Fast, User-Friendly Insights for Fraud Detection with ThoughtSpot
What do you like best about the product?
As a fraud analyst, what I like most about ThoughtSpot is how quickly it lets me explore large datasets, spot unusual patterns, and turn what I find into actionable insights in real time. I can do all of this without needing deep technical skills, which helps me respond to suspicious activity faster and more effectively.
What do you dislike about the product?
For a fraud analyst, the main downside of ThoughtSpot is that, although it’s great for getting quick insights, it can still require fairly complex data preparation. It may also become costly at scale, and it isn’t the best fit for very advanced predictive fraud modeling.
What problems is the product solving and how is that benefiting you?
ThoughtSpot addresses the challenge of slow, complex data analysis by enabling instant, self-service insights from large datasets. This helps me spot fraud patterns more quickly and make better-informed decisions in real time.
Revolutionized Insights with Conversational AI
What do you like best about the product?
I really like the Conversational AI, Agentic features, and the Spotter functionality of ThoughtSpot. They provide additional insights and explanations, making the platform thorough, easy to access, and ubiquitous. The value comes in speed, clarity, and broader access to insights, as it reduces the friction between a business question and a usable answer. I appreciate how users can ask questions naturally, iterate quickly, and transition from data to action with less effort. I find Spotter particularly valuable as it goes beyond just information retrieval by explaining data, providing additional context, and guiding users to insights they might not think of on their own. ThoughtSpot becomes more than a reporting tool; it is a decision-support capability helping users interpret results, explore implications, and act confidently.
What do you dislike about the product?
There is clear value in ThoughtSpot, but the opportunity is in making advanced capabilities more consistently intuitive and dependable for everyday business users. At times, the experience can still require too much user interpretation, especially when moving from a question to a fully trusted, decision ready insight. Areas for improvement include making outputs more consistently context-aware, improving the precision and relevance of generated insights, and simplifying the experience so users can navigate advanced capabilities without needing significant enablement. In short, the platform is strongest when it reduces complexity. The more seamless, explainable and business-friendly the experience becomes, the more broadly and confidently it will be adopted.
What problems is the product solving and how is that benefiting you?
I use ThoughtSpot for quick, insightful data exploration through conversational AI and Spotter, which facilitates natural questions and provides thorough insights, reducing reliance on static dashboards and technical teams.
Empowers Self-Service Analytics with Speed
What do you like best about the product?
I love how ThoughtSpot is quick and enables us to democratize data, allowing more people to access it. It's fun to build with, and it offers many unique features. I appreciate the specific visuals we can create, such as heat maps and bar and line charts, which serve multiple purposes for our users. I find it very intuitive to use ThoughtSpot, making it easy to create quick answers with filters. I've learned to perform tasks rapidly and provide a lot of value with engaging visuals instead of just showing quick tables. People respond well to these visuals, which has been really helpful. Additionally, I enjoy ThoughtSpot for its ability to handle a vast amount of data and manipulate it, impressing everyone I have shown it to with how fast they can create reports and customize data.
What do you dislike about the product?
Sometimes, it does take a little bit of time to index the data when a new data model is created, and that is a little frustrating. So being able to get that indexing time down would be great.
What problems is the product solving and how is that benefiting you?
ThoughtSpot enables quick report creation and self-service data access, reducing back-and-forth on requirements. It democratizes data, allowing quick customizations, and users love the visuals and tabular download options. It's intuitive and lets us manage vast data effortlessly, impressing everyone with its speed and capability.
ThoughtSpot Democratizes Data with Web-Search Simplicity
What do you like best about the product?
I like ThoughtSpot best because it democratizes data—it turns every employee into an analyst by making data as easy to find as a web search.
What do you dislike about the product?
I don't have any specific reason why I dislike ThoughtSpot
What problems is the product solving and how is that benefiting you?
ThoughtSpot solves the 'latency' problem in fraud detection. By replacing slow, manual reporting with instant, AI-powered search, it allows risk teams to stay ahead of evolving threats and stop fraudulent transactions in real-time.
Intuitive and Inspiring Analytics Platform
What do you like best about the product?
I have found Thoughtspot really easy to use. It's intuitive and easy to set up data dashboard and look for insights. I really like the Thoughtspot university, which helped me find more functions and uses in the beginning. Very inspirational.
What do you dislike about the product?
I wish more teams in my company would use it as it's easy to set up.
What problems is the product solving and how is that benefiting you?
Time saving and getting data insights quickly. Allowing me to share & provide regular updates & insights with other team members too.
Effortless Analytics with Intuitive Multi-Module Support
What do you like best about the product?
ThoughtSpot is helpful in capturing analytics for my team. I love the ease of use and the ability to have several data modules available at once.
What do you dislike about the product?
No issues at this time. I have only been using it for a few months now and have not had any issues.
What problems is the product solving and how is that benefiting you?
ThoughtSpot allows me access to several data modules all at once. This allows me the ability to speak to data on meetings when questions are asked.
Natural language processing enables quick insights without analyst intervention
What is our primary use case?
Clients use ThoughtSpot because of its search facility. It is easy for searching and does not require analysts to provide reports. There is no drill-down path on the data, so users can drill data anywhere and get answers. It has agentic AI built in with natural language processing.
It is very self-service and includes natural language search capability.
What is most valuable?
I think it is a game changer this year. They have implemented something called Spotter, which provides the end user with a Google-style analytics solution to deliver quick insights without extensive training or requiring an analyst for reports.
They work with Microsoft and AWS.
What needs improvement?
I do not think there is anything that needs improvement at the moment. It is being improved continuously. They are connecting to many AI-type tools. Their pricing has recently changed to be more price-conscious.
From the implementation perspective, it could possibly be a bit more streamlined.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
ThoughtSpot is absolutely a scalable solution.
How are customer service and support?
Technical support of ThoughtSpot rates at an eight. Because we manage our customers, we solve any problems that come to us in the first instance, and then we triage the calls. If anything needs to go to ThoughtSpot, then it goes over to them.
How would you rate customer service and support?
How was the initial setup?
The initial setup is medium in complexity. As an implementer of ThoughtSpot, modeling capabilities are required to get ThoughtSpot operational. We build some live boards for the customer so they can get started with it. Then we hand it over to the customer to continue and administer the platform as they see fit.
What was our ROI?
The return on investment is demonstrated through time savings and speed to insights.
What other advice do I have?
I have not personally encountered any issues as I do not perform the implementations, but there could be some. I speak from a customer and sales perspective.
On a scale of 1-10, this solution rates a 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Need Metrics? Thoughtspot's the answe!
What do you like best about the product?
EVERYTHING! It has made my life so easy, it gives me data of any kind, and it's very easy to use. Every time I need some sort of data, I use ThoughtSpot.
What do you dislike about the product?
Nothing, it's perfect! I love how the UI is easy and now how I can use Sage Ai too.
What problems is the product solving and how is that benefiting you?
Thoughspot measures my data, mainly sales, all kinds of metrics and numbers you can think of. It has made my life easier.
Great support team that actually helps
What do you like best about the product?
I really like how helpful the support team is. Anytime I run into a issue or have a question, they respond quick and actually give real answers instead of just copy pasting something from docs. They take the time to understand my problem and help fix it.
I also appreciate the training sessions and documentation they provide. It made it way easier for me to get comfortable using ThoughtSpot.
What do you dislike about the product?
Sometimes, more complex issues take longer to fix especially if they need engineering support. But the team is always responsive and keeps me updated, so it's not too bad.
What problems is the product solving and how is that benefiting you?
ThoughtSpot saves me time by making it easy to find and use data without extra steps.
Exceptional Tool for Real-Time Insights and Dashboard Creation
What do you like best about the product?
ThoughtSpot's AI-driven highlights are a game-changer, providing valuable insights with minimal effort. The platform's user-friendly interface makes it incredibly easy to create detailed dashboards, even for those without a technical background. The real-time insights ensure that our team is always working with the most up-to-date information, which significantly enhances our decision-making process The account team has equally been exceptional in being part of the team and helping find solutions for us and our clients.
What do you dislike about the product?
Honestly, there's nothing to dislike about ThoughtSpot. It has consistently met and exceeded our expectations.
What problems is the product solving and how is that benefiting you?
ThoughtSpot is instrumental in building demos for our sales team, allowing us to showcase the platform's capabilities effectively. Additionally, it helps us create real-time reporting environments for our clients, which is crucial in demonstrating the commercial benefits of our solutions. This not only enhances our sales presentations but also provides our clients with immediate, actionable insights, leading to better decision-making and increased satisfaction.
