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1,996 reviews
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    Insurance

Excellent experience

  • November 19, 2019
  • Review provided by G2

What do you like best about the product?
Very easy to use, very appealing layout and design. the help center was great, i was able to find almost every answer to any questions i had. also the blog functionality was super easy to use. customer care was great also
What do you dislike about the product?
I dont love the orange branding. It makes it feel kind of childish
What problems is the product solving and how is that benefiting you?
leveraged hubspot to build a blogging platform, and social media, and an events webpage. Benefits was it was easy to use and quick to get up and running. hands down one of my favorite platforms to use.


    Computer Software

Great potential, poor execution

  • November 19, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot's training platform is well built. However, the delivery of the content is patronising it's best, and mind-numbingly boring at it's worst.
What do you dislike about the product?
Every time HubSpot decide to "refresh" or update their platform, it feels like starting from scratch. They seem to move things around almost at random and it makes for a very poor experience.
What problems is the product solving and how is that benefiting you?
Our engineering team is in china, so often we build pages ourselves in HubSpot to save time.


    Chris C.

Great for nurturing leads

  • November 19, 2019
  • Review provided by G2

What do you like best about the product?
I've been using Hubspot for about a year now, it is a powerful tool if leveraged right. Our website is built on Hubspot software and one of the most beneficial things we did was gate content, now rather than giving away information for free we are instead able to collect valuable contact data including job title that enables us to build our contact lists and be more targeted in our marketing, Hubspot also helps us to nurture leads enabling us to see which contacts engaged most with content on the website and through our eshots, and with which elements, enabling us to generate relevant follow on activity that we know will get their attention
What do you dislike about the product?
If you have big contact lists it is expensive, getting the most out of it takes time or requires external support
What problems is the product solving and how is that benefiting you?
Growing relevant contact lists, passing relevant leads onto sales for follow up


    Computer Software

Easy and Convenient

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is super easy to use for scheduling posts through several social platforms.
What do you dislike about the product?
Any problems I have had using the software I received help from the chat service which resolved the issue.
What problems is the product solving and how is that benefiting you?
The company is able to maintain several platforms, blogs, emails, and more in Hubspot.


    Brittnie F.

A Fantastic Tool for Sales

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I love how accessible the user interface is. I've had experience with other CRM's that required a massive amount of effort to get even a new property incorporated. With HubSpot, it literally takes me 5 minutes to get a new property created and placed where I need it.
What do you dislike about the product?
The requirement to have an email address from every contact actually slows us down sometimes. Many of our reps have phone numbers for their contacts but no email addresses initially - or when a contact moves companies and our reps have not yet had a chance to get updated information. It creates a bit of extra work in monitoring those situations, especially when our marketing team pulls emails for their campaigns. It would be great it we could have either/or email and phone number as a requirement.
What problems is the product solving and how is that benefiting you?
We are significantly improving our sales process with HubSpot. Previously, it was slow, cumbersome, and full of unclear milestones. Now, I've been able to create clean milestones and utilize workflows in create automation within our pipeline, eliminating any questions on deal stages.


    Computer Software

Effective CMS for any marketing team

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is an easy-to-use and effective marketing tool. From blogwriting to website creation to marketing analytics, my team uses HubSpot as a one-stop-shop for all our digital marketing needs. It's easy to set up a workflow, connect with our CRM, and track traffic and user data all while managing our content and marketing needs.
What do you dislike about the product?
HubSpot's built-in templates are inflexible, not intuitive, and difficult to make work outside of certain situations. I'd like to see more customization abilities.
What problems is the product solving and how is that benefiting you?
HubSpot is a central — dare I say it — hub for my marketing team, granting us benefits in content creation, customer management, sales tracking, and more. It's easy for my team to communicate with other teams and see the impact of our work just by using HubSpot.
Recommendations to others considering the product:
Consider building your website on an independent CMS and using HubSpot's analytics tools on their own. HubSpot has a long ways to go in becoming an effective website design tool.


    Mitch C.

Great Starter CRM

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
With Hubspot it is easy to get started and the user interface is designed for greater ease of use.
What do you dislike about the product?
Although Hubspot is easy to use, it lacks the functionality of other more expensive CRMs. Designing web pages and email can also be clunky at times.
What problems is the product solving and how is that benefiting you?
Hubspot has helped us as a startup consolidate our contacts into a central location, while also providing us with a marketing automation tool to make us more effective in communicating with our customers.
Recommendations to others considering the product:
This is a great starter tool for startups and younger companies who need to implement a CRM.


    Food & Beverages

HubSpot Marketing Hub

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I really like the fact that there are free modules available for website, email designs that you can add to your templates and customize the way I want
What do you dislike about the product?
I don't like that there is no way I can classify the same company but with different locations in HubSpot
What problems is the product solving and how is that benefiting you?
Marketing emails, website redesign, social posts, track of metrics


    Ritesh K.

A holistic marketing platform

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
One platform to manage website, landing pages, forms, marketing automation including email campaigns, social and analytics plus this is also a CRM. A complete view of user journey with excellent activity/property filters.
What do you dislike about the product?
COS is still evolving.

- Would love to have an option to share blogs authoring access (edit/publish) to some users limited to their authorship only. As of now, a user with blog publish access can edit/publish all articles irrespective of authorship.
- When (even if) a page is archived, a new page can't take archived page's url. This must be a bug that can easily be fixed.
What problems is the product solving and how is that benefiting you?
Saves our time of logging into multiple systems/platforms and correlating data and analytics. In addition to saving our time, Hubspot is working like single source of truth for almost all marketing.


    Shreya S.

Great expirience! Love the Customer Support!

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Moving to Hubspot has been a step-change for our marketing team! Love the support we get from the team
What do you dislike about the product?
Face troubles setting up certain kinds of reports and to connect Hubspot with our CRM tool ZOHO. Reporting could be much more actionable for the team if we could overcome this barrier.
What problems is the product solving and how is that benefiting you?
Managing lead flow, lead sorting, tracking the journey of the lead through the marketing funnel. Love the level of data storage on the platform for each and every contact. Managing our blog on HS is breezy and the features of the email suite have been a step-change for the team. Workflows are another incredibly strong tool that has proved to be instrumental for automation.