Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible and App-Rich, but Annual License Costs Add Up
What do you like best about the product?
Complete flexibility to meet your individual requirements. Lots of apps within app store
What do you dislike about the product?
The license costs increase significantly every year.
What problems is the product solving and how is that benefiting you?
Acts as a Sales CRM for our Sales team, managing pipeline and sales details
Complete Sales Visibility and Time-Saving Automation with Salesforce Sales Cloud
What do you like best about the product?
salesforce sales cloud gives complete visibility of leads, accounts and opportunities across regions. i can easily track pipeline, deal stages and teams performance in one place. Dashboards and reports helps me to review regional targets and progress quickly , automation of tasks and follow ups save time for my sales team. the platform is flexible and works well for both fields and inside sales, it helps maintain consistency in sales processes.
What do you dislike about the product?
initial setup and customization take time and require technical support, for new user the interface can feel complex at first, some advance feature are available only in higher plans, reports customization sometimes needs admin helps , mobile app is useful but not as powerful as desktop.
What problems is the product solving and how is that benefiting you?
before using it , tracking sales activities across multiple regions was difficult and scattered . sales cloud centralized all customer and deal data in one system , it helped remove dependency on spreadsheet and manual tracking , lead assignment and opportunity management became structured, forecasting accuracy improved significantly . it also improved collaboration between sales manager and reps.
Easy-to-Use Platform with Seamless Single Sign-On Login
What do you like best about the product?
It is an easy to use platform, we have integrated it with our Single Sign On service, so users can log in easily when they use it more often.
What do you dislike about the product?
It can be quite a challenge to setup the integration
What problems is the product solving and how is that benefiting you?
We use it to track leads and collect information for new customers or colleagues, which makes the process more efficient and easier to manage.
Organizational Lifeline with Complex Data Entry
What do you like best about the product?
I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006.
What do you dislike about the product?
It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target.
Salesforce Sales Cloud Keeps Everything in One Place for Easier Sales Management
What do you like best about the product?
I like how Salesforce Sales Cloud keeps everything in one place. Managing leads, opportunities, follow-ups, and reports becomes much easier. It’s flexible and can be customized based on business needs, which really helps in daily sales work.
What do you dislike about the product?
Salesforce Sales Cloud can feel a bit complex at first, especially for new users, because it has many features and options. Some advanced configurations and reports may require training or admin support.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and lack of visibility. All customer information, leads, and opportunities are stored in one place, which avoids confusion and duplicate work. It also helps in tracking follow-ups and sales progress properly, so nothing gets missed. This improves team coordination, saves time, and helps in making better sales decisions.
Best Way to Centralize the Entire Sales Process with Powerful Integrations.
What do you like best about the product?
It’s the best way to centralize the entire sales process in one place.Also It provides various integrations for configurations
What do you dislike about the product?
I think the pricing is quite costly in India, but the features are really good.
What problems is the product solving and how is that benefiting you?
It removes the manual process and produces high-quality work.
Salesforce Sales Cloud: A Complete Game-Changer for Our Sales Process
What do you like best about the product?
Salesforce Sales Cloud is complete for me and has been a total game changer in improving my team’s sales processes. It offers strong personalization, and it can be configured to work with countless third parties, which makes it easy to adapt to our needs.
What do you dislike about the product?
When you first start using it, it can feel overwhelming to figure out how to navigate the app, and it isn’t very intuitive at first. I’d like the initial experience to be more straightforward and easier to understand from the beginning.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us track our sales more effectively. We have a clear grasp of what’s happening with our sales team, along with a complete set of tools and features that support our sellers and help them do their jobs better.
Streamlined Sales Processes with Powerful CRM Features
What do you like best about the product?
I like how Salesforce Sales Cloud provides a centralized view of customer and sales data, making it easy to track leads, opportunities, and activities in one place. This centralization improves visibility and accountability. The dashboards and reports are especially useful for monitoring performance and forecasting. I also appreciate the automation features, which help reduce manual work and save time. Overall, the platform supports better decision-making and smoother collaboration across teams.
What do you dislike about the product?
One area that could be improved is usability, as the interface can feel complex and overwhelming for new users. Some features require extensive customization or admin support, which can slow things down. Reporting and dashboards, while powerful, can also be time-consuming to set up, and performance may lag when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for managing leads, tracking opportunities, and centralizing customer data. It streamlines sales processes, enhances pipeline visibility, and supports better decision-making. The dashboards and automation features save time and improve collaboration across teams.
Integration Prowess with a Few Data Management Hiccups
What do you like best about the product?
I like Salesforce Sales Cloud's integration with HubSpot since all the data from HubSpot syncs to Salesforce smoothly. It's really convenient to have all contacts from a marketing campaign synced, allowing me to see each contact's campaign history. The data syncing for contacts and their organization is seamless, making it easier for sales and marketing teams to get campaign-enrolled contact data in Salesforce. Additionally, the ability to check if a contact is a lead or a contact and view associated campaigns is very helpful.
What do you dislike about the product?
I don't like that duplicate accounts happen quite regularly in Salesforce Sales Cloud when a new contact is added. It sometimes doesn't associate with the already created account but creates a new one for the same organization, leading to having duplicate accounts of a single company. This results in multiple accounts for the same company, and when new contacts come in, they get divided among these accounts. This division means that some contacts go to one account and some to another, which becomes confusing when opportunities are linked only to one of these accounts. Also, the initial setup wasn't very easy due to a lot of data migration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage multiple deals, campaigns, and reports for my sales team. It solves the problem of maintaining a detailed database of the entire sales funnel, tracking which opportunity is at what stage, and integrates communications and details like order form delivery and account size.
Single Source of Truth with AI-Powered Trends & Sales Forecasting
What do you like best about the product?
It pulls all your messy data together into one clean “single source of truth,” so you don’t have to waste time hunting down files. It also uses AI to automatically spot trends and forecast future sales, which saves you from having to build every report by hand.
What do you dislike about the product?
It has strict “governor limits” that can abruptly halt your work if you try to process too many records at once. The built-in reporting tools are often too clunky for deeper analysis, which ends up pushing you toward expensive add-ons just to get the clear insights you need.
What problems is the product solving and how is that benefiting you?
Problem it solves: It breaks down “data silos” by bringing together messy customer and sales information into one clean, reliable “single source of truth.”
How you benefit: You save hours of manual work because the AI automatically cleans up your data and helps surface important trends, so you can focus on what matters instead of chasing inconsistencies.
How you benefit: You save hours of manual work because the AI automatically cleans up your data and helps surface important trends, so you can focus on what matters instead of chasing inconsistencies.
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