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Great Security but a Bit Pricey
What do you like best about the product?
I like the ease of use of NinjaOne, especially since I'm a small company without a strong IT background. The onboarding process was excellent and made it easy to start using the software.
What do you dislike about the product?
It is pricey. It feels like almost buying an insurance policy.
What problems is the product solving and how is that benefiting you?
I use NinjaOne to secure customer and employee information, helping keep our security infrastructure safe against malware and bots. It’s easy to use, which is great since I'm a small company without a strong IT background.
Covers Core MSP Needs: RMM, Patch Management, Remote Access & Monitoring
What do you like best about the product?
It covers the core MSP needs well:
RMM
Patch management
Remote access
Monitoring & alerting
Backup integration
RMM
Patch management
Remote access
Monitoring & alerting
Backup integration
What do you dislike about the product?
Alerting NMS module is hit and miss.
Can sometimes provide false positives
Patching module does not work well
Can sometimes provide false positives
Patching module does not work well
What problems is the product solving and how is that benefiting you?
NinjaOne solves our biggest pain points, fragmented tooling and reactive IT. We now proactively monitor systems, automate patching, and support users remotely from one place. That means fewer breaches, fewer escalations, and more time to focus on strategic projects instead of firefighting.
Effortless Remote Management with Perfect Setup
What do you like best about the product?
I like how NinjaOne makes it easy to remote access and control all devices. It's simple to access and control user devices, which is a big plus for me. NinjaOne is mainly used for managing hardware and it works well in that aspect. The initial setup of NinjaOne was perfect for us.
What do you dislike about the product?
Connecting with AI
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remote access to user computers and to run patches and policies. It makes it easy to control all devices and manage hardware efficiently.
Easy Setup and Boosts Productivity
What do you like best about the product?
I find NinjaOne incredibly beneficial for increasing productivity and performance across all sectors. I particularly like the ease and speed of using NinjaOne, as it makes my work more efficient. The user interface is very welcoming, and the initial setup was as easy as pie. Additionally, NinjaOne offers a useful variety of tools that seem to be carefully crafted as the best option for our team.
What do you dislike about the product?
I find the action of group assignments and product team management could be improved with NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne boosts productivity and performance across all sectors, effectively solving workload problems.
Remote control disconnects and patching still needs manual follow-up
What do you like best about the product?
The NinjaOne remote control. It doesn't always connect, but when it works, it's great.
What do you dislike about the product?
The NinjaOne remote control does not always connect, and there is no explanation of why. That, and I want to to apply *ALL* the patches, *ALL* the time. I seem to have settings that imply that service, but I have to go back and manually apply some patches.
What problems is the product solving and how is that benefiting you?
Remote support is the big one. Not having to go there or have them come here is HUGE.
Automation and Alarm Systems That Greatly Optimized Our Workflow
What do you like best about the product?
It has greatly optimized our work with automation and alarm systems. We have a good workflow dynamic.
Quick to implement for clients, and everything is up and running with policies and alerts in minutes.
We use it daily; I manage this monitoring team, and it's our daily tool.
The support team responds quickly, even if they don't have an immediate solution for some issues, which aren't actually product defects.
Quick to implement for clients, and everything is up and running with policies and alerts in minutes.
We use it daily; I manage this monitoring team, and it's our daily tool.
The support team responds quickly, even if they don't have an immediate solution for some issues, which aren't actually product defects.
What do you dislike about the product?
Although NinjaOne Remote Access is fast to use, it sometimes fails. It could be possible to generate more reports with templates. It could natively include a vulnerability scan. Updating the machine status after operating system updates via the console could be faster, but even so, it's satisfactory.
It could have direct integration with the Veeam Service Provider console and Kaspersky Cloud Hub.
It could have direct integration with the Veeam Service Provider console and Kaspersky Cloud Hub.
What problems is the product solving and how is that benefiting you?
Patching Management and OS patching with automation.
False alerts from other RMMs.
Unified Management.
False alerts from other RMMs.
Unified Management.
best rmm of the market
What do you like best about the product?
I can manage various types of NMS, and NinjaOne was the platform that offered multiple types of policies for each type of device.
What do you dislike about the product?
The dashboard could be more personalized, and it’s a little confusing to navigate at times.
What problems is the product solving and how is that benefiting you?
It helps me control patching on client servers.
Best RMM
What do you like best about the product?
Customer Support
Number of Features
Ease of Use
Number of Features
Ease of Use
What do you dislike about the product?
Price
Ease of Implementation
Charged Addons
Custom Dashboards
Ease of Implementation
Charged Addons
Custom Dashboards
What problems is the product solving and how is that benefiting you?
Easy patch management and Mobile APP
Easy to Use with Excellent, Dedicated Customer Support
What do you like best about the product?
Product is easy to use and dedicated customer support is excellent
What do you dislike about the product?
Lack of features for Mac, but this is slowly changing
What problems is the product solving and how is that benefiting you?
Streamlining asset inventory and providing easy to use patch management.
NinjaOne Replaced 4 Tools with Easy Deployment and Powerful Features
What do you like best about the product?
Very easy to use and friendly GUI which has a wealth of features. This allows your IT team to focus on deploying solutions without having to worry about connectivity issues. Deployment was extremely simple as it pushed out from domain controllers to end devices. Also I have tested replacing intune with NinjaOne and so far I am extremely impressed with its functionality.
The customer onboarding process was extremely simple and pain free also - account managers were available to answer any questions and also get in touch with senior specialists to ensure we can get maximum value from the product. This software has gone from being rolled out to being in constant production and used daily to improve our configurations and push out changes. NinjaOne has so far replaced 4 different systems we had to manage devices, software deployment, windows updates and remote support. It has got integration options which we will focus on to enable alerts to come into our ticket platform and make the journey more seamless.
The customer onboarding process was extremely simple and pain free also - account managers were available to answer any questions and also get in touch with senior specialists to ensure we can get maximum value from the product. This software has gone from being rolled out to being in constant production and used daily to improve our configurations and push out changes. NinjaOne has so far replaced 4 different systems we had to manage devices, software deployment, windows updates and remote support. It has got integration options which we will focus on to enable alerts to come into our ticket platform and make the journey more seamless.
What do you dislike about the product?
I have no faults with the software so far. I bought it to fix a number of issues and legacy systems and have had nothing but a positive experience.
What problems is the product solving and how is that benefiting you?
Remote support was via teamviewer and clunky, required users to submit connection strings which would be lost in translation.
WSUS has been replaced and patches come direct from Microsoft to device via NinjaOne.
PDQ deploy was used to push software out - this now comes from NinjaOne
Intune - this is being replaced by NinjaOne, the policies and options are so much more friendly than intune.
WSUS has been replaced and patches come direct from Microsoft to device via NinjaOne.
PDQ deploy was used to push software out - this now comes from NinjaOne
Intune - this is being replaced by NinjaOne, the policies and options are so much more friendly than intune.
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