Procore
ProcoreReviews from AWS customer
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I have used Procore for all my Project Management duties for the last year.
What do you like best about the product?
The organizational tools are invaluable. Procore allows you to track and manage endless amounts of information in one easy-to-navigate page.
The system we were using prior required no fewer than 45 individual clicks to create and catalog a single RFI. Procore has reduced that to 10-12 or fewer! The time savings in this regard is invaluable.
The system we were using prior required no fewer than 45 individual clicks to create and catalog a single RFI. Procore has reduced that to 10-12 or fewer! The time savings in this regard is invaluable.
What do you dislike about the product?
The emails sent through Procore are some of the ugliest and hardest-to-read emails I have ever seen in a professional capacity. We must coerce many of our subcontractors into reading them. The generated emails in Procore do not have any sensible flow, and the reader must visually mine the body of the email to find the relevant information. There is room for improvement in the current system, but a complete artistic and organizational overhaul may be more appropriate. The Procore email system is very off-brand when compared to the streamlined and tidy interface that is the web app.
What problems is the product solving and how is that benefiting you?
I use Procore daily to solve my organizational needs. The ability to quickly reference any job-related document and track communication surrounding that document has made it easier and quicker to answer questions, process change orders, and distribute submittals and other such items.
Procore is easily accessible and user friendly.
What do you like best about the product?
I like how all items can be captured on one platform. This makes tracking and managing your projects easy.
What do you dislike about the product?
Marking up drawings could be a little more user-friendly.
What problems is the product solving and how is that benefiting you?
Capturing project data and tracking progress.
Working with Procore has helped streamline the flow from the field to the office.
What do you like best about the product?
I like the fact our subcontractors can invoice in Procore without being able to modify contract amounts or change prior billing amounts.
What do you dislike about the product?
The system seems to run significantly slower when multiple users from our company are logged in, ie during billing.
What problems is the product solving and how is that benefiting you?
Budget forecasting has been a problem in the past, and with Procore, we can do updates and make budget reallocations quickly and clearly to our upper management for monthly review.
Get New-Hires Up to Speed Quickly
What do you like best about the product?
By having everything in one place, Procore has shortened the learning curve as a new hire, making it possible to wrap my arms around my companies processes in a very short amount of time.
What do you dislike about the product?
While it has nearly everything a general contractor needs to do their job, each tool is slightly different in its execution, appearance, and user interface. More standardization would be helpful.
What problems is the product solving and how is that benefiting you?
Keeping track of every document, including contract documents, emails, photos, etc., ultimately makes staying on top of costs a relatively painless process. Because of this, losses have been minimized, and jobs have become more profitable.
Comprehensive Project Management Platform, but Not Without Issues
What do you like best about the product?
1. The change management and associated financial management features have been a game-changer. The ability to execute PCOs and COs with DocuSign and keep all documentation and financial data in one program helps keep projects organized and ensures that financial reports are always up to date with the latest costs.
2. The submittal tool is another excellent feature and allows the entire submittal process, including comments and revisions, to take place in Procore (using Bluebeam addon).
3. Custom reports tool allows you to all sorts of data out of Procore for reporting and analytics outside of Procore.
2. The submittal tool is another excellent feature and allows the entire submittal process, including comments and revisions, to take place in Procore (using Bluebeam addon).
3. Custom reports tool allows you to all sorts of data out of Procore for reporting and analytics outside of Procore.
What do you dislike about the product?
1. Procore is a little behind in adapting its platform for larger organizations. There are a number of features and quirks that are probably fine for small businesses but don't work for larger companies with many active projects. For example, there's no way to track subcontractor COIs or P&P Bonds at the project level, only at the company level.
2. Getting issues resolved through tech support can take weeks or even months. I currently have a support ticket that has been open for 3 months. They also make it difficult to get back in touch with the same rep as you're only given a generic support email which is also the email address they contact you through. I've had to abandon some of the most useful tools in Procore due to technical issues.
2. Getting issues resolved through tech support can take weeks or even months. I currently have a support ticket that has been open for 3 months. They also make it difficult to get back in touch with the same rep as you're only given a generic support email which is also the email address they contact you through. I've had to abandon some of the most useful tools in Procore due to technical issues.
What problems is the product solving and how is that benefiting you?
Improved change management tracking, financial management, and submittal management. In the past, these were all tracked using a series of spreadsheets. Having them all in one program has helped greatly.
Recommendations to others considering the product:
Take plenty of time setting up your project correctly from the start and test a few scenarios to make sure it's going to work ask planned once the project is active.
Excellent Customer Support and Efficiency of Processes
What do you like best about the product?
Procore's customer service support is excellent. Here are some outstanding things that Procore does:
*The ability to chat with them right when you need assistance is excellent.
* Their ability to remote into your computer to assist you in remedying your issue.
* They provide links to articles that you can review.
* The customer service staff sends transcripts of their interaction with you. This gives me the ability to access their insight at a later time.
*The ability to customize our settings to eliminate overwhelming emails to our Client, Architect and subcontractors.
*The ability to chat with them right when you need assistance is excellent.
* Their ability to remote into your computer to assist you in remedying your issue.
* They provide links to articles that you can review.
* The customer service staff sends transcripts of their interaction with you. This gives me the ability to access their insight at a later time.
*The ability to customize our settings to eliminate overwhelming emails to our Client, Architect and subcontractors.
What do you dislike about the product?
I don't dislike anything about the service. I want to be able to customize some of their reports to reflect how our company would like to view them.
What problems is the product solving and how is that benefiting you?
Procore has made the submittal, transmittal, and RFI process more efficient and less time-consuming. It allows me to become more productive and increased my performance.
Procore Review A++
What do you like best about the product?
Customer Service, user interface is super intuitive, all-encompassing construction platform
What do you dislike about the product?
Pricing can be prohibitive for smaller GC's, schedule platform could use some work, PDF markups could be better
What problems is the product solving and how is that benefiting you?
Great drawing module, easily reads and hyperlinks details, specifications, etc. RFI's, Submittals and meeting minutes are easy to use and clearly organized
Recommendations to others considering the product:
Get it
Good Project Management Software - Training Could Improve
What do you like best about the product?
The upside of using Procore is the communication aspect. Everything you need and all communication in one place.
What do you dislike about the product?
The training should walk you through adding a project.
Areas of improvement: connecting one project on multiple accounts.
Areas of improvement: connecting one project on multiple accounts.
What problems is the product solving and how is that benefiting you?
We are working towards creating a better communication environment, organization of our projects and less manual entry. We have not seen any benefits as of yet as we are still in the implementation stage.
Procore
What do you like best about the product?
Procore has provided a single point of access for all documentation has kept our trades, consultants, site and office staff up-to-date with project documentation with the web and phone apps
What do you dislike about the product?
Trade adoption has been difficult at times as there is a learning curve involved in using the application and all of the associated tools. Some of the tools can be cumbersome and time-consuming to utilize (eg. punch list)
What problems is the product solving and how is that benefiting you?
Efficient and consistent document control has been the main problem that we have used Procore to solve. Having all documents in one place and having the ability to provide permissions as required to different users has helped us ensure that there is no confusion with current documentation revisions.
Makes my job as a superintendent a lot easier.
What do you like best about the product?
The ability to access the drawings, submittals and other documents on your phone or IPad is a big help.
What do you dislike about the product?
Since I started using Procore a few years ago, all of the issues I had have been resolved with updates.
What problems is the product solving and how is that benefiting you?
The fact that I don't have to go back to the trailer every time I need to look at the plans or submittals is a huge help.
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