Talkdesk Express
TalkdeskReviews from AWS customer
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Helps Me Handle Multiple Work Interactions Without Losing Context
What do you like best about the product?
In my experience, Talkdesk has been useful in handling communication in a more structured way, especially when there are multiple interactions happening during the day. Instead of managing calls and updates separately, it brings everything into one place, which makes it easier to keep track of conversations.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What do you dislike about the product?
One thing I noticed is that it takes some time to get familiar with all the options available, especially in the beginning. Since there are multiple features, understanding where everything is located requires some initial effort.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
What problems is the product solving and how is that benefiting you?
In my experience, one of the main challenges before using Talkdesk was keeping communication organized when multiple conversations were happening at the same time. Calls, follow-ups, and updates were handled across different channels, which made it difficult to maintain continuity. There were situations where context was missing, or I had to revisit earlier discussions just to understand the current status, which slowed things down.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Easy Chatting with Friends and Colleagues
What do you like best about the product?
It helps easily to chat with friends and other colleagues
What do you dislike about the product?
There are limited options available in app which is disadvantages
What problems is the product solving and how is that benefiting you?
Talkdesk help in chatting with users and it helps in msg exchanges
Empowers Customer Connection with Ease
What do you like best about the product?
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
What do you dislike about the product?
Sometimes the dashboard is delayed.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to easily connect with customers, call back effectively, and track missed calls.
Useful tool to manage customer service
What do you like best about the product?
It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way.
What do you dislike about the product?
Some features require time to learn how to work with Talkdesk.
What problems is the product solving and how is that benefiting you?
Help keep all customer interactions more organized and make the support team's work easier. It also makes it simpler to track what is happening in customer service.
Failed Promises, Frustrating Experience
What do you like best about the product?
I like the prospect of the advanced features Talkdesk discussed during the sales process.
What do you dislike about the product?
The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare.
What problems is the product solving and how is that benefiting you?
Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued.
Versatile Omnichannel Support with Powerful Routing, Analytics, and Integrations
What do you like best about the product?
Talkdesk is versatile in handling all communication that entails customers, from emails, calls, social messages and even chats
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
What do you dislike about the product?
Talkdesk has price rates that are above the competitors, a challenge that leads to people shifting from the app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
What problems is the product solving and how is that benefiting you?
Talkdesk ensures all calls from customers are attended on time, with friendly and helpful feedback or response
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
Talkdesk, the most advanced software for automating the commercial experience of all your customers.
What do you like best about the product?
I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
What do you dislike about the product?
I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features.
What problems is the product solving and how is that benefiting you?
Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service.
Efficient CRM Integration That Gets Work Done
What do you like best about the product?
I like that it can integrate with another CRM, which helps me get most of the work done efficiently.
What do you dislike about the product?
In my experience using it, I haven’t had any difficulties.
What problems is the product solving and how is that benefiting you?
It gets the job done for making calls every day, and it also works well for answering calls.
Customer Conversations Feel Easier When Context Isn't Hidden
What do you like best about the product?
Having customer conversations, history, and details visible in a single view makes daily support work much smoother. While responding to chats, it's easy to understand who the customer is what they're subscribed to, and how recent interactions went. The ability to switch between chat, calls, and internal actions without leaving the screen helps maintain flow during busy periods.
What do you dislike about the product?
When multiple conversations are active at the same time, the interface can feel information-heavy. It works well once familiar, but there is a learning curve for new agents who are not used to handling several channels at once.
What problems is the product solving and how is that benefiting you?
Managing customer communication across different channels often leads to delays and missed context. With everything centralized, agents can respond faster and with better accuracy. This improves resolution time and reduces the effort needed to switch between systems during live conversations.
Streamlines Customer Support with Cloud Efficiency
What do you like best about the product?
I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality.
What do you dislike about the product?
cost to high
What problems is the product solving and how is that benefiting you?
Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring.
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