Automated failover has ensured continuous patient services and improved disaster recovery
What is our primary use case?
We primarily use
InfoScale for redundancy, specifically high availability for critical patient servers running on the cloud.
A specific example of how we use InfoScale with our patient servers is that it automatically detects failures and switches over the network, applying the nearest load balancer, so only the secondary system gets up.
Failover for our main use case occurs automatically, and failover takes place to the next server.
We have deployed InfoScale on-premises.
We have used AWS in conjunction with InfoScale.
What is most valuable?
The best features InfoScale offers include intelligent failover and fallback, along with advanced storage virtualization, which really stand out to me.
Intelligent failover helps my team in day-to-day operations by combining multiple disks into a logical volume and abstracting physical storage from applications. Storage virtualization makes a significant difference for us.
InfoScale has positively impacted our organization by making our services available to customers at all times. We also have detailed disaster recovery in place, ensuring we are compliant as well.
I have noticed a reduction in downtime and an improvement in compliance. We are recently compliant to SOC 2 Type 2, where our company is compliant based on this. Using this, we automate processes instead of doing manual documentation, which gives us a complete picture of disaster recovery and response time.
InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack ensures that if one system is encrypted, we can fail over to another clean system automatically, preserving data integrity and consistency against malicious activity.
My experience with InfoScale's application-aware failover feature is the best. Over the last two years, we did not experience any application failover or receive alerts due to the immediate switchover mechanism in active-active mode that ensures no downtime, helping us significantly with confidence and trust in our organization.
InfoScale's autonomous operational resilience helps significantly reduce system downtime. There has been no downtime for the last two years due to failover, with all disaster recovery processes documented and functioning as expected without any interruptions when switching back to the primary system.
What needs improvement?
The main feature I wish to add about InfoScale is disaster recovery capabilities.
For improvement, I suggest cost and simple licensing changes so more companies can use InfoScale.
I chose that consideration due to the complex setup and configuration. For cloud usage, it should have deeper insight, as it is mostly effective on-premise. However, if it could integrate more natively with ecosystems like AWS and Azure, it would be better.
We are not using InfoScale for layering dependencies across web, app, and data tiers.
For how long have I used the solution?
I have been working in my current field for about three and a half years.
What do I think about the stability of the solution?
InfoScale is stable.
What do I think about the scalability of the solution?
InfoScale's scalability is good overall.
How are customer service and support?
The customer support is good. We have not faced many issues with customer support.
Which solution did I use previously and why did I switch?
This is the first solution I have used.
How was the initial setup?
My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it.
What about the implementation team?
We purchased InfoScale from the vendor and not through the
AWS Marketplace.
What was our ROI?
We have seen a return on investment. We can consider the reduction in reliance on the L1 support team, who generally check analytics of server metrics manually, as a benefit. InfoScale provides automatic remediation steps, saving money and yielding a positive return.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it.
Which other solutions did I evaluate?
I evaluated other options before choosing InfoScale.
What other advice do I have?
My advice for others looking into using InfoScale is to focus on automated redundancy and high availability. I would rate this review as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)