KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Best training on the market coupled with outstanding support and start up training.
What do you like best about the product?
So many features we like. The Phish Alert button in Outlook, ability to query our Office 365 user mailboxes to remove Phish email. Love the engaging training library with lots of positive feedback from our users. They like some of the funny characters in videos while learning. Another excellent feature is ability to send fake phishing emails that are harmless but test what users have learned. This way you can concentrate learning to users that need additional training.
What do you dislike about the product?
I can't think of one thing I dislike about KnowBe4's security training.
What problems is the product solving and how is that benefiting you?
It was always a pain to keep up with new hires and brining them up to speed. This makes this so much easier by assigning new hires to initial onboarding training. I now know which users need additional training based on their testing results. Biggest resolution is knowing who need additional training and where vulnerabilities exist. Without KnowBe4 training you don't really know your users ability to spot malicious email.
Recommendations to others considering the product:
There is none better in my opinion. They cover all the bases for end users training and keep updated security testing related to recent events and attacks.
End user review
What do you like best about the product?
I really like the automation of the tool. It is nice to be able to be completely hands off. Also, the support is great! They are always able to help and usually will offer to make changes or improvements for you.
What do you dislike about the product?
Trying to enforce end users who have fallen for campaigns to do the training. This is not a KnowBe4 issue though.
What problems is the product solving and how is that benefiting you?
We are just trying to give our end users the best chance at identifying phishing emails before they fall for one that will cost the company tons of money!
Recommendations to others considering the product:
Very easy to implement and administer
Good CyberSecurity awareness partner
What do you like best about the product?
The linkage between phishing tests and training is very useful to resolving the "humans are the biggest risk" factor.
What do you dislike about the product?
Would like to have more best practices information on utilization of the complete package.
What problems is the product solving and how is that benefiting you?
Not only helps with end user awareness and training, but also provides a good way to document that for audits & exams.
Recommendations to others considering the product:
Certainly makes meeting compliance goals for security training much easier.
Comprehensive Security Training
What do you like best about the product?
I really enjoyed how my service rep helped my set up our trainings and Phishing tests and then checked in with me on the results and guided me on how to improve. The dashboard is a great resource for ensuring that all employees are participating and for documenting their results so that they can improve. They also have a great variety of training modules. Instead of just a library of boring videos, there are games and interactive puzzles. They update their library every year so your users are not just doing the same modules over and over again. They also have trainings in multiple languages which is great for international companies.
What do you dislike about the product?
There isn't much to dislike. Everything was easy to set up and the cost was reasonable. My only critique is that during the phishing test, knowbe4 used very old websites to 'trick' our users. The sites chosen were so out of date that users easily figured out that the emails were not legitimate without much effort.
What problems is the product solving and how is that benefiting you?
Our users hated HIPAA training. They said it was boring and covered what they already knew. KnowBe4 provided enjoyable, in-depth training. The phishing tests were a great way to remind our users to be vigilant online, especially as we work from home during covid.
Recommendations to others considering the product:
I would definitely recommend working with KnowBe4. They assist you from start to finish, the set up is easy, and the benefits to your staff are immeasurable. Security issues can be incredibly expensive so it is incredibly important to train your employees before incidents occur rather than after. The cost is totally reasonable especially considering how extensive their library is. I love the gamification of the security information. It ensures users are enthusiastically participating in your trainings. We follow HIPAA and their HIPAA trainings are great.
A Highly Featured Service with Flexibility
What do you like best about the product?
I really like the detailed tracking. The tracking allows our organization to see progress, find individuals who need more training and ensure compliance with training policy. I appreciated the flexibility in training programs and the extensive library of materials.
What do you dislike about the product?
All of the materials are not suitable for all members of the organization so you need to familiarize yourself with the courses, games and videos so that personnel with a lot of existing knowledge are challenged.
What problems is the product solving and how is that benefiting you?
We are enhancing our first line of security while meeting compliance and audit requirements.
Affordable security awareness training. Easy to use.
What do you like best about the product?
Easy sales process. On-boarding time was quick. Pricing was easy to understand. Employees got training completed quickly. Single sign-on was easy to setup.
What do you dislike about the product?
Phishing tests were a bit too obvious for most. Content selection/management is a bit confusing and requires regular review of content options.
Some content is a bit cheesy or too basic for us, but others might like it more.
Some content is a bit cheesy or too basic for us, but others might like it more.
What problems is the product solving and how is that benefiting you?
We needed to get security awareness training to all employees on a regular basis with easy enrollment, single sign-on, reminders and completion notifications.
Recommendations to others considering the product:
If you think it's a fit, it probably is. If you just want awareness training and compliance management in an affordable, easy-to-use package, it's an easy choice. For our small business (<50 employees) , it was perfect.
Comprehensive security awareness training and testing platform
What do you like best about the product?
There's a wide variety of content and it is very easy to deploy to all end users with the active directory integration. The SSO is also great so users do not need to remember a separate password to login to this system. The admin dashboards provide quick access to see the status on all training and phish test statistics as well as the company's virtual risk score.
What do you dislike about the product?
The system lacks flexibility in giving options to pause training notifications when an employee is on an extended leave. We would still want the employee enrolled and to complete their training upon their return, but we would like the ability to pause notifications for a specified period of time so their inbox is not filling up with these emails, as well as their manager.
What problems is the product solving and how is that benefiting you?
We have definitely seen a reduction in our phish test failures in conjunction with our regular security awareness training campaigns. We have received plenty of positive feedback from the end users, many of which say they have learned a lot of things they never even thought of when it comes to being a human firewall.
Very helpful and effective training, with loads of additional tools for improving security awareness
What do you like best about the product?
The content has been very helpful and informative for my users. Most claim to have learned quite a bit, and talk about what they discover from the modules. I also appreciate the variety of tools available to the administrator(s) that help make it easy to grab useful data in easy to present formats such as graphics, graphs, and charts to decision-makers and other parties of import. The additional ability to take all of that data, and cross-reference to historical data to show/track progress has enabled me to justify renewing our subscription with KnowBe4 as well.
What do you dislike about the product?
The organization of the administrative console is a little tedious to manage and navigate, but even still is very workable.
What problems is the product solving and how is that benefiting you?
User awareness of the constant risks and threats posed especially by communication and social engineering was almost completely lacking outside of the C-suite at our organization, prior to our starting to work with KnowBe4. Both in general, and even among the leadership team, awareness has increased significantly, and user wariness of potentially malicious content and activities has very visibly increased over the past few years since we began to work with KnowBe4.
Recommendations to others considering the product:
When looking for user training, I strongly suggest focusing the pitch as it were on the practicality of the content for the cost of getting it. I know as a non-profit, my organization can hardly imagine not achieving a great ROI, but compared to the costs of dedicated security appliances or software suites, it is a much lower cost for a much greater benefit to ROI with KnowBe4. Even still, having compared a number of other products some years back before we opted to work with KnowBe4, their content and the people they have giving their expert input to develop it are second to none in my opinion.
The administrative console also provides a lot of useful information in practical formatting both for viewing and presentation to executives and other decision-making parties (things like graphical representations of the data like charts and graphs that can you can screen-shot, print, or snip and drop into slideshows or such, making it much easier to provide useful info in a laymen-accessible format to leadership. The ability to track changes in user behavior based upon their handling or treatment of simulated phishing emails and such has proven very useful to me, as well as all of the info and tools I mentioned helping to justify continued expenditure towards addressing the human-element of security that I know some security teams or officers can at times struggle to get other leadership to sign off on.
The administrative console also provides a lot of useful information in practical formatting both for viewing and presentation to executives and other decision-making parties (things like graphical representations of the data like charts and graphs that can you can screen-shot, print, or snip and drop into slideshows or such, making it much easier to provide useful info in a laymen-accessible format to leadership. The ability to track changes in user behavior based upon their handling or treatment of simulated phishing emails and such has proven very useful to me, as well as all of the info and tools I mentioned helping to justify continued expenditure towards addressing the human-element of security that I know some security teams or officers can at times struggle to get other leadership to sign off on.
KnowBe4 Review
What do you like best about the product?
KnowBe4 offers hundreds of security awareness training modules that are within many different disciplines. The KnowBe4 security awareness training campaigns and Phish test campaigns are easy to configure.
What do you dislike about the product?
I wish to see KnowBe4 offer certifications in information security.
What problems is the product solving and how is that benefiting you?
We are not having any issues with the KnowBe4 service. Benefits that we have realized are the many areas of information security that KnowBe4 offers training modules. The KnowBe4 phishing campaigns provide excellent feedback on employees actions when receiving phish emails.
KnowBe4 is a game changer for educating folks on phishing/security
What do you like best about the product?
KnowBe4 is great. Great customer service, great reps, always new content
What do you dislike about the product?
I honestly can't think of anything that I dislike
What problems is the product solving and how is that benefiting you?
clicky-clickersons....everyone just used to click on anything. Now with KB4 training, they are much more careful
Recommendations to others considering the product:
Know what you are getting into. We chose a level that they don't set anything up for you. I had to teach myself how to set it up (reached out to Support when needed) and now I receive an email the other day that says the way I set it up doesn't mean their "standards"...i didn't even know there was such a thing.
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