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1,994 reviews
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External reviews are not included in the AWS star rating for the product.


    Computer Software

Powerful software if you know how to use it

  • August 02, 2019
  • Review provided by G2

What do you like best about the product?
Many integrations, functionality supports almost everything you need to do. Some workarounds are necessary, but as long as you understand everything the software can do, you'll be in great shape to obtain all the data you need to report on just about any sales/marketing/support activity.
What do you dislike about the product?
Some basic features are still unavailable, expected to be addressed in time. Wish the workflow functionality was built out to be a little bit more robust at a base level so not as many workarounds were necessary.
What problems is the product solving and how is that benefiting you?
Dynamic content marketing to a repeatable, scalable sales process - Organization of contacts and deals is very intuitive and lends to a collaborative environment.


    Information Technology and Services

Connected Marketing Experience

  • August 02, 2019
  • Review provided by G2

What do you like best about the product?
Everything I need is available in one place from emails, to webpage edits to social media postings and blogs.
What do you dislike about the product?
Web pages sometimes don't update on first try or immediately.
What problems is the product solving and how is that benefiting you?
We've been able to pull alot more data about who is visiting the site and in what ways the are interacting with it.


    Financial Services

HubSpot gives you full capability to easily customize your site.

  • July 31, 2019
  • Review provided by G2

What do you like best about the product?
I love HubSpot's ability to allow you to customize your entire marketing interface from top to bottom. The tools are comprehensive and customizable so you can quickly and effectively work on your site.
What do you dislike about the product?
I think there should be more standardization in the internal organization of HubSpot tools. For example, you can easily organize forms and landing pages into folders, but workflows do not have a folder organization type feature. In addition, some tools allow you to select multiple items and mass edit while other tools do not. I think a standardization across all tools is very needed.

Also more robust analytic and reporting features would be very beneficial.
What problems is the product solving and how is that benefiting you?
HubSpot has given us a seamless and productive way to host our entire website while giving us the tools necessary to manage our sales funnel and automate important work.
Recommendations to others considering the product:
If you're looking for an all in one software to run your marketing efforts, HubSpot is one of the best options to consider.


    Massimo F.

Content management made easy

  • July 31, 2019
  • Review provided by G2

What do you like best about the product?
I find HubSpot to be extremely user friendly. Everything is where it should be and I very rarely have issues finding what I need on the platform. HubSpot is generally very fast at performing tasks.
What do you dislike about the product?
It lacks some customization options and it may be a little redundant at times.
What problems is the product solving and how is that benefiting you?
Setting up website pages, landing pages, blog posts, social posts is a breeze (most of the times). This makes me save a lot of precious time.


    Music

Great for co-working, blogging experience is average

  • July 29, 2019
  • Review provided by G2

What do you like best about the product?
I enjoy having a digital coworking space that’s sync friendly
What do you dislike about the product?
The blogging upload area could use some work..
What problems is the product solving and how is that benefiting you?
My blog posts don’t save
Recommendations to others considering the product:
Take your time


    Brooke R.

User friendly + robust = perfect marketing and sales stack

  • July 28, 2019
  • Review provided by G2

What do you like best about the product?
We use the full product suite HubSpot offers. I love how it connects the sales and marketing teams to collaborate and make for the best customer experiences. All the tools are very user friendly and customizable.
What do you dislike about the product?
Some of the design and layouts modifications can be tricky to understand. There are points where you need a professional developer.

Also, they have changed our account manager almost every quarter, so there’s a lack of consistency in conversation.
What problems is the product solving and how is that benefiting you?
Before HubSpot we were piecing everything together. The CRM didn’t talk to the email marketing system, the support portal didn’t provide good data for improvement, the website was a standalone that didn’t create lead gen opportunities... simple tasks took much longer; publishing a blog, sending an email, and coordinating social media could take 2+ hours, now it takes maybe 20 minutes.
Recommendations to others considering the product:
Set aside enough time for proper onboarding and make sure you have all your goals outlined to accomplish with the customer success team. HubSpot can be a game changer, but it requires a certain dedication


    E-Learning

Great tool for building a sleek and useful website.

  • July 26, 2019
  • Review provided by G2

What do you like best about the product?
Easy to create mobile-responsive websites using COS. Create flexible templates and re-usable custom modules for different types of content to be re-used. Also includes analytics.
What do you dislike about the product?
The File Manager is not easy to navigate and use. Not as simple as a regular Explorer/Finder-type file manager.
What problems is the product solving and how is that benefiting you?
Managing contacts. Building a modular, mobile-responsive website.


    Retail

Highly intuitive and great support.

  • July 25, 2019
  • Review provided by G2

What do you like best about the product?
I like the tool tips, chat support, and overall clean look.
What do you dislike about the product?
having to use subdomains instead of directories because my site is hosted outside of hubspot
What problems is the product solving and how is that benefiting you?
improving email marketing segmentation, customer communication


    Amanda M.

Learning Academy is top notch

  • July 24, 2019
  • Review provided by G2

What do you like best about the product?
I really like the resources and training available through the Hubspot Learning Academy. It helps with getting up to speed and helping the team to understand how to be successful. I also find the support to be useful.
What do you dislike about the product?
Integration with Salesforce could be improved. We are able to do everything we want, but it requires a lot of custom work on both the salesforce and hubspot sides of things. Campaign functionality could be improved.
What problems is the product solving and how is that benefiting you?
We are reworking our entire instance. I have found creating forms to be easy and pulling in hidden fields to help with attributing the right information in salesforce. We are working on improving emails and getting new templates and getting ready to refresh our website which is also posted on hubspot. We are still in the process, so hard to say what additional benefits.
Recommendations to others considering the product:
Add ability to see what emails have gone out under what subscription types. Right now I am unable to track this and it is helpful when validating that we need the various types that we have or to look for gaps.

The preview editor in emails for various screens mobile.tablet, does not work well in my instance.

Reporting needs to be improved, it is not very user friendly to be able to in there and add reports. Web reporting should be more aligned with Google Analytics, it was difficult to pull some of the things that I needed for a report the other day.


    Marketing and Advertising

Easy to use

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
I like that we can have website templates optimized for new business leads and email campaigns so it takes the guesswork of how to best optimize your site
What do you dislike about the product?
Nothing so far! I haven’t used hubspot beyond some initial set up purposes
What problems is the product solving and how is that benefiting you?
Relaunching our company website has been much easier having a ready to go template to leverage when we know we plan to leverage hubspot in the future