External reviews
4,096 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Patch Management and Remote Support.
What do you like best about the product?
Remote support, patch management are the 2 main features we use and it has worked flawlessly.
What do you dislike about the product?
I don't have anything to dislike. For the features I use, I have no complaints.
What problems is the product solving and how is that benefiting you?
Remote support is a big assist for my team. We are a 50 acre campus and this comes in handy. Patch management is easy to deploy and the reporting is easy to view.
Straightforward Device Management with Stellar, Knowledgeable Support
What do you like best about the product?
Adding devices to the console is straightforward, and managing them is just as easy. The implementation process is simple, and customer support is stellar and knowledgeable. My team uses this daily for monitoring, scripting, and taking action on devices. It was also very easy to implement and transition over from a previous tenant.
What do you dislike about the product?
I wish some of the custom tagging and sort options were a bit more straightforward to implement. I've been able to accomplish what I've needed, however, I wish the "Tag" option to use for filtering and sorting were displayed by default rather than under additional filter options.
What problems is the product solving and how is that benefiting you?
Patching cycles, emergency patching, remote access, reporting, tagging and sorting
Powerful Custom Automations Make Patching and Vulnerability Remediation Easy
What do you like best about the product?
One of the best things about Ninja One is how easy it is to create and customize your own automations. We use Ninja for patching, and being able to build our own automations to address and clear these vulnerabilities has been extremely helpful.
What do you dislike about the product?
One thing I dislike about Ninja is how many APIs you have to use to access certain features. It feels like some of those capabilities could be built directly into Ninja instead of requiring additional API usage.
What problems is the product solving and how is that benefiting you?
Ninja has helped us solve a wide range of problems. We use Ninja for ticketing, RMM, patch management, and more, which has allowed us to streamline support and roll out patches faster—all within one intuitive solution.
Effortless to Use, Smooth Experience
What do you like best about the product?
Ease of use for remote access. Script running on remote computers.
What do you dislike about the product?
Macs. Hard to get it installed if the end users doesn't know how to install apps.
What problems is the product solving and how is that benefiting you?
The main reason we went to Ninja is for it remote managment of Windows PC's - We had an issue where intune couldn't lockout windows end users. In the case of quick access with terminated employees we needed something that could lock pcs within seconds and ninja was the answer for that.
Remote Control & Silent PowerShell/CMD Access Make Support Effortless
What do you like best about the product?
remote control, automated updates, being able to run powershell and cmd prompts without disturbing user.
What do you dislike about the product?
It took 6 months to fix a remote app issue, but after that it is awesome again.
What problems is the product solving and how is that benefiting you?
Ninja keeps improving the product, I can tell they work on it a lot.
Simple Endpoint Navigation That Scales Effortlessly Across Customers
What do you like best about the product?
Patching, remote control and software deployment. If clients don't have a device management in place, we can use Ninja.
What do you dislike about the product?
I don't dislike anything about the product.
What problems is the product solving and how is that benefiting you?
Patching has been a big win for us since we adopted the product. The remote control tool has been another major win, especially because we had a lot of remote access issues in the past with other vendors. Software deployment has also become much easier and more straightforward.
We’ve also been making good use of the documentation features, which help us onboard clients smoothly and keep new customer devices maintained as we continue supporting them.
We’ve also been making good use of the documentation features, which help us onboard clients smoothly and keep new customer devices maintained as we continue supporting them.
Fast, Info-Rich Device Management for Daily Tasks
What do you like best about the product?
Is is fast and has all the information that I need for my daily tasks and device management
What do you dislike about the product?
I'd like to be able to have more advanced reporing
What problems is the product solving and how is that benefiting you?
User support, computer monitoring and patching. It is fast and I have all the required info in order to troubleshoot. Additionally I am able to keep track of my assets. The patching functionality is fully automated and straight forward and reserves a lot of time.
Clean, Reliable RMM with Smooth Deployment and Knowledgeable Support
What do you like best about the product?
Since my last review. one of the features that we requested in the improvements section has now been implemented. The platform continues to be easy to use and just works which is what we need after using alternatives in the past.
We have been able to deploy custom scripts reliably to help with onboarding new devices which is not a new feature but something we have recently tried and it works well.
We have been able to deploy custom scripts reliably to help with onboarding new devices which is not a new feature but something we have recently tried and it works well.
What do you dislike about the product?
Similar to my previous review, there are still few downsides to the platform as improvements and the roadmap provide a good way for people to suggest and track improvements.
What problems is the product solving and how is that benefiting you?
NinjaOne provides excellent patch management for both operating systems and third party software, with reporting that consistently shows high success rates. In my day to day support role, I regularly use Ninja Remote to access and support customers, which offers a quick and reliable way to remotely control devices and resolve user tickets.
The search functionality, along with the ability to save searches, has been particularly valuable when identifying devices based on specific operating systems, installed software, or other criteria. Having quick access to saved searches is something I use frequently.
Additionally, the ability to track and review all activity logged on a device has been a very useful tool for troubleshooting and auditing purposes.
The search functionality, along with the ability to save searches, has been particularly valuable when identifying devices based on specific operating systems, installed software, or other criteria. Having quick access to saved searches is something I use frequently.
Additionally, the ability to track and review all activity logged on a device has been a very useful tool for troubleshooting and auditing purposes.
Endpoint management, patch management, and remote maintenance in one – well documented
What do you like best about the product?
Endpoint management, patch management, and remote maintenance – all in a single product. The documentation is very good, and I had a very competent contact person who was able to quickly assist me with any questions.
What do you dislike about the product?
The price could be somewhat cheaper overall. Additionally, there were initial difficulties in finding the right contact person for the integration of Bitdefender Gravityzone.
What problems is the product solving and how is that benefiting you?
Having all clients at a glance, installing programs remotely, updating clients, and performing remote maintenance – all of this was solved for us by Ninja.
Feature-Rich RMM with Accurate Monitoring and Easy Remote Troubleshooting
What do you like best about the product?
has many features needed for a RMM tool.
monitoring is useful and accurate.
allows for easy access to remotely troubleshoot machines.
easy to deploy out the agent and use this for future deployments of software.
remote background allows for most troubleshooting tasks to be undertaken without interrupting user.
listen to customer feedback and implement desired features.
monitoring is useful and accurate.
allows for easy access to remotely troubleshoot machines.
easy to deploy out the agent and use this for future deployments of software.
remote background allows for most troubleshooting tasks to be undertaken without interrupting user.
listen to customer feedback and implement desired features.
What do you dislike about the product?
agent connection can sometimes be intermittent, though this is not frequent.
What problems is the product solving and how is that benefiting you?
remote monitoring and access is much easier with NinjaOne
showing 801 - 810