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User-Friendly, but Missing Auto-Tagging and More Robust API Access
What do you like best about the product?
I like how user-friendly it is, and how the remote desktop feature integrates smoothly and works nicely overall.
What do you dislike about the product?
There is no automatic tagging and categorizing features. API access is also very limited.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of IT management.
Great for Vulnerability Detection and Patch Management, with Easy Policy Setup
What do you like best about the product?
As my team has become more familiar with this product, we have be using the automated script function to install and uninstall software which has greatly reduced time wasted sitting in front of computers and late night work. I would recommend NinjaOne.
What do you dislike about the product?
I wish there was just slightly more information provided when updates/patches fail. This would eliminate downtime of dissecting any issues.
What problems is the product solving and how is that benefiting you?
With the impending deprecation of WSUS, NinjaOne is helping us to manage patches in the interim on a much more fine grained manner, and I have been told that there will be a WSUS replacement built into a later version of the NinjaOne Software.
Powerful Management & Seamless 3rd-Party Integrations
What do you like best about the product?
The newest standout is the AI-driven "Patch Intelligence" and Vulnerability Management.
What do you dislike about the product?
More integration with other Ticketing System
What problems is the product solving and how is that benefiting you?
IT was time-Saving and cost effective for us to moving forward to Ninjaone from the MSP.
Streamlined, Easy to Use, and Packed with Out-of-the-Box Configuration
What do you like best about the product?
Its a streamlined easy to use platform that has a lot of "out of the box" configuration. Its the salt to Intunes pepper.
What do you dislike about the product?
The UI/UX could be a little more straight forward, but once you learn where things are, it is easy to pick up.
What problems is the product solving and how is that benefiting you?
Certain functions of Intune are not quick and Ninja is quick. Other remote desktop access applications are expensive and Ninja provides a good value for their platform. Real time reporting is great. Aggregated update managment for windows is fantastic!
Simple to Use
What do you like best about the product?
Easy to navigate and identify/track tickets.
What do you dislike about the product?
Customization options for Dashboard, such as movable modules or changing "views"
What problems is the product solving and how is that benefiting you?
Monitoring and prioritizing.
NinjaOne is the key to understanding your Corporate Fleet
What do you like best about the product?
The amount of data for device management offered. You can get a really detailed look under the hood of your company fleet with this tool.
What do you dislike about the product?
U/I is not the most intuitive and could be greatly improved by restructuring, ex: device scripts are hidden in submenus. There's a lot of insights per device presented, but it can be overloaded. While presented clearly enough, highlighting the most key or commonly used information would be go a long way to improving the overall already very good usability of the program.
What problems is the product solving and how is that benefiting you?
We are a fully remote company spread across the US and Canada with only a small IT team supporting 50+ users and their devices. The only way it is possible to manage and support that widespread team is through the endpoint management capabilities NinjaOne offers us. We veritably couldn't be in business without the detailed device insights NinjaOne provides us.
Just this week a user was unable to self-resolve an issue installing our VPN, but through NinjaOne I was able to discover his device had automatically installed a bloatware Antivirus program that was causing conflicts with our company deployed solution, blocking the VPN .exe from properly installing. NinjaOne's service helped us identify and resolve the issue that much faster, allowing critical work to keep flowing with minimal disruption.
Just this week a user was unable to self-resolve an issue installing our VPN, but through NinjaOne I was able to discover his device had automatically installed a bloatware Antivirus program that was causing conflicts with our company deployed solution, blocking the VPN .exe from properly installing. NinjaOne's service helped us identify and resolve the issue that much faster, allowing critical work to keep flowing with minimal disruption.
Easy to Use, Simple to Deploy, and Outstanding Support from Zoya
What do you like best about the product?
Love being able to uninstall softwares on backend
What do you dislike about the product?
Still waiting on background chat and better
What problems is the product solving and how is that benefiting you?
Remote access and back up solution
Easy Device Enrollment Across OSs
What do you like best about the product?
ninjaOne has agents for all our OS environments, and enrollment of devices is a breeze. Integration with SentinelOne is seamless.
What do you dislike about the product?
Understanding OS patching for mac os through ninjaOne is difficult.
What problems is the product solving and how is that benefiting you?
We needed two things: making sure OS patches the cover CVEs are installed and malware scanning is set up and running. Enrolling and setting up devices for those purposes is a breeze.
Good Support That Makes a Difference
What do you like best about the product?
The tech support and account support is good.
What do you dislike about the product?
The navigation and location of what I need is not always intuitive.
What problems is the product solving and how is that benefiting you?
Support for at home users and remote staff.
Great Mac integrations, but inconsistent OS behavior and confusing logins
What do you like best about the product?
Integrations and ease of use for Macs, alerting is simple and easy to use
What do you dislike about the product?
Differences between OS uses, using the scripting tools could be a lot easier than they are and include far more basic options. Several mac users the app is installed but never starts (have not had the opportunity to troubleshoot beyond reinstalls). All windows devices with Windows Defender running report it not turned on. Haven't been able to figure out why end users have logins or when they log in they cannot see the devices assigned to them.
What problems is the product solving and how is that benefiting you?
SOC2 requirements, inventory management
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