Instabug - Ultimate
Crash reporting has improved testing workflows and now delivers higher crash free user rates
What is our primary use case?
I primarily use Instabug to monitor the performance of my app, to report any crashes, and to get feedback from our beta users.
For some new modules we are trying to develop in our application, I initially get them tested by a set of beta users. I directly use Instabug to generate feedback and beta user crashes. Users can submit their feedback and crashes by simply shaking their phone, and through that method, the collection of this particular feedback and crashes is quite easy.
That is the primary use case for Instabug.
What is most valuable?
The shake to report a crash feature is excellent, and the performance monitoring is also strong.
Since the gathering of crash reports is seamless while using Instabug, a more refined product is delivered to final users from the beta to deployment stage. The crash-free user percentage has drastically improved since I started using Instabug.
At my previous company, the crash-free user percentage was above 99.5% crash-free users for over a million monthly active users.
The QA team efficiency has greatly improved, so fewer QA cycles were needed, which saved a considerable amount of time.
What needs improvement?
Sometimes the reporting with Instabug is a bit delayed, and that can be improved. Crash reports usually take a few minutes to get reported, which represents room for improvement.
A better live reporting experience is something I noticed. The delay in reporting can be improved.
If the delay in the reporting is addressed and live crash reporting is provided, that would be a significant advantage for me to rate the product a 10.
For how long have I used the solution?
I have used Instabug for around four years in my previous company, and I am recently trying to use it again for some of my new projects.
What do I think about the stability of the solution?
Instabug is stable, and I have not faced any difficulties in that regard.
What do I think about the scalability of the solution?
Instabug is quite scalable as it can handle a substantial volume.
How are customer service and support?
I have not interacted with the customer support team of Instabug, as it was never needed. The requirement for customer support was never necessary.
Which solution did I use previously and why did I switch?
At my previous company, I used Crashlytics earlier, then in addition to Crashlytics, I also deployed Instabug, particularly for the beta testing phase. That deployment improved a lot of features for us.
Earlier I was using Crashlytics, then I switched to Instabug specifically for the beta phase.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing details were taken care of by the finance team. I do not have the exact numbers, but I think it was competitive with other solutions.
What other advice do I have?
Instabug is a great crash reporting tool, and I would recommend trying it. I rate this product a 9.
Capturing beta feedback and monitoring app performance has boosted crash resolution and user insight
What is our primary use case?
My major use case for Instabug involves sharing beta customer feedback and obtaining crash reports, tracking user sessions, and monitoring app performance. These are the major features that I consume and use in my app.
What is most valuable?
With the help of Instabug, we can easily obtain actual beta customer feedback. Customers simply need to shake the phone, and they will receive a pop-up where they can share their feedback. If they experience anything wrong or want to express appreciation or disappointment, they can raise it with us.
Instabug is definitely on track. Whatever features we are using are totally stable, and we can use them in production as well.
For the performance monitoring of a mobile application, Instabug provides a core feature that is the very best feature offered. We can track our app's health, and if my app is performing well, it is excellent to have.
What needs improvement?
Sometimes the crash reports come with a delay. When the app crashes, we receive the report after 10 or 20 minutes. This could be improved.
The sharing of feedback and crash reporting is not always real-time with Instabug. While it is otherwise good, this is an area for improvement.
For how long have I used the solution?
I have used Instabug for the last five to six years. I used it around four years ago for two years, and recently for the last two years, I have been using Instabug again.
What do I think about the stability of the solution?
We have not faced any lagging or crashing of the application with Instabug.
What do I think about the scalability of the solution?
Instabug is definitely on track regarding scalability. Whatever features we are using are totally stable, and we can use them in production as well.
How are customer service and support?
I have not had a chance to connect with their technical team for Instabug because it is working as expected.
Which solution did I use previously and why did I switch?
Before Instabug, we relied on Crashlytics. We were using Crashlytics, but Instabug provides additional features such as network tracking and app performance. Additionally, we can take user feedback simply by shaking the phone, which is a feature we use as well.
How was the initial setup?
The initial deployment of Instabug is too easy. We simply need to plug in and use a dependency from Instabug's GitHub repository.
It took us one month to fully deploy Instabug in our company. We implemented it on the same day, but we shared the build with our beta customers after one month so that they could share their feedback.
What about the implementation team?
One person is enough to deploy Instabug.
What was our ROI?
For every software, including Instabug, there is a need for version upgrades, and for that purpose, we definitely need to track the latest version of Instabug.
Which other solutions did I evaluate?
I read that Instabug provides integration with third parties such as Jira and gives the opportunity to deploy into CI/CD as well, but in my use case, this is not applicable for now.
What other advice do I have?
I rate Instabug 10 out of 10. I use the core features of Instabug, so I am totally happy with them. I will definitely give it 10 out of 10.
I am not analyzing user behavior with the analytical reports from Instabug. I use those reports for analyzing crashes. If my application crashes, I use the journey that users tracked and the path they took to replicate that crash and fix the issue. My overall review rating for Instabug is 10 out of 10.
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Fast in-app surveys have improved how we collect and focus on user feedback for our job platform
What is our primary use case?
What is most valuable?
The best features Instabug offers are that it is very easy to obtain immediate feedback. The immediate feedback feature for my app is very simple to use, which helps my team and users focus on the target and focus on a different objective.
Instabug has impacted my organization positively because it is very simple to use, and I can find in a short time the feedback I need to work on a specific target.
What needs improvement?
Maybe it can be more simple to separate customers by age.
For how long have I used the solution?
I have been using Instabug for some months.
What do I think about the stability of the solution?
Instabug is stable and reliable for me.
What do I think about the scalability of the solution?
In my experience, Instabug's scalability is good because I think it increased the users.
How are customer service and support?
I have never interacted with Instabug's customer support.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Instabug.
What was our ROI?
I have not seen a return on investment because I am a simple employee.
What's my experience with pricing, setup cost, and licensing?
I don't have experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Instabug, I did not evaluate other options.
What other advice do I have?
Instabug has helped me get a faster response, but I don't have any experience with different sites, so I cannot make a comparison. My advice to others looking into using Instabug is to use it simply because it works very well. I would rate Instabug an eight out of ten because the app works very good and I think it deserves a good rate.
As the name suggests; its truly helpful in finding bugs
Bug-Debug analytics.