Productive BI analytics
What do you like best about the product?
dashboards and the flexibility to use is good,
What do you dislike about the product?
some features and the performance issues
What problems is the product solving and how is that benefiting you?
analytics and CRM intregration
A tool for creating beautiful dashboards
What do you like best about the product?
A versatile BI tool that allows professionals to pursue quality based on their own ideas
What do you dislike about the product?
The UI design is not intuitive, with items that should be here often being in unexpected places, making it difficult to even find the command to execute a function.
What problems is the product solving and how is that benefiting you?
Organizing and visualizing data.
Tableau Review
What do you like best about the product?
Its so easy to use to use downstream data and create visualizations based on business requirements
What do you dislike about the product?
Hyper cant handle allot of data so its slowed down.
What problems is the product solving and how is that benefiting you?
Im having hard time making the data processing without error. It keeps timing out.
Performance Dashboard Overview
What do you like best about the product?
You can pull a comprehensive set of agent metrics into one place—performance, solved rate, star ratings, SPH, etc.—without needing to chase it down in separate tools. The ability to export to Excel gives you control to slice and analyze the data how you want—even if it’s frustrating at times. You’re likely managing a lot of agents, and Tableau can handle large data sets, even if it’s not real-time. It's built for big-picture views across the team.
What do you dislike about the product?
Data lags behind, which means you can’t act on issues immediately. By the time agents see results (if they do), the moment to improve may have already passed. Even though you can export data easily, you have to spend time editing it in Excel—filtering, cleaning, formatting—just to make it usable. This defeats the point of an automated tool and adds to your workload. If data sources aren’t perfectly maintained, the dashboard can break or display errors, leaving you stuck or reliant on another team to fix it.
What problems is the product solving and how is that benefiting you?
Problem: Agent performance data lives in multiple systems (e.g., Medallia, CRM, internal platforms).
Solution: Tableau consolidates this data into one centralized view, so you're not wasting time digging through systems.
Problem: Raw numbers in spreadsheets are hard to interpret and communicate.
Solution: Tableau turns metrics into graphs, charts, and dashboards, making trends and outliers easy to see.
Problem: Creating recurring reports from scratch is time-consuming.
Solution: Tableau lets you build repeatable dashboards that update on a schedule or refresh with new data.
An elaborate tool for data visualization.
What do you like best about the product?
1. Unlike PowerBI's DAX , tableau's fomula language is a bit easier to construct and understand.
2. Large data are easily managed by tabealu where as powerbi might struggle with large quantum of data.
3. Visulization variety is more, one can develop visually intuitive visulization/ dashboards.
4. Documentation is extensive for the software and the tableau community is strong, any doubts can be clarified easily.
5. Can be used easily for Daily management system.
What do you dislike about the product?
1. There is learning curve to learn the tool
2. Unlike PowerBI integration in the Microsoft 365 environment, Tableau's integration in other software is limited (in fact in most cases it is null)
3. Tableau Liscence is expesive, I only learn Tableau bacause my organization wanted to use Tabelau.
What problems is the product solving and how is that benefiting you?
1. Tableau helps in simplifying complex data through interactive dashboards and visuals that makes patterns the trend easy to see.
2. Real time data analysis and dynamic dashboard are biggest advantages of the tool.
3. Faster decision for problems, since management can see the latest data and trend.
Tableau : Strong and Effective Data Visualization Tool
What do you like best about the product?
Tableau is popular and high rated BI tool used in Professional Business.
I like tableau's data connection capability as it can connect to multiple data sources i.e. flat files, databases, cloud servers etc.
It is rich in visual charts as compare to other BI tools.
Customer support is also good and I do like the GUI of tableau.
No coding is required to use this tool.
What do you dislike about the product?
Tableau license is expensive therefore many user are not able to use it.
Also, it require basic understanding how we can create visuals as it does not directly provide many visuals.
Free version of tableau has limited charts available.
What problems is the product solving and how is that benefiting you?
I have used tableau in my professional work i.e. I have transformed the raw and less usable data into a cleaned and ready to used data in tableau prep, which further used in creating effective dashboard for business.
View real time data anywhere
What do you like best about the product?
Tableau allows management to view real time data anywhere and data is presented in great organizations.
What do you dislike about the product?
If the souce data has issues, dashboard may produce inaccurate data.
What problems is the product solving and how is that benefiting you?
It summarize data from different sources in one location and easy for management to view and make decisions.
It is helpful in our daily task it is convenient to navigate and making our job easier
What do you like best about the product?
All the features of salesforce is really convenient when it comes to sending email, taking calls and tracking all the daily activities with our task.
What do you dislike about the product?
None cause this tool is really useful, I do not dislike in an any way.
What problems is the product solving and how is that benefiting you?
All it's analytics features helps us to timely complete our task, this helps our with our daily productivity.
Great product for new user and iterative learning curve
What do you like best about the product?
Drag and drop visualization, ability to connect data from many sources.
What do you dislike about the product?
Found difficult to collaborate with my team
What problems is the product solving and how is that benefiting you?
I can have a birds eye view where the data is huge to find patterns and make analysis for my stakeholders to take data backed decisions
Ease of developing dashboards and receiving strong technical support have enabled efficient data visualization
What is our primary use case?
We have implemented Tableau for visualization, and that experience has been good, as we have been using Azure AI Foundry rigorously since the last two months, which has also been a good experience. I think that it's a new service that they launched roughly a year back.
We have been using Tableau for the last eight to nine years, and that is a good solution. The experience has been good; though, customization is not so easy. By customization, I mean, for example, we are thinking of introducing an NLP-based feature, exposing a REST API into the solution, and that sort of thing is not easily done. Otherwise, as far as the BI tool is concerned, Tableau is quite good.
What is most valuable?
Tableau is quite easy to develop dashboards with, and the range of dashboards is good. The drag-and-drop features are also quite good.
Tableau is quite scalable; on a scale of one to ten, it would rate as a ten for scalability.
Tableau's stability is highly stable, and it would rate at a nine.
What needs improvement?
Introducing custom features, such as NLP-based reports, is not very good in Tableau. My MD has been asking us for a way to write in natural language to request reports that the system should generate, but that isn't very effective with Tableau. As a developer, I can develop an on-demand report in Python quite easily, but exposing a REST API on the Tableau platform is not a very easy task.
AI enablement is an area for improvement for Tableau, and that is something they might have to work upon. I have heard that ThoughtSpot is quite better in this regard, but the cost of ThoughtSpot is much higher.
ThoughtSpot has lots of natural language-based report generation features that Tableau lacks.
For how long have I used the solution?
We have been using Tableau for the last eight to nine years.
How are customer service and support?
I would rate Tableau's technical support as good, rating it at a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have had experiences working with IBM SPSS Modeler, which is IBM PASW, but it wouldn't be relevant feedback because they offered it for free, and it was end of life. The IBM PASW was outdated around five years back, so we shifted to Python-based solutions, open source.
It was a fine solution, but since things in this field in AI/ML are constantly changing, my experience with IBM PASW, where SPSS Modeler was the major component, wasn't so great. The product is outdated, and they have removed it from their suite of software offerings.
How was the initial setup?
The initial setup of Tableau was easy; it wasn't difficult at all.
What about the implementation team?
Initially, we got Tableau through a reseller, and the deployment was done by that third party. Later on, we took the deployment in-house, and most of our subsequent deployments were done internally.
What was our ROI?
It's very difficult to calculate an ROI for these sorts of initiatives because you cannot directly convert it into manpower savings or similar metrics. However, we have performed some cost-benefit analysis, and we derive benefits from Tableau primarily in terms of data and dashboards being made available for respective views throughout the organization. While ROI calculation is slightly difficult because you cannot associate revenue with certain dashboarding activities, we assess some cost benefits.
What's my experience with pricing, setup cost, and licensing?
The pricing of Tableau is on the higher side compared to other competitors, such as QlikView or Microsoft Power BI.
Which other solutions did I evaluate?
An important point is that you can easily find resources who have worked on Tableau, but with ThoughtSpot, finding a resource with that experience might be difficult.
What other advice do I have?
As far as dashboarding and connecting to various databases are concerned, Tableau is quite good. I rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
