KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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KnowBe4 - Vicki Holzknecht
What do you like best about the product?
I like the interface, I spend the bulk of my time, on the Training, Users, and Reporting Tab. Some of my users enjoy collecting badges. It seems every time I log into the system I receive a refresh button so I'm glad the site is constantly being refreshed with updates. I like the notifications feature for our managers on a campaign. I thought about setting up security roles to allow the managers access to pull their own reports on their divisions, so security roles are very helpful in this aspect. Saves me time from having to pull the report... ;-) The ASAP feature has been helpful, I've used it as a guide during the implementation process and I like how it points to different articles setting things up within the system. I'm glad users are beginning to stop and think and it's thanks to the phishing test and training which I've only done 2 Baseline for our IT Department and for our non-it users and only 1 training campaign. More will be coming out in the Spring for our new hires. I'm a fan of the Scam of the Week and Security Hit and Tips Campaign. The dashboard gives me a birds-eye view of everything. I can't wait to see what our phish-prone % is when another phishing campaign is complete. That should be interesting. I believe our users find their end easy to navigate except after they complete the training they can never figure out how to get back to it to print their certificate. We definitely have customized KnowBe4 with our brand to ensure our users don't delete the messages especially when notifications get set out to our users notifying them of training or how many days they have completed the training. I'm glad the reporting is in CSV because I take out a couple of columns that I don't feel the managers need to see like the Groups I've created.
What do you dislike about the product?
I wish there was a way you can merge 2 campaigns into one. I had it originally set up for users who completed the SAPA would automatically receive the training materials. Those who did not end up with a new training campaign with the same material setup for them. I may be the only user faced with this particular situation but a merge feature would be nice especially if it's the same training material in both campaigns. It would be helpful if once a campaign has started and you need to edit and add a particular group to that campaign that would be an option as oppose to merging. When I contacted support I wasn't keen on having to create a separate login to view images that support was sending me. That I found annoying. :-). Even though I'm a proponent of Security Roles, I didn't see why under the General Tab the role requires at least Read access under Account Settings. I want to use 2nd Chance so badly but the killer for us was our users had to be using Internet Explorer 11. Most of our users are Chrome or Firefox. SAPA I had some feedback from some of the questions, I know KnowBe4 polls a select group of people for these questions but a feedback box from our users would have been appreciated. As an administrator of the accounts that are within the system, there are based on our Groups in Active Directory and are pulled through the AD Sync. I wish there was a way to download a provisioning report when a batch of users has been added, removed. I know we can go into the provisioning tab and look at groups, users, memberships, but a report would be so nice. I'm sure KnowBe4 is just not for the education industry but as an educational institute we do have users who are Spring Employees and Fall Employees I have found a way to manage by using Smart Criteria I just feel it will get out of hand if Im not to careful.
What problems is the product solving and how is that benefiting you?
Part of my newly created position was to develop Security Awareness Training for our users. I was dreading the training creation because I knew it would take a lot of time for me to develop the material myself. So KnowBe4 ticked that box for us. Users have been giving me feedback on some of the training materials on what they liked and didn't like. The majority of them enjoy Kevin Mitnick's video's that I have added from the Modstore. Our users are taking cybersecurity awareness training pretty seriously, and I'm thankful for that. A user came up and told me recently that I'm teaching them well because now they stop and think before clicking, also their phone was stolen so they knew exactly what to do because of the training. Feedback is essential.
Recommendations to others considering the product:
KnowBe4 is a relatively easy platform to use. I reviewed InfoSecIQ and I wasn't really impressed with their platform. Our only hiccup was during the SSO portion because we use QuickLaunch SSO and some of the verbiages on the instructions didn't match our SSO portal. Eventually, we got there. I'm a fan of the security roles feature because it allows me to practice the principle of least privilege. I have coordinator groups setup and those responsible for GLBA, FERPA, and other compliance areas are responsible for their own team and training material making sure their team gets the required training. The diamond platform includes several compliance modules: FERC/NERC/FERPA, FFIEC, GLBA, HIPAA, PCI-DSS, and Sarbanes-Oxley. I plan on utilizing some more of these compliance modules for our end users. Another cool feature is the Phish Alert Button (PAB). I have most of my users reporting "suspicious" emails to me using that feature, however, our Firefox users are not allowed to participate as it's for Outlook, Outlook Web Access, Office 365, GSuite (Chrome Extension), and the Outlook Mobile App (for iOS and Android).
Good Tool for Training and Testing
What do you like best about the product?
Lots of training modules to select from.
What do you dislike about the product?
Have had, and continue to have, false positives with phishing test which skewed results.
What problems is the product solving and how is that benefiting you?
Employees have been learning more and more about cyber threats.
KnowBe4 Security Awareness Training - one of the best out there!
What do you like best about the product?
Simple to use, huge content library, many topics, great analytics for tailoring and grouping training.
What do you dislike about the product?
Portal is starting to become too complex for simple navigation.
What problems is the product solving and how is that benefiting you?
Risk of data breach, ransomware, human firewall improvements. Huge reduction in phish prone percentage, cultural change taking security seriously and part of our every day lives.
Recommendations to others considering the product:
Everything you need for security awareness training, phishing tests, cultural change within your organization towards security and more.
Best Security Awareness Training Out There!
What do you like best about the product?
Customer service, variety of training modules available, assessments and culture surveys, etc.
What do you dislike about the product?
There is nothing to dislike about KnowBe4
What problems is the product solving and how is that benefiting you?
I was able to develop a security awareness training and testing policy in our organization. We are building human firewalls and teaching them to think before they click. Users reach out to us on suspicious emails or use the phish tool to report them. We are not only teaching them how to spot a phish, we also reinforce physical security and cyber hygiene. Although, you can never be too confident our users are more cautious with the emails and phone calls they receive.
Recommendations to others considering the product:
KnowBe4 has an excellent security awareness training platform. They will help you assess the cyber culture in your organization, determine a baseline and find deficiencies, provide policy and other communication templates to help get your policy off the ground and work with you every step of the way to ensure you are sending out good, quality training campaigns focused on your weaknesses. They offer many free tools to help with your assessments. They recommend different types of training campaigns that have worked well in other organizations. Games, video series and training with tests are made available to us. We even send out the monthly newsletters and tip of the day emails to keep our users informed of the latest threats. Can't forget about the fact we can phish test our users as often as we like. These simulated phishing emails are composed very well and help us reinforce the training we have had.
Great for average computer user.
What do you like best about the product?
KnowBe4's experience in security training shows through in the trainings, and connects to the users in a way few other trainings I've used can.
What do you dislike about the product?
The reports that can be run to check on user engagement with the program are limited.
What problems is the product solving and how is that benefiting you?
We have already seen multiple instances where phishing e-mails were thwarted that would have been a big problem without the training (from the mouth of the actual user after questioning the e-mail).
Great security training tool
What do you like best about the product?
Monthly check-ins with our assigned account rep that recommends training for the next period of time. She is very helpful and provides good insights as to what new content has been created that is informative and entertaining.
What do you dislike about the product?
Phish Alert Button is only for identifying phishing emails in Outlook. Staff have to be told not to use the "Report Message" button for reporting phishing. This causes confusion in the staff. It would be nice if they could incorporate the flagging of spam/not spam into the Phish Alert Button so that we could remove the "Report Message" button from Outlook.
What problems is the product solving and how is that benefiting you?
Clicking on bad links is what we are trying to remediate. By phish testing our staff every month, they have become more cautious when clicking links. We can also tell who click on bad links so they can be given more training.
Recommendations to others considering the product:
I am very thankful that we have a plan with a dedicated account rep and we meet every month. It's one thing to have a tool, it's another to actually use it. Having a rep has made it so that we are constantly taking full advantage of our license.
Excellent and professional advice on security and protecting our company's sensitive data.
What do you like best about the product?
The content is very relevant to our company and engaging. We have received great reviews from our staff on the training - especially "The Inside Man" which we feel has been very well done. Also, my support contact, Mark Muncy is fantastic. He is fantastic at helping me sort through the huge library of videos, trainings, etc.
What do you dislike about the product?
It's not easy to find a downside to cyber security and KnowBe4. If I had to name one thing it would be just the amount of information that is out there can be a bit overwhelming. Our company is very small and it sometimes feels like we can get a bit lost with the sheer size of the training library. Thankfully, my contact Mark Muncy is very helpful and knowledgeable about what videos and training material is the best fit for our organization.
What problems is the product solving and how is that benefiting you?
We are addressing the biggest risk which is the user / our employees. With the help of KnowBe4, our employees are becoming quite savvy on cyber threats and I believe this will make a huge impact on future risk. In particular, clicking on emails and links within emails has been our biggest risk in the past. Because of this training, all of us think twice before clicking anything. We think first, and doubt everything. Also, because of this training, we have put into place other protocols with regard to banking procedures. We are excited to continue to learn and protect our company.
Recommendations to others considering the product:
The advice I would give any company is that investing in a company like KnowBe4 is a win/win. There is no greater risk than not understanding the damage that a cyber attack can do on your company. Also, there is no greater risk than not understanding that a company's own employees can create a big problem unless they are educated. I would tell any company to take advantage of the videos and the training that is available.
Great security awareness product
What do you like best about the product?
I like best all the phishing templates available. There are some from KnowBe4 and from the user community. I'm able to automate monthly campaigns using whatever is a current trend. For example, when covid first hit one of the phishing templates was covid related but it was all automated.
What do you dislike about the product?
The account manager / customer advocate assigned to you can be a little pushy at the start. Their performance must be tied to making sure your setup and using the product. This pushing can be good so you get value from the product as soon as possible, but it was a little much.
What problems is the product solving and how is that benefiting you?
Our auditors like that we do security awareness training, but more importantly our users are regularly trained on phishing concepts in a controlled environment. There is no harm clicking on the training phishing links!
Great tools and partner
What do you like best about the product?
KnowBe4 dedicated success manager assigned to coach you through best practices. They help brainstorm ideas and really understand the tools.
What do you dislike about the product?
Some of the courses don’t perfectly align with our process. We have to be careful to pre-screen content to be sure it fits us.
What problems is the product solving and how is that benefiting you?
Our users were very naive regarding phishing emails. This training and ongoing testing process has significantly raised awareness and improved our testing scores. It’s working!!
Great Results - Computer users are no longer clueless
What do you like best about the product?
Even the Know-it-Alls have learned and are helping others in the organization to recognize Phishing emails
What do you dislike about the product?
There is nothing that I dislike about implementing KnowBe4 into our organization
What problems is the product solving and how is that benefiting you?
People are now asking about links and scams before clicking
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