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NinjaOne’s All-in-One Package: Support, Updates & Extensions Included
What do you like best about the product?
What I like about NinjaOne is the all-in package. Support, updates, extensions—everything is included in the price. The option to contribute ideas is also great.
What do you dislike about the product?
There are still some smaller features missing that would make working with NinjaOne easier, for example pop-ups when a ticket comes in. But these are not major issues.
What problems is the product solving and how is that benefiting you?
NinjaOne eliminates our isolated solutions. It includes several tools in one: monitoring, backup, ticketing system, and patch management. It’s much more efficient to have everything in a single view.
A Simple, Powerful Tool That Makes IT Management Easier
What do you like best about the product?
I love the patch managment features.(Especially the AI feature).
What do you dislike about the product?
Filtering by users would be a great deal to me
What problems is the product solving and how is that benefiting you?
I really love NinjaOne because it’s simple to use yet powerful enough to handle real-world IT needs. It’s an excellent starting point for entry-level IT staff, with an interface that’s intuitive and hard to mess up.
What I appreciate most is how much confidence it gives me when delegating tasks, automation, monitoring, and remote management just work, without constant babysitting. It saves time, reduces risk, and lets me focus on higher-priority work instead of firefighting
What I appreciate most is how much confidence it gives me when delegating tasks, automation, monitoring, and remote management just work, without constant babysitting. It saves time, reduces risk, and lets me focus on higher-priority work instead of firefighting
Fast, Responsive, and Great Logs for Troubleshooting quickly find and support user systems
What do you like best about the product?
Trying to get NinjaMDM going, seems promising so far
What do you dislike about the product?
anymore improvements to the systray more features or update KB for more commands and examples
What problems is the product solving and how is that benefiting you?
updates remote connections and proactive tools
Buttery-Smooth Interface with Detailed Activity Logs and Handy Background Remote
What do you like best about the product?
Ninja has a buttery-smooth interface and keeps detailed activity logs. The background remote feature is very useful as well.
What do you dislike about the product?
If I want to run an automation on multiple devices at once, there is no "Automation" view. I'd like to see every computer running that automation in one screen, along with success/failures and StdOUT/StdERRs.
What problems is the product solving and how is that benefiting you?
With NinjaOne, I can troubleshoot failed patching without bothering the end user, thanks to the remote CMD/PowerShell functions and background remote access. Compared with other RMMs I’ve used, this has been especially useful and makes the process much smoother.
Intuitive and Informative
What do you like best about the product?
NinjaOne is reliable and generally intuitive.
What do you dislike about the product?
Not much by way of downside. A little costly perhaps.
What problems is the product solving and how is that benefiting you?
NinjaOne is awesome for the information it provides to me and the ease for me to connect remotely to machines having issues.
Easy to Use and continuously gets better!!
What do you like best about the product?
NinjaOne stands out as a mature and intuitive RMM solution that effectively serves both internal IT teams and MSPs without sacrificing depth or stability. Its modern interface significantly accelerates onboarding and simplifies complex tasks, allowing staff to focus on strategic initiatives rather than tool mechanics. The platform's reliability is unmatched by its responsive, friendly, and highly knowledgeable support team, which ensures rapid resolution for any operational issues. By streamlining patch management, scripting, and reporting, NinjaOne transforms IT operations from reactive fire-fighting to proactive strategic planning. Ultimately, it is a highly recommended investment for organizations prioritizing user experience, scalability, and a genuine vendor partnership.
What do you dislike about the product?
While the platform is robust, there are minor features that could benefit from further refinement; however, given the vendor's active update cycle, these gaps are expected to be addressed swiftly. To ensure a seamless procurement process, it is highly advisable to clarify upfront which capabilities are included in the base license versus those that require add-on modules or separate fees. This due diligence prevents unexpected costs and ensures the initial investment aligns perfectly with your organization's specific requirements.
What problems is the product solving and how is that benefiting you?
I migrated to NinjaOne from a competing solution primarily to leverage their aggressive innovation cycle, which delivers frequent, high-value updates that directly align with our evolving operational demands. Unlike our previous provider, NinjaOne consistently introduces features that solve real-world problems for my team, rather than adding unnecessary bloat. This continuous improvement strategy has transformed our workflow, granting us immediate access to cutting-edge capabilities that enhance both efficiency and security. Ultimately, the platform's responsiveness to user feedback has established it as a strategic partner that grows in value alongside our organization.
Powerful automations and simple connection with the teams
What do you like best about the product?
I like that it allows creating automations and connecting to the teams easily.
What do you dislike about the product?
I cannot copy data from one computer to another.
What problems is the product solving and how is that benefiting you?
Automation of operating system updates.
NinjaOne Keeps Getting Better with Excellent Support and Training
What do you like best about the product?
What I appreciate most about NinjaOne is their continued commitment to improving the platform through regular feature enhancements and ongoing development. It’s clear the product is actively evolving to meet customer needs.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
What do you dislike about the product?
At this time, there isn’t anything I strongly dislike about NinjaOne. Overall, the platform has been reliable and continues to meet our needs well.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
What problems is the product solving and how is that benefiting you?
NinjaOne effectively addresses several core IT challenges by serving as our primary ticketing system and remote access tool. It enables us to manage support requests efficiently while providing reliable remote connectivity for troubleshooting and user support.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Simple Effective and Cost Effective
What do you like best about the product?
NinjaOne's ease of implementation was very simple. The configuration, integration and deployment was very straight forward. Having the ability to manage all systems across the enterprise with out bloated software makes using Ninja a breeze to maintain. The software is a core component for our support team and they are using it daily to support our end users.
What do you dislike about the product?
One area I am unhappy with is the integration with Onelogin using SCIM. We have been on hold for over a year without a solution.
What problems is the product solving and how is that benefiting you?
We are able to deploy critical security patches in a breeze with effective reporting. Also, I have used Ninja RMM to access a server to troubleshoot a firewall that is not connecting to a Site to Site VPN properly.
Best tool to have
What do you like best about the product?
Ease of use, manageability and fast connection.
What do you dislike about the product?
Extra services available but not mentioned as extra pay. Update restart are often bypassed by microsoft and hard to manage restarts on office hours.
What problems is the product solving and how is that benefiting you?
remote scripts to fix issues. fast updates
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