External reviews
4,102 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simplified Device Management, Quick Setup
What do you like best about the product?
I like NinjaOne because it's simple and brings monitoring, patches, and remote access together in one place. It makes patching, troubleshooting, and automation easy. The monitoring gives me visibility, patching keeps systems secure, and remote access lets me fix issues fast all in one tool. Additionally, the initial setup was very easy and quick, just a few steps, and we were ready to go.
What do you dislike about the product?
Reporting could be better, and the mobile app feels limited. I would like a customizable dashboard in reporting and for the mobile app to be more powerful with full remote access and better alerts.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote monitoring and managing devices. It makes device management easy by handling monitoring, patching, and remote support in one place.
Simple, Stress-Free Endpoint Management, but Reporting Customization Falls Short
What do you like best about the product?
Its simple, clean interface can allow managing endpoints quickly and without stress.
What do you dislike about the product?
Poor in-built reporting customization as compared to certain enterprise RMM tools.
What problems is the product solving and how is that benefiting you?
NinjaOne integrates patching, monitoring, and remote support, which saves time, and lessens down time to enable me to deal with proactive IT management.
Easy to Use, Feature-Rich, and Backed by Amazing Tech Support
What do you like best about the product?
The ease of use, works on both Mac & PC, and is very feature rich. The product is continuously improving and the company is receptive to user feedback. The setup was very quick. Tech Support is amazing.
What do you dislike about the product?
Some of the third party integrations need a better workflow for accessing info. Specifically BitDefender and the Endpoint & SaaS Backup.
What problems is the product solving and how is that benefiting you?
We have much more info about the servers and endpoints we have deployed. The remote tools work well for both remote access, troubleshooting, and advance warning of issues like low disk space or pinned CPUs etc.
Simple and Powerful, Ideal for Remote Administration
What do you like best about the product?
I quite like its central console, it is very clean and compact. It doesn't have so many things or menus where I could get lost, and with that, well, it helps me do my work more quickly. Because it is very easy to navigate, it is not asking me to enter several tabs to be able to carry out my daily activities. With that, I am practically saving between 50 and 60 minutes daily without any inconvenience. And by saving that time, well, it is helping me a lot so that I don't have to give much of my time to this type of activity.
What do you dislike about the product?
I believe they could improve the integration with Sentinel One. I use Sentinel One a lot, but within the console, it only allows me to click to open my Sentinel One console and view the alerts. I think that integration could be improved much more.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to manage my devices and applications easily without being physically present. I can identify issues with alerts without searching through logs, and manage applications and patches efficiently. Its central console is clean and compact, saving me 50-60 minutes daily.
Easy Setup and Centralized Tool Management in NinjaOne
What do you like best about the product?
Very easy to setup and implement. Consolidates most of the tools you would be using, so rather than going to another vendor portal, you may control it from NinjaOne
What do you dislike about the product?
The UI can be confusing. It took me a while to get used to the navigation and where things are. MacOS MDM is functional but still needs work.
What problems is the product solving and how is that benefiting you?
It consolidates a lot of different vendors that we use into one. We are also able to manage our devices much easier with NinjaOne.
Centralization and Facilitation of IT Support
What do you like best about the product?
What I like most about NinjaOne is that we can centralize practically everything in our daily operations, from backups and tickets to maintenance and updates of equipment and servers. It allows us to better manage all the incidents and tickets of our clients, which is ideal because we can assign technicians, dates, types of contracts, maintenance, criticality, statuses, and more. Additionally, it greatly simplifies the backup process due to its simplicity and ease of use. Also, the maintenance saves us a lot of hours because it handles updates and automatic reboots that we used to do manually. The NinjaOne technical team is always available to support us, especially during the initial phase, which makes the deployment easy.
What do you dislike about the product?
Well, look, the billing part constantly has errors in the units that are billed to us. We are not clear on the billing day, we are not clear on how they check the units, and we often have errors in the invoice.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to better manage incidents and tickets, automating updates and simplifying backups. It centralizes our daily tasks, from tickets to maintenance, saving time on manual updates.
Effortless Setup and Automation with Ninja Remote
What do you like best about the product?
Ninja Remote is a fantastic utility. Setting up endpoint patching is simple, and once configured, it requires little attention. Importing, adding, and customizing automations is straightforward as well. Deployment is also extremely easy, making the overall experience very smooth.
What do you dislike about the product?
As far as I can tell, there are no downsides. NinjaOne meets all of our requirements.
What problems is the product solving and how is that benefiting you?
Ninja has addressed several challenges for us, including remote access, patch management, and ongoing monitoring and maintenance. As a result, my team can now dedicate more time to proactive maintenance instead of constantly reacting to issues. Since we started using NinjaOne, we've noticed a significant decrease in the number of calls and emails we receive.
Comprehensive Features That Empower Our Team
What do you like best about the product?
The range of features your product provides truly helps us explore our needs in depth and figure out how best to address them.
What do you dislike about the product?
So far, I haven't come across anything about the product that I dislike.
What problems is the product solving and how is that benefiting you?
We are HIPAA and SOC 2 compliant, and connecting Ninja to Vanta for our auditors has been a significant step forward for us. Additionally, our integration with CrowdStrike Falcon has made it easier for our technicians to navigate their workflows.
Saves Time and Enhances IT Efficiency
What do you like best about the product?
I like how NinjaOne saves time by spotting issues early and remotely fixing them without having to chase things down.
What do you dislike about the product?
I'd just say the price.
What problems is the product solving and how is that benefiting you?
NinjaOne keeps all our devices in check with patching, monitoring, and remote fixes and saves time by spotting issues early and allowing remote fixes without chasing them down.
Improved Speed and Visibility, But Navigation Could Be Smoother
What do you like best about the product?
I like how intuitive and easy NinjaOne is to use, even for complex IT tasks.
The centralized dashboard makes managing multiple endpoints really efficient.
Automation features save a lot of time on routine maintenance and patching.
Remote access is fast and reliable, which is crucial for support work.
The centralized dashboard makes managing multiple endpoints really efficient.
Automation features save a lot of time on routine maintenance and patching.
Remote access is fast and reliable, which is crucial for support work.
What do you dislike about the product?
The reporting features can feel a bit limited
What problems is the product solving and how is that benefiting you?
It is showing everything efficiently such as if updates are requires for assets and shows battery efficiency. And allowing us to run jobs quicker which is helping with quick ticket closures
showing 911 - 920