from Excel spreadsheets to Salesforce was a quality leap because now everything is centralized and automated, making us much more efficient. Once the initial technical setup phase is overcome, Salesforce Sales Cloud delivers incredible results.
What do you dislike about the product?
What I like the least is that the learning curve is very steep. For a new user, the interface can be overwhelming due to the huge number of tabs and options. I think the user experience (UX) could be simplified a bit so that the basic functions are more intuitive without the need for so much prior training. To be honest, the initial setup was a challenge. It's not something that can be done in an afternoon. It required time to map all our processes and customize the fields.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track sales opportunities. Solve the loss of prospects by automating follow-ups and offer complete customer visibility, centralizing information and improving coordination and efficiency.
Powerful CRM with Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.
What do you dislike about the product?
Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.
Easy, User-Friendly Salesforce That Simplifies and Structures Daily Work
What do you like best about the product?
I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do
What do you dislike about the product?
Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use
What problems is the product solving and how is that benefiting you?
Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner
Seamless Navigation Across SFDC Cloud Accounts, Contacts, and Opps
What do you like best about the product?
Love being able to easily go from account/contact/opp/etc with SFDC cloud
What do you dislike about the product?
Honestly nothing - its never buggy, it always works great
What problems is the product solving and how is that benefiting you?
Being able to easily jump between my opps and my accounts
Easy to Use and Manage
What do you like best about the product?
It was easy to use and manage. But it was costly
What do you dislike about the product?
It was expensive so we ended up switching to Hubspot
What problems is the product solving and how is that benefiting you?
I am unsure - we no longer use Salesforce in my company
Easy Reporting & Opportunity Tracking That Drives Revenue
What do you like best about the product?
Salesforce Sales Cloud is probably one of the best tools for sales professionals. It’s easy to create reports and opportunities, track progress, and ultimately help drive more revenue for your company.
What do you dislike about the product?
None yet in my opinion, everything is really smooth for me.
What problems is the product solving and how is that benefiting you?
With Sales Cloud, I can track every lead, activity, and opportunity in a single system. Follow-ups don’t get missed, the pipeline stays clear, and managers can see exactly where deals are getting stuck. For me, that translates into better organization, more accurate forecasting, and clearer priorities day to day.
Everything in One Place—Sales Work Made Easy
What do you like best about the product?
Everything is in one place, so sales work becomes easy and less confusing
What do you dislike about the product?
It feels a bit complex at first and takes time to learn
What problems is the product solving and how is that benefiting you?
It removes confusion by tracking leads, follow-ups, and deals automatically
Solid Integration, Requires Technical Assistance
What do you like best about the product?
I like the integration of Salesforce Sales Cloud with my company's own systems. Its global support and multi-device capability are features I value greatly. Additionally, the use is very easy and intuitive, which makes it easier for me to manage customer information.
What do you dislike about the product?
High cost and technical knowledge requirement, certain modifications are expensive
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for customer information management. I like the integration, global support, and ease of use, making it easy and intuitive.
Still Learning Salesforce Sales Cloud: Early Impressions
What do you like best about the product?
I'm still new to the Salesforce Sales Cloud
What do you dislike about the product?
Still new and learning it. Not sure I would say I dislike anything right now.
What problems is the product solving and how is that benefiting you?
Centralized CRM for all leads, accounts, contacts, and opportunities; Real-time pipeline dashboards and forecasting tools
Clear, real-time view of where every deal stands; More accurate forecasting and fewer surprises at quarter-end;
Easier reporting for leadership and stakeholders
Clear, real-time view of where every deal stands; More accurate forecasting and fewer surprises at quarter-end;
Easier reporting for leadership and stakeholders
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