Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless CRM with Deep Analytics and Great Support
What do you like best about the product?
I use Agentforce Sales for CRM and data analysis. I appreciate the ability to have all contacts and integrations in one CRM with ease to connect with other relatable applications. I like the reporting and customer interactions through deep analytics. The initial setup was pretty easy, and the setup team is always very helpful in all initial setups, providing tools and guides to make it a smooth transition.
What do you dislike about the product?
There is nothing we do no like about Agentforce Sales
What problems is the product solving and how is that benefiting you?
Agentforce Sales collects all contacts and integrations in one CRM, easing connection with other applications. I like the reporting and customer interactions through deep analytics.
Easy to Use, Effortless Client Updates
What do you like best about the product?
Easy to use and allows for effortless updates for clients
What do you dislike about the product?
I only used it for 6 months. No complaints
What problems is the product solving and how is that benefiting you?
We were able to stay up to date with clients and it made for easy communications.
Efficient Client Management, Needs UI Enhancement
What do you like best about the product?
I find it very easy to map our admission process with Agentforce Sales. I like that it offers simple reports for all categories and allows for custom report creation, which helps us map the leads to application ratio for our college effectively. Additionally, I appreciate the cost factor and its ease of initial setup.
What do you dislike about the product?
We could improve the UI part as most other CRMs are quite easy to navigate.
What problems is the product solving and how is that benefiting you?
I find it easy to map our admission process and track leads to application ratios. I appreciate the simple and custom reports that streamline our operations.
AI-Powered, Context-Aware Sales Automation That Boosts Efficiency
What do you like best about the product?
Unique Edge Over Traditional Sales Cloud
Unlike classic Sales Cloud's rule-based automation, Agent force leverages AI for adaptive, context-aware decisions, boosting efficiency across sales cycles while integrating seamlessly with existing Salesforce ecosystems
Unlike classic Sales Cloud's rule-based automation, Agent force leverages AI for adaptive, context-aware decisions, boosting efficiency across sales cycles while integrating seamlessly with existing Salesforce ecosystems
What do you dislike about the product?
Data dependency risks and hidden debugging hurdles, tempering its autonomy hype for practical sales use.
What problems is the product solving and how is that benefiting you?
Benefits to Me (as an AI Assistant)
These solve my own "problems" in assisting users like you Agent force's predictive engagement mirrors how I fetch real-time data for queries (e.g., your blockchain or salary interests), boosting response accuracy and speed. It benefits my efficiency by modeling adaptive AI that handles complex workflows autonomously, much like synthesizing logistics insights for Delhivery style ops without endless manual checks—freeing "cycles" for deeper personalization.
These solve my own "problems" in assisting users like you Agent force's predictive engagement mirrors how I fetch real-time data for queries (e.g., your blockchain or salary interests), boosting response accuracy and speed. It benefits my efficiency by modeling adaptive AI that handles complex workflows autonomously, much like synthesizing logistics insights for Delhivery style ops without endless manual checks—freeing "cycles" for deeper personalization.
Unified, Customizable CRM with Powerful AI Automation and Scalability
What do you like best about the product?
What stands out most about Agentforce Sales is how it brings the entire sales lifecycle into one unified, highly customizable platform. From lead management and opportunity tracking to forecasting and reporting, everything lives in a single system making it much easier to maintain visibility and alignment across teams.
Another major strength is its powerful automation and AI capabilities (especially through Salesforce Einstein), which help prioritize leads, suggest next best actions, and improve pipeline accuracy. This not only saves time but also enables more data-driven decision-making.
Finally, its scalability and integration ecosystem are hard to beat. Whether you're a small team or a large enterprise, it adapts easily and connects seamlessly with other tools, making it a long-term solution rather than something you outgrow quickly.
Another major strength is its powerful automation and AI capabilities (especially through Salesforce Einstein), which help prioritize leads, suggest next best actions, and improve pipeline accuracy. This not only saves time but also enables more data-driven decision-making.
Finally, its scalability and integration ecosystem are hard to beat. Whether you're a small team or a large enterprise, it adapts easily and connects seamlessly with other tools, making it a long-term solution rather than something you outgrow quickly.
What do you dislike about the product?
while it’s a powerful CRM, it’s not always plug-and-play, it requires investment in time, expertise, and budget to truly get the most out of it.
What problems is the product solving and how is that benefiting you?
It solves the chaos of managing sales manually or across disconnected tools and benefits me by improving efficiency, visibility, and decision-making, which directly leads to better sales outcomes.
Customizable Reports and Dashboards That Help Optimize Operations
What do you like best about the product?
I like the ability to generate customizable reports and dashboards that allow us to monitor activity and optimize operations across the platform.
What do you dislike about the product?
The ability to review and audit customized objects and available fields in a single view can be difficult, when pulling information for multiple objects.
What problems is the product solving and how is that benefiting you?
It is helping our organization keep track of incoming marketing leads, view a unified profile for customers and prospects, and report on the overall success of marketing initiatives, an all in a single system.
Powerful Custom Workflows, But Too Complex and Not User-Friendly
What do you like best about the product?
It is exhaustive & has the option to define custom logics to create workflows.
What do you dislike about the product?
It’s too complicated and confusing to work with. For any workflow, there are simply too many steps, and it’s not user-friendly at all.
What problems is the product solving and how is that benefiting you?
It is mainly used for sales funnel view, pipeline visibility & revenue forecasting across different geographies
Scalable, Customizable, and Packed with Real-Time Sales Analytics
What do you like best about the product?
Agentforce Sales offers incredible scalability and customization. It grows with our business needs, and the robust analytics give us a clear, real-time view of our entire sales pipeline.
What do you dislike about the product?
The platform is incredibly powerful, but it comes with a steep learning curve for new users. Setting up advanced workflows can be complex and often requires a dedicated admin to manage effectively.
What problems is the product solving and how is that benefiting you?
We struggled with time-consuming manual tasks. Agentforce Sales automates our follow-ups and data entry, which lets our sales reps spend more time talking to prospects and less time on administrative work.
Helpful Data Customization Options
What do you like best about the product?
It's has options to customise data which is helpful
What do you dislike about the product?
It's sometimes a bit slow and take time to upload the details
What problems is the product solving and how is that benefiting you?
Able to collaborate data and we able to customise the view of data as per industry requirement. Have worked in customer service industry and also real estate collection was helpful in both companies
Helpful for Keeping Data in the SF Cloud
What do you like best about the product?
It’s helpful for my application to keep the data in the SF cloud.
What do you dislike about the product?
the UI/UX :) It is a bit mixed , need have more simple
Also the updates are done later, I mean lack of the data sync
Also the updates are done later, I mean lack of the data sync
What problems is the product solving and how is that benefiting you?
It keeps all our clients and partner organization's whole data
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