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Rootly
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Reviews (70)
Nikolai Dvoinishnikov
Centralized on-call alerts have improved routing precision but still need better maintenance controls
Reviewed on Jun 09, 2026
Review provided by PeerSpot
What is our primary use case?
What is most valuable?
The best features Rootly offers include a very neat alert routine with quite precise rules and great entities. The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies. This is implemented very comfortably in Rootly.
Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts. Every maintainer is happy using Rootly after ObsGenie.
Since switching to Rootly, it has improved response time, and developers started really using the on-call system. Before, when we were using ObsGenie, developers did not like to use the on-call system, probably because of the user interface, as ObsGenie is not user friendly at all.
What needs improvement?
Regarding improvements for Rootly, first of all, it would be great to make comfortable maintenance mode, as it does not let me silence alerting comfortably. This is one of a very small list of points which were better in ObsGenie. The maintenance mode could be improved. The second point is a mobile application; if I have it on two devices, it does not send the notification to both of them. It sends the notification to only one.
It would also be great to improve the regular expression configuration in alert rules.
Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it. This happened because Rootly does not have a multi-cloud environment. I do not know how it is implemented currently, but it was a very bad experience.
For how long have I used the solution?
I have used Rootly for about one year.
What do I think about the stability of the solution?
Rootly is stable.
What do I think about the scalability of the solution?
Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.
How are customer service and support?
The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.
Which solution did I use previously and why did I switch?
We previously used ObsGenie, and we switched because ObsGenie is going out of service next year.
How was the initial setup?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing which is not comfortable is the change process for adding new users and licenses for them. It is not comfortable, so we decided to avoid it.
What about the implementation team?
My company does not have a business relationship with this vendor other than being a customer.
What was our ROI?
I have not seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing which is not comfortable is the change process for adding new users and licenses for them. It is not comfortable, so we decided to avoid it.
Which other solutions did I evaluate?
Before choosing Rootly, we considered PagerDuty and iLert.
What other advice do I have?
Rootly is a great solution for alerting, and I would recommend it. I gave this review a rating of 7.
Anonymous
Vital for Incident Management, Stellar Support
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
I use Rootly for incident management, and I really appreciate how it enables a seamless Slack-based incident management process through its custom workflows and actions. Rootly is an all-in-one incident management product that not only helps with scheduling but also running planned maintenance windows, which I find very valuable. I believe the IM process shouldn't burden the incident responder, and Rootly achieves that. One of the main differentiators of Rootly is its team; they are always available for help and made the migration easy by providing comprehensive training sessions. I also like their powerful workflow engine and capabilities. The product offers a comprehensive package and delivers a more reliable, seamless experience. Plus, the great value for the price is a bonus. The initial setup can be time-consuming, but thanks to the Rootly team’s significant assistance, it was made easy.
What do you dislike about the product?
The Terraform provider can sometimes be tricky to set up as there are multiple ways of configuring things. The learning curve and initial setup might be time consuming but worth it.
What problems is the product solving and how is that benefiting you?
Rootly simplifies incident management and workflows in Slack, eases writing postmortems, supports planned maintenance, and offers valuable team support for migration and training.
Guillermo S.
Friendly, Easy to Configure, Powerful and Highly Customizable for Incident Management
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
It’s friendly, easy to use, and simple to configure, with an extremely high level of customization. Having the flexibility of adding different integrations and putting together use specific workflows and scenarios has allowed us to automate value delivered from the incident management perspective.
What do you dislike about the product?
It is slightly buggy for new features, however, this is not a detriment, while it does have some slight implications, the team listens to feedback and acts on it with incredible speed!
What problems is the product solving and how is that benefiting you?
It is streamlining our incident management process overall. Having everything automated and flexible is extremely valuable for us
Information Technology and Services
Easy Setup, Reliable Performance, and Helpful Support
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Ease of use and reliability. It was very easy to set up, and the support has been good.
What do you dislike about the product?
Alerts tend to be noisy and disruptive. Marking them as noise doesn't seem to work as well.
What problems is the product solving and how is that benefiting you?
On call organization and shift planning have been the biggest benefits of using rootly.
Modi M.
Streamlined Issue Logging with Clean, Fast Functionality
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
I like Rootly for its clean and fast functionality. It's not difficult to navigate, which makes interactions smoother and more efficient. The speed of Rootly makes my work more productive. I appreciate how Rootly creates a separate space and Slack channel for interacting on a single issue with multiple stakeholders from cross-functional teams.
What do you dislike about the product?
I think it could be improved by having a guided tour whenever there's a new change or update to the product. It would make navigation easier, instead of us having to guess the next step.
What problems is the product solving and how is that benefiting you?
I use Rootly for logging issues, which creates a separate space and Slack channel for interacting with multiple stakeholders across teams.
Deborah H.
Slack-Native Incident Management That Speeds Coordination
Reviewed on Feb 18, 2026
Review provided by G2
What do you like best about the product?
Slack-native incident management: Instead of forcing teams into a separate tool, Rootly operates inside Slack—where incidents actually unfold. That reduces context switching and speeds up coordination.
What do you dislike about the product?
Slack fatigue. Some teams prefer separating incident response from normal chat. Running everything in Slack can create notification overload during major incidents.
What problems is the product solving and how is that benefiting you?
Faster Response
Teams recover from issues quicker because everyone knows the playbook and steps are automated.
Teams recover from issues quicker because everyone knows the playbook and steps are automated.
Art S.
Standardized Incident Management in Slack with Fast, Reliable Escalations
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
Rootly has helped us standardize our incident management practices within Slack, which is our primary means of communication. It reduces context switching and lets operations engineers stay focused on the actual issue, rather than bouncing between multiple tabs trying to find the right one. It’s also easy to use and enables quick, reliable escalations when we need them.
What do you dislike about the product?
Rootly does not have as many out of the box integrations as some of its competitors. You are able to work around this using webhooks, but the native integrations are more powerful and feature rich.
What problems is the product solving and how is that benefiting you?
Rootly provides a single pane of glass for incident management. It’s an all-in-one solution for managing incidents from initiation through retrospectives. Rootly makes it easier to stay focused on the active problems themselves, rather than getting bogged down in the constructs used to frame the problem.
Computer Software
Rootly Makes Incident Declaration Fast and Low-Stress On-Call
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
What do you dislike about the product?
Some workflows took a couple iterations to match how we actually operate (not a dealbreaker).
What problems is the product solving and how is that benefiting you?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
Anthony P.
Engineering manager view: consistency + visibility
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
From an engineering manager’s perspective, the biggest value of this product is the consistency and visibility it brings. It helps me stay aligned with the team and quickly understand what’s happening across the group, without having to chase down updates.
What do you dislike about the product?
Easier, more automatic shift changes linked to the Outlook calendar.
What problems is the product solving and how is that benefiting you?
As an engineering manager, Rootly has improved my visibility into incidents without requiring me to constantly chase down context. The incident pages and timelines are easy to read, and it’s much simpler to spot recurring themes across services.
Jason N.
Effortless Incident Management with Seamless Integrations
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
I like that everything is stored in one place and integrates easily with all our existing tools. The workflow feature enables the automation of many tasks, eliminating manual steps, helping us ensure consistency of our processes, and allowing us to quickly respond to changes. The setup was very easy, and I was able to get up and running in about 2 hours and have the majority of the configuration for our needs in a day or less.
What do you dislike about the product?
There have been a couple of minor issues with integrations but the support team was quick to respond to our issues and fix them in the platform.
What problems is the product solving and how is that benefiting you?
Rootly helps coordinate incident resolution efforts, tracks items, supports compliance reporting, and integrates with existing tools. It stores everything in one place, automates tasks, and eliminates manual steps, ensuring process consistency and quick response to changes.