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    Eric S.

Great Awareness Platform

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
We have been using it for the past 3 years with around 80 employees

- Onboarding went pretty well
- Reccurent follow-ups, we really feel they care about our success with their tools
- Languages | We needed french content for training and phishing campaigns and the content is great
- Creating phishing campaigns and setting trainings is intuitive
- Decent Pricing
- Tools included (PhishAlert Button and SecondChance) are a good thing to help end users
What do you dislike about the product?
Some trainings (like the ones with Kevin Mitnick) aren't voice-translated for other languages.
It's subtitled, so some users find it harder to understand,

Other than that, more thans satisfied overall
What problems is the product solving and how is that benefiting you?
Deals with security awareness with very low involvement from IT Team.
Greatly decreases our phish-prone percentage.


    Construction

Swiss army knife for cybersecurity training

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
KnowBe4 is, from our numbers, the most effective tool we have for improving our security stance outside of basic controls like MFA and a good email filter. Our phish prone percentage has dropped from 35% on easy templates down to 3-5% on seriously difficult templates. People are reporting phishing at a fantastic rate which lets us remediate nearly immediately. This is possible because you can easily set up phishing campaigns that precisely target your user's capabilities--you can choose to test them a bit harder or throw them a few softballs based on smart groups and the AIDA template selection feature.
There's way too many advanced goodies for me to fit in this review, but as a power user admin who focuses on security awareness training heavily, this has almost all the tools I need to make a super strong security culture.
What do you dislike about the product?
There's occasionally a few bugs or feature limitations that I run into mostly because I'm a power user. I also find there aren't enough short <4 min training modules focused on the content we want because training longer than 5 minutes isn't effective, yet that's the majority of the content on here.
What problems is the product solving and how is that benefiting you?
It's actually a whole stack that we use that's super beneficial. It integrates nicely with the Phish Alert Button, which is a useful tool on its own, and PhishER for our phishing remediation. On its own, KMSAT is the best in the business at making simulated phishing campaigns both easy and effective. It allows tremendous control over traditional and non-traditional training methods as well outside of that. The results are very clear: a 10x decrease in phishing failures after a few years of implementation.


    Gerardo M.

Indispensable training for everyone in today's business.

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
I wouldn't call it easy to implement, there are training materials to follow up on the different items, such as ad, and O365 integration. However, I was able to get support from customer support.
I like the training modules on current security issues and phishing security test campaigns.
What do you dislike about the product?
Need additional reports.
We need a periodic time to discuss the current status and use of the training platform at our company.
What problems is the product solving and how is that benefiting you?
Phishing awareness
Training our user communito on how to identify treat emails.


    Vikas S.

Cyber Training Hero

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
The videos are very helpful and easy to understand. It is one of the best training platforms I have ever trained on. The library feature added a lot of technical videos and that is helping me to protect from social enginering attacks.
What do you dislike about the product?
Technical games can be improved. More technical training on Kevin
mitnick.
What problems is the product solving and how is that benefiting you?
It is training my team to protect us from social engineering attacks, training us on password security, physical security, and a lot more. The phish alert button feature resolves our suspicious email reporting problem.


    Zachary B.

IT Security Training and Knowledge Verification

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
I love the library of videos, newsletters, and other training materials. There is enough variety and the team there keeps on the ball with trending issues, so I've always had something available to reinforce and remind good IT security practices with our team; something I like doing at least monthly.
What do you dislike about the product?
The communication side (KnowBe4 portal to end users) of things could use a little help, I ended up creating my own HTML email templates that I brought into the system and use for my notification templates, but the stock system is pretty barebones and a little phishy itself.
What problems is the product solving and how is that benefiting you?
Training and knowledge of current threats is key, corporate data and device security is everyone's assignment not just IT's. This set of tools better allows me to train, test, and encourage our users; it also shows me empirically the users that need the most help and further training and who currently pose the greatest risk.


    Tim P.

Know who clicks

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
Shows who clicks on bad stuff and reports it to you
What do you dislike about the product?
Fairly new so haven't found anything bad yet
What problems is the product solving and how is that benefiting you?
To keep people from clicking on bad information and causing problems with our system


    Bonita G.

KnowBe4 is a great resource to help educate users

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
I am not able to attach a screen shot showing the product in any of the required formats!

KnowBe4 is doing great with current and new features.
What do you dislike about the product?
It would help if there were more Canadian French translations. Also, it would be nice to show more red flags for the phishing test templates.
What problems is the product solving and how is that benefiting you?
KnowBe4 is helping our organization test users' knowledge of phishing strategies and how they can detect attempts and training on ways to work securely.


    Jeremy M.

Good but getting dated.

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
Its a helpful tool which allows for good end user training. We use it every month
What do you dislike about the product?
I feel like the structure is a bit cumbersome and getting dated.
What problems is the product solving and how is that benefiting you?
We needed a tool to conduct user awareness training


    Stacey M.

KnowBe4 is the best Security Awareness Training.

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
The classes are easy to understand and complete. They offer tools that can be used at work and at home. They keep users educated on upcoming phisihg attacks. It was really easy to setup and push out. The help desk is amazing and they assist you and all your needs.
What do you dislike about the product?
Once implimented it is diffuclt to get all users to complete the training.
What problems is the product solving and how is that benefiting you?
It is educating my users on malware, phising and all other types of scams.


    C S.

2024 KnowBe4 Review

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
The monthly testing platform is the best in my opinion!
What do you dislike about the product?
I feel that the setup could be a liitle easier.
What problems is the product solving and how is that benefiting you?
The security awareness training is key to my company. It allows me to intermittenly send out '"dummy" emails to help my employees gain the skills they need to determine what a phish and other security risks are correctly.