Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Structured Pipeline Tracking and Powerful Reporting in Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud makes pipeline tracking and opportunity management extremely structured and transparent. The reporting and dashboards give clear visibility into sales performance, while the automation features save significant manual effort. It’s reliable, scalable, and works well for growing teams.
What do you dislike about the product?
The platform can feel complex and overwhelming at times, especially for new users. Customization often requires significant setup effort, and costs can increase quickly as you scale. The interface also has a learning curve compared to simpler CRM tools.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer data, pipeline visibility, and sales activities in one place. It reduces manual tracking, improves forecasting accuracy, and gives better control over opportunities. This leads to more structured sales execution and clearer performance insights.
Salesforce Makes Incident Tracking Easy
What do you like best about the product?
Salesforce is our main source for tracking incidents, and it makes our work easier overall.
What do you dislike about the product?
So far, everything seems to be working well for me. I haven’t run into any issues with using it.
What problems is the product solving and how is that benefiting you?
Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made.
worthful CRM Software
What do you like best about the product?
I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks.
What do you dislike about the product?
Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage.
What problems is the product solving and how is that benefiting you?
when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard.
Product & Service Reviews
What do you like best about the product?
The platform is highly flexible, allowing you to create custom fields, objects, and workflows (often via "clicks, not code") to match your specific business needs.
What do you dislike about the product?
Standard customer service can be slow, with some users reporting that fast or effective help is often locked behind expensive premium plans.
What problems is the product solving and how is that benefiting you?
Scattered Data eliminates the "black hole" of leads by replacing disconnected spreadsheets and legacy systems with a single system of record
Powerful CRM with Great Integration but Pricy
What do you like best about the product?
I like the centralized dashboard that gives a complete view of leads, opportunities, and customer data in one place. The integration capability with other tools makes it easy to maintain consistent data across systems. Automation tools like workflows and approval processes save a lot of manual effort. I find the centralized dashboard extremely beneficial because it gives real-time visibility into leads, opportunities, and customer interactions without switching between multiple tools. Lastly, integration with other business tools ensures smooth data flow across departments. This reduces duplication, improves accuracy, and maintains consistency in customer records.
What do you dislike about the product?
The initial setup and customization can be complex, especially for small teams without dedicated Salesforce administrators. The pricing can be expensive for startups or small businesses, particularly when adding advanced features or multiple users. Performance may slow down slightly when handling very large datasets or heavily customized environments.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, integrate tools, and automate tasks. It eliminates data scatter by centralizing leads and opportunities, minimizes follow-up delays, and enhances decision-making with real-time insights.
Easy Reporting & Seamless Tool Integration
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use, especially when creating reports and dashboards since it requires no coding, just drag and drop. I also appreciate how well it syncs with our other tech tools like Gong, Consensus, and ZoomInfo.
What do you dislike about the product?
I think it's more on how we set up Salesforce Sales Cloud, but there are a lot of fields currently and sometimes it's hard to navigate.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as our main sales CRM, which makes it easy to create reports and dashboards with drag-and-drop functionality. It also helps with pipeline review and forecasting and syncs well with other tech tools.
Solid CRM with Room for More AI
What do you like best about the product?
I really like the cloud feature of Salesforce Sales Cloud because I can access it anywhere.
What do you dislike about the product?
I find there's a lot of static data, so there's nothing I can do dynamically. I also think there needs to be more AI stuff.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with good management of account, product, and documentation details. It allows access from anywhere with its cloud feature. However, it mainly handles static data, lacking dynamic capabilities.
Salesforce Reports Help Refine Our Upselling and Growth Strategy
What do you like best about the product?
It’s helping me refine our sales approach for upselling and growth, based on the reports and data I get from Salesforce.
What do you dislike about the product?
It's need to learn spacial time to can get maximum useful reports also need to learn apex , and too much price for account and every add-ons
What problems is the product solving and how is that benefiting you?
All work at easy to get my work anywhere, phone, laptop or desktop, also CRM AND Manage my works
Comprehensive Yet User-Friendly with Seamless Integrations
What do you like best about the product?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue realization. I appreciate that I can accomplish everything I need within one platform. For a system that is quite complex, it's surprisingly easy to use. I also enjoy the automated integration features with Outlook and Teams. Additionally, I find it easy to develop my own custom reports.
What do you dislike about the product?
I would like an easy way to automatically send a sequence of follow up emails if a qualified lead is unresponsive to an initial email.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue. It simplifies my tasks, allowing me to do everything within one platform. I enjoy its ease of use, automated integrations with Outlook and Teams, and the ability to develop custom reports.
Great tool to Scaleup Business but demands expert implementation.
What do you like best about the product?
I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth.
What do you dislike about the product?
Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth.
What problems is the product solving and how is that benefiting you?
I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
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