KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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We've received great support from everyone at KB4.
What do you like best about the product?
KB4 staff is proactive in calling my attention to new features and training material. They help me keep the experience fresh and interesting for our employees.
What do you dislike about the product?
Scheduling training is a little complicated. Since I usually do it in batches, I have to refresh my memory on the correct process when I start a new batch. Not a huge challenge, but the one thing I think could use some improvement.
What problems is the product solving and how is that benefiting you?
We have increased everyone's awareness of security and the importance of being vigilant. I receive positive feedback from senior management regarding the training material and the results.
Recommendations to others considering the product:
- Get management buy in as you are implementing any security programs.
- Take advantage of the experience offered by KB4 staff when implementing your program.
- Promote the program within your organization.
- Take advantage of the experience offered by KB4 staff when implementing your program.
- Promote the program within your organization.
Great Training!
What do you like best about the product?
Once you understand the interface, it is pretty easy to use.
What do you dislike about the product?
Once a training campaign opens, you can not make any changes.
What problems is the product solving and how is that benefiting you?
We are using KB4 to accomplish our annual required training, do Phishing tests, provide supplemental /non-required training as well a providing some "fun" training using their "Inside Man" series of short fun videos that provide learning in the form of a Netflix type of medium.
Excellent
What do you like best about the product?
The ease of use of the platform as a whole, from setup to ongoing administration it is simple and easy to use. The users love the training. The responsiveness of the account manager at initial setup was excellent, they were in contact to ensure we were getting full use of it and are still touching base a few times a year to update us on new content, additions/changes to the interface.
What do you dislike about the product?
I've not found anything that I've actively disliked so far and I'm nearly 3 years using it.
What problems is the product solving and how is that benefiting you?
We had issues with phishing and general security practices. Since implementation we've seen a drop in calls to the helpdesk for these issues, freeing us up to work on other areas.
Recommendations to others considering the product:
Get a trial and you wont look back. My users actively ask me when the next training is coming out. Its engaging my users and whether they realise it or not they are absorbing the information.
KnowBe4 has a great platform with a lot of great content to keep your users informed and trained
What do you like best about the product?
Easy to use platform, ample support from the KnowBe4 and many training options for my team. One of my favorite features is that you can schedule out trainings and phishing campaigns fairly quickly and be all set for months.
What do you dislike about the product?
Although the phishing button is a great tool, I don't really have anyway of analyzing these emails as they come in. KnowBe4 has a platform that will do this for us but our organization is not large enough to add the feature on to our subscription.
What problems is the product solving and how is that benefiting you?
The user is ultimately your firewall. If a bad email or text gets through to a device the user is the one that hast to be your firewall. Security awareness training has given me confident that my team is doing just this - being our last line of defense.
Stop Phishing Cold
What do you like best about the product?
The software is clean, intuitive and easy to use.
What do you dislike about the product?
In the 3 years, I've been a customer I have enjoyed everything about the software. I switched from a competitor so I knew what I wanted and after reviewing 3 other platforms I selected KnowBe4.
What problems is the product solving and how is that benefiting you?
Before I started phishing training and security awareness my company failed 2 out of 3 phishing attempts. Now after many campaigns and automated training sessions my company only fails less than 3 percent of advanced phishing tests.
KnowBe4 provide comprehensive security and privacy training.
What do you like best about the product?
Wide variety of general and specific tools for training our users.
What do you dislike about the product?
Some users don't like recurring phishing tests.
What problems is the product solving and how is that benefiting you?
We are seeking to provide comprehensive ongoing training in computer and web security. We also utilize their training to provide ongoing privacy training for our staff.
Recommendations to others considering the product:
KnowBe4 Security Awareness Training provides lot of options and flexibility around choice and scheduling of training.
Analytics are very good.
Analytics are very good.
Great product that has really assisted with our security training and testing
What do you like best about the product?
The training and user testing work seamlessly together. We have gone from over 30% click rate to mostly zero. In addition, you are provided with a dedicated account manager that helps you lay out a testing and training plan. The ability to set up training for an extended period of time using different topics is excellent. There is new content being added on a frequent basis and the different types of training appeal to a wide variety of personalities.
What do you dislike about the product?
Nothing really. They continuously add improvements.
What problems is the product solving and how is that benefiting you?
First, we have increased awareness of phishing and other scams in our user base. We have not had a malware or ransomware issue since we started training. This has saved locking out and restoring workstations, which although wasn't frequent, it was a pain.
Another big benefit is our liability insurance audit. The auditor's have been very impressed with the program and how it adds to our digital security.
Another big benefit is our liability insurance audit. The auditor's have been very impressed with the program and how it adds to our digital security.
We have beat phishing!
What do you like best about the product?
Our employees' infosec awareness is through the roof after two years of using KnowBe4.
What do you dislike about the product?
I wish we could link directly to a training without having employee login and navigate to the training. Specifically for the TV show style video trainings.
What problems is the product solving and how is that benefiting you?
KnowBe4 is solving our phishing problem. We went from 17% phish prone down to 2% in 18 months.
Recommendations to others considering the product:
The value you get with KnowBe4 is well worth the minimal cost.
Repeat customer
What do you like best about the product?
They have a massive amount of resources. Automation of Phish tests is very easy. Great customer service and support.
What do you dislike about the product?
Nothing comes to mind. They have met all my expectations thus far.
What problems is the product solving and how is that benefiting you?
We have successfully educated our end users and brought our Phish prone percentage has declined from over 30 % to less than the industry standard. Before we began training our staff we had 6 different instances of Ransomware from people clicking on things they shouldn't. Since then (KNOCK ON WOOD) we have not had one instance. Our average reporting rate on simulated Phishing test is over 60 percent.
Recommendations to others considering the product:
Do your homework and get a product that fits your culture.
Strengthen your human firewall with KnowBe4.
What do you like best about the product?
What I like best about this product is that it is easy to implement and has a vast amount of tools and knowledge to share with users.
What do you dislike about the product?
What I do not like about this product is that I think the cost could be less.
What problems is the product solving and how is that benefiting you?
By using this software we have gotten our users more aware of the dangers that threaten them and the company as a whole.
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