KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Solid security awareness platform
What do you like best about the product?
KnowBe4 is continually updating its offerings and courses and how to deliver them.
What do you dislike about the product?
Many of the modules assume that your organization is a for-profit in the corporate world. I would like more learnign mdules and phishing tests that are relevant to non-profits.
What problems is the product solving and how is that benefiting you?
Getting our employees to take security seriously. Users ask more questions about suspicious emails.
Engaging for raising caution and awareness
What do you like best about the product?
It communicates powerfully to end users that they should be aware about the threats that exist for trying to infiltrate companies and possible tactics used.
What do you dislike about the product?
Some users have said that sometimes they'd appreciate more facts and educational information presented during The Inside Man series.
What problems is the product solving and how is that benefiting you?
Even with technology and automated processes, people will always remain a part of businesses and as a result KnowBe4 provides training for end users to make themselves aware of attacks that people may try leveraging against them.
Excellent product for phishing simulations
What do you like best about the product?
The use of real phishing emails as templates to send out to your user base allows you to inform and educate staff on the latest trends. The ability to send emails to individuals or highly vulnerable groups is another great feature that helps drive home the message about what users should be looking for.
What do you dislike about the product?
Recently, there has been more of an emphasis on templates in languages other than English. While I understand their desire to expand into more markets, I would like to see more effort put into adding additional templates in English. Also, I cannot filter templates, so I only see one language. Lastly, no domains have been added to the list or URLs used in the phishing emails. Advanced users spot the existing domains right away, spoiling the surprise element.
What problems is the product solving and how is that benefiting you?
KnowBe4 is used for phishing awareness training. Customizing the phishing tests has allowed me to gain insights into what users are clicking on and create education campaigns to reduce that behavior. It also allows me to report on how our organization is performing versus similar size companies in our industry.
KnowBe4 provides the tools and training we need to meet our Security Training initiative.
What do you like best about the product?
The training module selections and customer Service Reps' assistance with setting up training campaigns.
What do you dislike about the product?
We had some issues with the date/time formatting. The initial setup used the 24hr time format; later, a different admin changed it to the 12 hr format. The change did not propagate to all users, and a templated email for training ended up confusing users...half of them received the mm/dd/yyyy format, and the other half received the dd/mm/yyyy format. It would be helpful to have the option to set changes like this across the board.
What problems is the product solving and how is that benefiting you?
It provides the solution for our Company-wide security initiative regarding training users and automating the reporting, tracking, and clearing of phishing email messages.
Great experience so far
What do you like best about the product?
The ability to train the organization's employees without having to go through difficult use. The employees find the training valuable and helpful. They are able to provide feedback on what they liked and didn't like. I also really enjoy the fact that we can set up different phishing campaigns. It allows for the different difficulties of phishing, so if your easier is pretty versed in phishing, you can make it harder for them to figure out. You can also change the landing pages of phishing campaigns. You can tell the user that they clicked a phishing email or just act as if the page lost connection to the web and will give an error.
What do you dislike about the product?
There is a limitation in new training or the variety of training that we can use. For example, for cybersecurity, there are only about 4 different modules and I would like to see more. We do our training triannually and currently, we are making our employees do the same training every time. I would like to be able to have the users do different training every time. This would allow different information to be shown to our employees without having to create different training modules for each one.
What problems is the product solving and how is that benefiting you?
The knowledge that they hold as a whole. They are learning to become human firewalls. There wasn't a security culture here prior, and now we are developing one with the help of knowbe4.
Security Training made easy.
What do you like best about the product?
The ability to quickly build training campaigns that are automated. If you build it out properly, you can leave it and go. Especially with the integration to AD, New Hire training is now super simple.
What do you dislike about the product?
They took away text message phishing campaigns. Also, there isn't much to dislike, but it would be great to make training a little more customizable.
What problems is the product solving and how is that benefiting you?
Standing up security awareness training, especially with phishing campaigns, is a tremendous help in reducing end-user risk. Allows us to track which end users need more assistance with phishing campaigns.
Training staff is vital part of any organizations Cyber-Security Awareness campaign.
What do you like best about the product?
I like the ability to do custom branding of the KnowBe4 training. We have recently started a remedial clicker training for those who fail their phish test. I like that phish testing can lead to further training for those who need it.
What do you dislike about the product?
Some of the training does not fit well with my organization, but with the wealth of training, there are good options for my staff. Remembering the steps to set up the branding can be challenging since I do not do it often.
What problems is the product solving and how is that benefiting you?
The training has put my staff on guard for phishing and scam emails. It has induced paranoia about incoming emails, but we have fewer calls because of colleagues falling for email scams.
KnowBe4 Training Rocks!
What do you like best about the product?
Content availability and ease of administration. The reporting is excellent and easy to create and read.
What do you dislike about the product?
The biggest complaint we have as an organization is that there tends to be too much content, and some need a bit of refreshing. Tech is changing, and it's tough to stay relevant.
What problems is the product solving and how is that benefiting you?
Having a centralized place to grab and publish makes my job as the Information Security Manager that much easier. I can focus on additional tasks knowing my end users are getting appropriate training and awareness.
Knowbe4 is an essential tool for our Security Awareness Program
What do you like best about the product?
Knowbe4 makes management of our cyber security awareness program simple and straightforward as we can set up both our phishing campaigns and training campaigns from one easy to use console.
What do you dislike about the product?
Because knowbe4 has so much training available within the console it can be difficult at times to locate the training you want once you have added it to your library.
What problems is the product solving and how is that benefiting you?
Knowbe4 is helping us to mature our cyber security awareness program by assisting with locating quality trainings that meet our operational goals and also allows us to obtain useful reporting for our compliance.
Have been very happy with KnowBe4
What do you like best about the product?
Ability to track and organize training and compliance much more efficiently than be fore we had KnowBe4
What do you dislike about the product?
Always prefer a lower cost. Have bee happy with the product and support
What problems is the product solving and how is that benefiting you?
Initially improved our cyber security training and employee education. Identified high-risk employees and targeted additional training. We then added it to our HR department to organize and manage our employee HR compliance and annual training.
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