SailPoint Identity Security

What do you like best about the product?

I like how it creates transparency and consolidates employee profiles, while also enabling automation for onboarding and offboarding. Overall, it makes our lives easier by streamlining processes, enabling automation, and reducing manual work. The support team is great as well—they usually respond quickly and provide solutions in a short time.

What do you dislike about the product?

Nothing major at the moment, but the reporting tools within ISC aren’t very user-friendly, which makes it difficult to pull statistical data.

What problems is the product solving and how is that benefiting you?

It handles the onboarding and offboarding process in our company, which reduces manual work and frees our employees to focus on more important tasks. It also sets standards across the organization, enabling users to self-service requests through an automated workflow. The system’s performance is good as well, and so far we haven’t experienced any, or very little, downtime.

What do you like best about the product?

SailPoint stands out for its strong identity governance capabilities, helping manage user access through automated provisioning, access certifications, and policy enforcement. It’s highly flexible and customizable, which makes it a good fit for complex enterprise environments. The platform also delivers clear visibility into who has access to what, and it supports compliance by maintaining detailed audit trails.

What do you dislike about the product?

Customizations such as rules and workflows can be challenging to debug and manage, especially in larger environments. The user interface also feels less intuitive than many newer tools, which can make day-to-day use harder for both end users and administrators. On top of that, upgrades and integrations tend to be resource-intensive and usually require careful planning and thorough testing to avoid issues.

What problems is the product solving and how is that benefiting you?

SailPoint addresses the challenge of managing user access across multiple systems by automating provisioning, deprovisioning, and access reviews. This reduces manual effort and helps minimize errors, which in turn improves overall efficiency.

What do you like best about the product?

The user friendly interface and the capabilities of it all to suit our business needs and requirements.

What do you dislike about the product?

Sometimes it can be hard to find what is needed but most of the time it’s down to user training and knowing how it all works

What problems is the product solving and how is that benefiting you?

I am pretty much new to the role and using Sailpoint at the moment I am enjoying the automation side of things as well as the access management and being able to configure user access based on Criteria.

What do you like best about the product?

SailPoint provides users with robust identity governance measures, which helps in lifecycle management, access reviews and certifications
The program accommodates significant automation, and this includes role changes, onboarding and even off boarding, and this reduces manual provisioning
Companies with millions of users finds SailPoint very helpful and this facilitates the handling of complex queries and tasks
The software coordination with multiple applications makes it more enterprising
The insights for risks and security scores are AI driven and very accurate

What do you dislike about the product?

SailPoint has an implementation that is complex and it can take multiple months
The costs escalates, making it more expensive than expected

What problems is the product solving and how is that benefiting you?

SailPoint is helpful in managing security risks, and all the access sprawl and this eliminates any outdated access
The app eliminates manual identification and this is replaced with proper automation
The software allows satisfying audit and compliance, something that gives users ability to review any security concerns
We get a comprehensive visibility on matters access and those who are in our systems
The tool detects any insider threats and all the unusual patterns are captured and processed

What do you like best about the product?

We use SailPoint primarily for identity governance, and it has been very effective in giving us a clear, centralized view of who has access to what across our environment. Its strongest value for us is in access certifications, audit readiness, and policy-based controls, which are critical in a regulated enterprise.

SailPoint has also helped us automate joiner, mover, and leaver processes, reducing manual access management and limiting excess or orphaned access over time. The role- and policy-driven model supports our least-privilege goals and separation-of-duties requirements, and its integrations work well across hybrid and cloud systems.

This isn’t a lightweight IAM tool; it’s built for scale, governance, and long-term identity hygiene. For large organizations that need structured, auditable access control and sustained risk reduction, SailPoint has proven to be a solid, reliable platform.

What do you dislike about the product?

Our onboarding experience wasn’t the best. Our system integrator wrote custom code instead of using out-of-the-box functionality. In addition, the SI used AI to try to translate data from our homegrown IGA, and it wasn’t accurate in how it lined up the data. Then, once we were onboarded, we lost our sales rep. Shortly after that, the customer service team was turned into a pool of resources rather than dedicated support, so we weren’t given the customer support or guidance we needed. However, this has been resolved and now being supported appropriately.

What problems is the product solving and how is that benefiting you?

We’re now at a point where we’re consistently audit-ready, with recertification campaigns and approval reports available in a very short amount of time, instead of relying on much longer manual validation processes. Additionally, we’re speeding up our provisioning and deprovisioning activities, which helps us keep access changes moving quickly and more smoothly overall.

What do you like best about the product?

It’s developer / admin friendly so easier to manage and config than other competitors’ product. It is well focused on governance It has lots of Out of the box connector .

What do you dislike about the product?

More options and filters would be added to Certification side. It would have more flexible config for Request center.

What problems is the product solving and how is that benefiting you?

Automatic provisioning, life cycle management, Certification. RBAC management

What do you like best about the product?

I use SailPoint as the Identity Management System for identity, governance, and administration at my enterprise level healthcare organization. I like that SailPoint allows us to set up access automation, reducing the time spent on provisioning and deprovisioning accounts. The ability to automate these processes is very valuable, saving many hours of work and ultimately money each week. I appreciate using Role Based Access Control, which ensures that people are given the least access required and can demonstrate this to auditors. I also love the flexibility to create automation and continually build, grow, and improve it, enabling our identity and access structure to scale with the organization. SailPoint is connected to various applications like Active Directory, Entra ID, Outlook, and Epic, and it assists with all of them. The vendor provided hands-on expert help during the implementation, which was essential given the complexity of the setup.

What do you dislike about the product?

SailPoint's built-in AI agent, the Harbor Pilot, is very basic and rudimentary compared to agents like Copilot. It seems to be a work in progress still. It could be improved to be more of an Identity Copilot, with visibility into the status of connected applications and identity states.

What problems is the product solving and how is that benefiting you?

I use SailPoint to automate provisioning and deprovisioning, reducing manual work and saving time. It improves identity and access visibility, enhances security with least privilege access, and scales our identity management efficiently.

What do you like best about the product?

SailPoint excels at automating the user lifecycle. It has significantly reduced the manual workload for our IT team during onboarding and offboarding by ensuring new hires have the right access on day one, and that access is revoked immediately when someone leaves the company.

What do you dislike about the product?

SailPoint is a robust identity management solution, but many users find the implementation complex and the learning curve steep. In practice, it often requires specialized technical expertise, which can make deployment and ongoing maintenance resource-intensive. On top of that, the high licensing costs and an interface that can feel unintuitive at times may be notable drawbacks, especially for smaller organizations.

What problems is the product solving and how is that benefiting you?

SailPoint helps solve “access sprawl” by automating how identities are managed across both cloud and on-premise systems. It benefits me by ensuring secure, day-one access to the tools I need, while also reducing manual work for IT teams. By enforcing least-privilege access and automating compliance audits, it can significantly reduce security risk and cut down on operational overhead for organizations.

What do you like best about the product?

It provides identity governance and connects to multiple sources across the business.

What do you dislike about the product?

There is no straightforward licensing process, and the SAP modules are very complicated to license. Overall, there isn’t a clear structure, which makes it difficult to understand what’s needed.

What problems is the product solving and how is that benefiting you?

Correlating non-managed identities and linking identities across multiple sources of truth within the business, especially in organizations with complex structures.

What do you like best about the product?

SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, risk detection. This reduces human errors and increases security.

What do you dislike about the product?

In addition to the license, the cost of:

implementation,
specialized consulting,
ongoing maintenance.

What problems is the product solving and how is that benefiting you?

Excessive access and lack of control over permissions
Problem:
Many companies accumulate permissions over time, which creates risks and a lack of visibility into who can access what.
How SailPoint solves it:

Automates access reviews
Suggests appropriate permissions using machine learning
Identifies incompatible or suspicious access