What do you like best about the product?

I really enjoy the variety of content within the Modstore. Additionally, the creation of smart groups allows for more automation on our end.

What do you dislike about the product?

Whenever my team reached out to the KnowBe4 support desk with an issue we typically have to wait weeks for it to be resolved. The support desk sends frequent updates that the ticket is still being worked on, but weeks in this industry are just too long. Most of the time, when our problem is resolved, I've already had to adapt and make changes in the way our training or process works.

What problems is the product solving and how is that benefiting you?

Allows us to perform quarterly phishing and training as well as remedial training for those individuals who fail phishing exercises.

What do you like best about the product?

Relevant and useful info for our teams to meet our training goals

What do you dislike about the product?

the UI can be a little clunky and confusing

What problems is the product solving and how is that benefiting you?

Protecting the organisation and it's customers as well as meeting our compliance requirements

What do you like best about the product?

I like the vast content you can choose from, enabling you to make tailor-made solutions applicable to your organisation. We schedule monthly simulations for all our staff. The platform is easy o use and intuitive and comes with many integrations.

What do you dislike about the product?

The vast amount of content can sometimes make it difficult to select the best courses

What problems is the product solving and how is that benefiting you?

KnowBe4 has allowed us to ensure our staff are more security conscious in their everyday practices

What do you like best about the product?

The content is engaging and short enough to encourage all staff to complete the modules.

What do you dislike about the product?

There is nothing about the training that I dislike.

What problems is the product solving and how is that benefiting you?

Raising awareness to phishing emails, how to spot them and how to avoid them.

What do you like best about the product?

KnowBe4 offers everything you need in terms of keeping your workforce's Security Awareness at par. It offers a guided path through the world of Security Awareness and gives you access to high-quality training and testing material. The suite is very well documented and their customer service is excellent as well.
I especially like the automatic creation of a yearly schedule filled with activities, based on your company profile.

What do you dislike about the product?

The only thing that could be improved is guiding the user through the vast amounts of training materials they offer. The system does suggest that it's time for another Security Awareness training for your workforce, but then makes you do the selection of training material to include out of their huge library.

What problems is the product solving and how is that benefiting you?

Keeping my workforce well-educated on Security Awareness, not only by providing one-off training but by providing a continuous program.
Providing high-quality and up-to-date training materials.
Taking away my worries about organizing, purchasing and planning security awareness training.

What do you like best about the product?

The variety of material frequently updated and available in various languages, the patform offer not only training but also other useful tools like the phishing test with the possibility to personalise the template, the landing page that appear when user click on the link, the languages, the page requesting simulation of credential enter, and setup an automatic training auto enrolment. There is also the Automated Security Awareness Program (ASAP) that create a customized security awareness program for our organization in just minutes, this save time. also all additional materials like Newsletters, posters, documents and assessment are important materials to use to improve the users culture. There is also the Assessment very important to check the users knowledged and the effectivenes of training camopaign. there is also tools liek physycal test with QR code to print and distribute in the offices to very if users scan the malicious QR code, plus the Second Chance a tool that can be integrate in the company environment to prompt with a message users before they visit a potentially unsafe or unknown website. An important thing that differentiates this platform from others is the possibility of personalizing training, completion certificates with your own itraining branding, uploading scorm nodules, personalizing reports for management, personalizing training by removing or modifying content.
The variety of material frequently updated and available in various languages, the patform offer not only training but also other useful tools like the phishing test with the possibility to personalise the template, the landing page that appear when user click on the link, the languages, the page requesting simulation of credential enter, and setup an automatic training auto enrolment. There is also the Automated Security Awareness Program (ASAP) that create a customized security awareness program for our organization in just minutes, this save time. also all additional materials like Newsletters, posters, documents and assessment are important materials to use to improve the users culture. There is also the Assessment very important to check the users knowledged and the effectivenes of training camopaign. there is also tools liek physycal test with QR code to print and distribute in the offices to very if users scan the malicious QR code, plus the Second Chance a tool that can be integrate in the company environment to prompt with a message users before they visit a potentially unsafe or unknown website. An important thing that differentiates this platform from others is the possibility of personalizing training, completion certificates with your own itraining branding, uploading scorm nodules, personalizing reports for management, personalizing training by removing or modifying content. The initial Implementation is easy, do not take a lot of time, just need to allow the domain and IP used by KNOWVE4 in own environment protection, import users using a c,sv fiel or make an easy integration with Active Directory in order to update users automatically. The dashboard offer important and immediate information about the situation of training, organisation risk score, the phishing test situation and phish prone compared with Industry Benchmark data, and others information's as layout is customizable, so I use it frequently, every days to check progress and result. Knowbe4 offer a very good support, easy to contact, just open a ticket and the response is fast and professional, furthermore there is a community with advice, suggestions and experiences of others, very useful for using and improving knowledge on the platform. I suggest to use also in the account settings to activete the Phish Alert button very important to train users to recognise phishing email , if you activate the interation with the Phisher you can also monitor all email reported as a phish and provide feedback to users, useful method to improve the ability to spot a phish, also the use of Badges is very appreciateed by users that try to get all as recognition. the possibility to activatre the Learner Dashboard is also very userful for manager that can monitor and check their team activities. I can provide more information about this platform as it offers many other features and tools but the space available in this session would not be enough, I can conclude with the fact that you you will never get bored using this platform, because it is constantly evolving and exciting.

What do you dislike about the product?

Nothing relevant, for me since it is important to have all the training available in 23 languages, the only thing I don't like is that I have to wait for the translation when a new training is published.

What problems is the product solving and how is that benefiting you?

The platform is very effective in improving user awareness and preparedness, helping employees change behavior and recognize a threat or spot a phishing attempt. Thanks to this platform, the company has reduced the risks of social engineering, phishing and credential loss. Its use has solved the problem of having to provide periodic, always up-to-date training courses, covering all the main threats and in many languages, given that we have a variety of employees present in offices and factories around the world, it is essential to provide courses in the local language to facilitate learning and understanding of the various topics. I also solved the problem of purchasing different products as there are many integrated tools in the platform that cover all the needs for a complete security awareness program. Also the fact that the platform has a Learner App that allows users to attend training from their mobile phone has solved the problem for factory users who did not have a dedicated PC and therefore could not do the training, but with this app they can do it on your mobile phone without constraints. Even the variety of additional material such as newsletters, posters, documents saved me from having to search for materials on the internet to expand my security culture program which also includes sending and publishing newsletters, posters and security pills.

What do you like best about the product?

It is effortless and also happy with the learner app on my mobile

What do you dislike about the product?

It would be nice if there is more content for Dutch speakers

What problems is the product solving and how is that benefiting you?

It helps users to be more aware of security risks

What do you like best about the product?

Extremely easy to use and setup platform with good reporting and metrics

What do you dislike about the product?

More UK centric training would be good and training focused on Universities as some of the videos are a bit corporate

What problems is the product solving and how is that benefiting you?

Both end user security awareness training and regular phishing campaigns

What do you like best about the product?

KnowBe4 provide a complete package for delivering security and compliance training, with excellent training modules and additional content.
By using KnowBe4 and our employee engagement campaign, we have achieve 99.8% completion rate for mandatory training for over 7,000 employees last year.

What do you dislike about the product?

Being able to have URL's to link directly to training videos or games would help us promote specific activities in our awareness communications.
Currently employees need to browse the library or use a slow search function to find the recommended module, which reduces our engagement score.

What problems is the product solving and how is that benefiting you?

KnowBe4 support us with building our internal Security culture, and allow employees to increase their knowledge beyond the mandatory training

What do you like best about the product?

You can easily find some relevant trainings and ensure your colleagues are assigned trainings. The whole system is easy to set up and we hardly needed the help of a consultant. When we have a question, Support is quick to respond. Our users find the product easy to use and we've had little to no questions about what to do, even without training them.

What do you dislike about the product?

There's a lot of trainings and e-mail templates in the system, but there are very few filter options. This means you have to review a lot of material as an administrator to determine if it matches your needs. For instance, there are a lot of e-mails about setting a strong unique password, but you have to watch every video to find out which of them recommend a password length of 16 characters to match our organization policy.

What problems is the product solving and how is that benefiting you?

We can now easily prove that our colleagues are trained in security and privacy awareness. The phishing tests also help us measure and compare how well colleagues at different departments and countries are able to identify threats. This helps explain the need for trainings to management.