Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful sales tool that keeps you organised and focused on closing deals
What do you like best about the product?
What’s really interesting now is the AI side (Agentforce). It can help with things like prospecting, drafting emails, and even prioritising which deals to focus on. So instead of just being a system you update, it actually feels like it’s helping you move deals forward.
What do you dislike about the product?
One of the biggest drawbacks is how complex it can feel at first. There’s a lot going on in the system
What problems is the product solving and how is that benefiting you?
I spend more time actually talking to clients and closing deals
I don’t have to worry about forgetting follow-ups or losing track of opportunities
I have better visibility of my pipeline, so I know where I stand at any time
I don’t have to worry about forgetting follow-ups or losing track of opportunities
I have better visibility of my pipeline, so I know where I stand at any time
Great UI/UX and Fair Pricing, but Integrations Can Be Tricky
What do you like best about the product?
The UI/UX is great, and the pricing is very reasonable.
What do you dislike about the product?
Some of the integrations are a bit difficult to use.
What problems is the product solving and how is that benefiting you?
It solves manual, time-consuming sales tasks and data fragmentation by deploying autonomous AI agents.
Everything in One Place: Strong Pipeline Tracking and Reporting Visibility
What do you like best about the product?
Salesforce keeps everything in one place. It makes it much easier to track leads, deals, follow-ups, and overall pipeline without jumping between different tools. I also like the reporting and visibility it gives, especially when you need to see where things are moving and where they are getting stuck. When it is set up well, it is really helpful for staying organized.
What do you dislike about the product?
Somtimes it can feel heavy and more complicated than it needs to be. The UI is not always very intuitive, and simple things can sometimes take too many clicks. It also feels like a tool that works best only after a lot of setup, so if the implementation is not clean, the day-to-day experience can get frustrating fast.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve the problem of keeping sales work organized. Without a tool like this, it is easy to lose track of leads, follow-ups, deal stages, and customer history. It benefits me by giving one place to manage all of that, so it is easier to see what is moving, what needs attention, and where the pipeline stands. That saves time, improves visibility, and makes follow-ups and reporting much more manageable.
Game-changing AI features for sales reps.
What do you like best about the product?
What stands out most about Agentforce Sales is the way it turns the CRM from a passive database into an active part of our sales cycle. The autonomous agents take care of lead qualification and routine follow-ups with surprisingly strong accuracy, and that has noticeably reduced the “admin fatigue” our team used to deal with.
What do you dislike about the product?
Initial setup for autonomous agents requires significant configuration
What problems is the product solving and how is that benefiting you?
It automates lead qualification, saving our team hours of manual data entry daily.
Agentforce Sales Streamlines the Sales Process with Powerful Automation and Insights
What do you like best about the product?
What I like most about Agentforce Sales is how it makes the entire sales process more organized and efficient. It centralizes all customer information in one place, which makes it much easier to track opportunities and manage relationships with clients. I also find the automation features very helpful, as they save time and allow me to focus on what really matters—closing deals and building strong customer relationships. Additionally, the reporting and forecasting tools provide clear insights into team performance, helping support more strategic decision-making.
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can feel quite complex and overwhelming at times, especially for new users. The interface isn’t always the most intuitive, which can make simple tasks take longer than expected. Additionally, customization—while powerful—can require a lot of time and technical knowledge to set up properly. I also find that performance can occasionally be slow when dealing with large amounts of data, which can interrupt workflow.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve the problem of scattered and disorganized customer information by bringing everything into a single, centralized platform. Instead of switching between different tools or spreadsheets, I can easily access all relevant data about leads, contacts, and opportunities in one place. This improves efficiency and reduces the risk of missing important details.
It also addresses the challenge of managing and tracking the sales pipeline. With clear visibility into each stage of the process, I can prioritize tasks better and follow up with prospects at the right time, which increases the chances of closing deals.
Another problem it solves is the amount of manual, repetitive work in sales. Through automation, tasks like data entry, follow-ups, and reminders are streamlined, saving time and allowing me to focus more on building relationships and generating revenue.
Overall, these improvements make my workflow more organized, help me stay on top of opportunities, and support better decision-making through real-time data and reporting.
It also addresses the challenge of managing and tracking the sales pipeline. With clear visibility into each stage of the process, I can prioritize tasks better and follow up with prospects at the right time, which increases the chances of closing deals.
Another problem it solves is the amount of manual, repetitive work in sales. Through automation, tasks like data entry, follow-ups, and reminders are streamlined, saving time and allowing me to focus more on building relationships and generating revenue.
Overall, these improvements make my workflow more organized, help me stay on top of opportunities, and support better decision-making through real-time data and reporting.
Saves Me Time and Makes Analysis Much Easier
What do you like best about the product?
It makes my life much easier by helping me do analysis and saving me time.
What do you dislike about the product?
It’s not always very clear, and sometimes it feels a bit too complicated for me.
What problems is the product solving and how is that benefiting you?
I can understand my pipeline status at all times. The process is simple, and it helps me make sure the team is accountable for everything.
Agentforce Sales Turns Salesforce Into a Proactive AI Sales Assistant
What do you like best about the product?
What I like best about Agentforce Sales is its evolution from a standard CRM into an autonomous AI system. The ability for agents to not just suggest actions, but proactively handle lead qualification, meeting scheduling, and data entry allows sales teams to focus on high-value relationship building rather than administrative tasks. The seamless integration with existing Salesforce data ensures that the AI's actions are always grounded in accurate, real-time customer context.
What do you dislike about the product?
While the potential is high, the primary challenge is the initial complexity of configuration. Setting up autonomous agents requires very high-quality, clean data in the Data Cloud to avoid 'hallucinations' or incorrect customer interactions. Additionally, the transition from manual workflows to autonomous ones requires significant oversight and testing to ensure the AI aligns perfectly with specific brand voices, which can be time-consuming for smaller teams.
What problems is the product solving and how is that benefiting you?
Agentforce Sales solves the problem of operational friction by replacing manual CRM updates and delayed lead response times with autonomous, 24/7 AI agents. For your work in process automation, it benefits you by acting as a bridge between data extraction and action; it takes the information you've synchronized from your AI models and automatically triggers the next steps in the customer journey. This directly supports your goal of hitting 25% automation by offloading administrative tasks, allowing you to focus on the high-level architecture of your onboarding projects.
Smart Automation and a Clean CRM UI That Simplifies Low-Code Workflows
What do you like best about the product?
Smart automation, clean CRM UI which automates my tasks with Low code or no code
What do you dislike about the product?
Hard to learn and build real use cases for clients
What problems is the product solving and how is that benefiting you?
Fixes my basic automation workflows which is saving time for manual workloads with better different connectors
Dynamic Sales Tool That Evolves with Your Needs
What do you like best about the product?
I like that Agentforce Sales continues to evolve and incorporate best practices from across different industries and organization sizes. This allows us to evolve our processes and experiment with different techniques, even if we are not experts in sales. The native features are great for capturing critical data in a way that is understandable for end users, usable in reports by managers for analytics and dashboards, and adaptable by admins to enhance system efficiency. The customization options and automations help increase sales velocity by guiding sales through defined paths, ensuring accurate data capture, and prompting the right questions to help close sales.
What do you dislike about the product?
The problems with it seem to come from organizations not understanding how to use it efficiently and overbuilding or making poor choices. My hope is that as AI is more incorporated into the product, it will aid with efficiency in processes and start analyzing how you've designed your processes and suggesting improvements. Also, while I was not at the company during the initial configuration of Sales Cloud, having done that at other companies, I know it is one of the more involved processes to set up in Salesforce. For managers, there's less guidance about how to make choices, especially if you're not experienced with Salesforce or designing sales processes, which might lead to suboptimal use by a novice sales manager. However, it's flexible enough for revisions as managers discover better processes.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to create a sales process that's easy to capture with data, helping analyze performance and forecast changes. Its evolving features incorporate industry best practices, making it possible to adapt and experiment even for those less experienced in sales.
Straightforward UI with a Strong User Community and Helpful Courses
What do you like best about the product?
The platform combines a social community centered around their workplace software that allows you connect with other users, take courses on how best to use the software, and the UI is pretty straightforward
What do you dislike about the product?
The platform has so many different applications and navigating where you need to go can sometimes be tedious
What problems is the product solving and how is that benefiting you?
Salesforce allows us to use the data obtained from corporate to best identify and manage the needs of our guests which allows us to plan ahead for guest with high status and also see how well we are performing by scraping review sites for feedback from our guests
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