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NinjaOne Review
What do you like best about the product?
Flexibility with scripts for monitoring, automatic remediations and software deployments. Synchronises into existing ITAM with highly-customisable fields
What do you dislike about the product?
Missing some QoL features from previous RMM tools, such as credential injections
What problems is the product solving and how is that benefiting you?
Device monitoring and patching
Enabling remote support
Software deployment
Alerting for device health
Policy enforcement
All the above being in one tool makes it quicker to analyse and respond to issues, and syncing cleanly into ITSM and ITAM helps with documentation and management
Enabling remote support
Software deployment
Alerting for device health
Policy enforcement
All the above being in one tool makes it quicker to analyse and respond to issues, and syncing cleanly into ITSM and ITAM helps with documentation and management
Ninja One: Top Class
What do you like best about the product?
Ease of access, the interfaces are great and the use of a single pane of glass is great. To get this setup and onboard a new client is incredibly easy. Customer support team are always great and can't do enough for us whenever we have an issue. The numerous features and the ease of integration for these are great!
We use Ninja on a daily basis and we couldn't be without it.
We use Ninja on a daily basis and we couldn't be without it.
What do you dislike about the product?
Nothing much I can say here, this is great for my technical team.
What problems is the product solving and how is that benefiting you?
Simplicity of integrating new clients with Ninja. From getting their devices fully up to date, applying policies and deploying all additional software we require.
Simple, clear, and practical for everyday use – with constantly new features
What do you like best about the product?
That it simply works. It is very clear, and all the provided tools help solve problems efficiently on a daily basis or implement optimizations. I also find it great that new features are constantly being added, which are always listed and explained with a large patch note.
Tickets that are opened when problems arise are also resolved relatively quickly. The contact with the account managers is also smooth if you should have a problem.
Tickets that are opened when problems arise are also resolved relatively quickly. The contact with the account managers is also smooth if you should have a problem.
What do you dislike about the product?
Software patching does not always work optimally, although it has already improved.
What problems is the product solving and how is that benefiting you?
We can say that we have no problem with NinjaOne. Everything is great!
Efficient, Hassle-Free IT: Seamless Deployment, Patching, and Monitoring
What do you like best about the product?
It’s simple, clean, and easy to use. Both deployment and day-to-day management are straightforward, and patching just works without extra hassle. What really sets it apart is how well it integrates with our existing toolkit, making our entire workflow much more seamless. Support has also been great whenever I’ve needed help.
What do you dislike about the product?
Reporting and customization could be a bit better. There are times I want more flexibility without having to use workarounds, and the administration area could be easier to customize for a more tailored workflow. I’d also love to see deeper AI/Intelligence integration, specifically native MCP support to connect AI agents directly to our environment for better automation. Overall, though, it’s still a solid tool.
What problems is the product solving and how is that benefiting you?
It helps me manage devices, automate patching, and keep an eye on systems without extra hassle. This has provided a massive Return on Investment (ROI) by saving us roughly 10–15 hours of manual work every week. It makes IT way less stressful day-to-day and allowed us to get fully set up in just a few days rather than months.
One Program That Replaced Multiple Tools
What do you like best about the product?
Simplifies into one program what previously took multiple tools
What do you dislike about the product?
Has solved many problems, simplified programs
What problems is the product solving and how is that benefiting you?
Improve efficiency with automated IT operations
NinjaOne: The best RMM I've ever used
What do you like best about the product?
NinjaOne works and has the core features I would expect. I get the ability to remote into all the devices in my fleet, robust scripting, and plenty of built-in automations to get off the ground fast. I really enjoy all the charts, diagrams, and information I get from endpoints. It makes it faster to diagnose problems and spot issues.
What do you dislike about the product?
I would say that my dislikes are exclusively missing features. I would like to be able to orchestrate automations on endpoints, like scheduled integration runs, but I would like to be able to target one of a pool of machines to perform the automation on. Currently my options are task scheduler on a machine, or I can use Azure functions.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve RMM-related issues, such as being able to support devices all over the US, being able to provide support anywhere. Additionally, it helps us solve fleet management issues, such as bulk automation, patching, software updates, etc.
Easy to Implement, Works Great for Daily Use
What do you like best about the product?
ease of use, easy to implement, and works well, use it every day
What do you dislike about the product?
Some features are complex and need to be studied
What problems is the product solving and how is that benefiting you?
Access to pc's, and patch management
Easy to Use Platform with an Amazing Support Team
What do you like best about the product?
Ease of use on the platform and the support / account team is amazing. Their monthly office hours are also incredibly helpful.
What do you dislike about the product?
The dojo can sometimes be hard to accurately search for issues / features / etc quickly
What problems is the product solving and how is that benefiting you?
We've automated a lot of small issue resolutions that were plaguing our endpoints. It has helped with rolling several service offerings (SaaS backup, endpoint backup, etc) into a single pane of glass so technicians aren't constantly signing into different portals to do their work.
NinjaOne: Great Functionality with Constant Improvements in the Pipeline
What do you like best about the product?
NinjaOne is a great platform for so many reasons. Currently functionality is great and there is always more useful functions in the pipeline. We use it everyday and it has great integrations with other tools we use in our software stack. The software itself is very easy to use and implement, plus everytime we have needed support the support team and our account manager have been very helpful.
What do you dislike about the product?
Honestly I have nothing that I dislike. It is one of our very best tools.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to manage all our MSP customer devices in a single easy to use application. Patching is automatically controlled so we do not have to worry about endpoints being out of date. Alerts are automatically sent to our PSA when issues are detected on endpoints, so we can follow up immediately. The inbuilt backups provide a reliable method of backing up our clients servers and Microsoft 365 Tenants so we do not need to use additional software.
Ninja Covers All Key SME IT Processes with Very Good Support
What do you like best about the product?
Ninja covers all the business processes and topics needed for day-to-day work in the IT department of SMEs. The support is also very good, and I usually get feedback within a few hours.
What do you dislike about the product?
The Cyber Security features and the integration with other MS products should be better, although Ninja One is working on improving the integration with Intune.
The integration with Azure AD Sync for end-user SSO isn’t very good, and the user data is not being synchronized correctly.
The integration with Azure AD Sync for end-user SSO isn’t very good, and the user data is not being synchronized correctly.
What problems is the product solving and how is that benefiting you?
We now have more time to focus on creating value instead of getting stuck on repetitive tasks, and we’re also saving money. Previously, we used other providers for this.
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