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Simple Management Interface with Broad Functionality
What do you like best about the product?
simple management interface and a broad range of functionality
our support and customer success team are regularly available for answering questions and inputting how we may take advantage of using the platform to it's full potential. My team are using the platform most days, and have consolidated some other products we use internally into Ninja.
our support and customer success team are regularly available for answering questions and inputting how we may take advantage of using the platform to it's full potential. My team are using the platform most days, and have consolidated some other products we use internally into Ninja.
What do you dislike about the product?
some of the product features are still in their inception and not overly mature. The ticket application is okay for the basics, but lacks a lot of depth and may still require a 3rd party/alternative system for teams.
What problems is the product solving and how is that benefiting you?
A single vendor product that has multiple features. most things are do-able in ninja, which then means we aren't trying to utilise or integrate may 3rd party platforms.
Maximally intuitive for admins – easy to use with many applications
What do you like best about the product?
For me as an admin, it is maximally intuitive. Very easy to use and at the same time offers many application possibilities.
What do you dislike about the product?
Asset management could still be improved a bit.
What problems is the product solving and how is that benefiting you?
The management of countless devices at up to 100 locations nationwide is significantly simplified by NinjaOne.
Full Visibility for MSPs with Proactive Monitoring, Patching, and Ready-to-Use Scripts
What do you like best about the product?
As an MSP, it allows us to have full visibility of all of our customer estates. Driving efficiency through proactive monitoring and alerting, patching, and the global suite of ready to use scripts with the customisable ability to use custom scripts and fields where needed.
What do you dislike about the product?
Real time reporting on scripts could be better, similiar to a tool we use called ImmyBot. Software patching could also be better.
What problems is the product solving and how is that benefiting you?
Automated patching, alerting, monitoring. Driving efficiency amongst our team.
Excellent Visibility, Monitoring & Remote Access with Quick Support
What do you like best about the product?
Reliability - Easy to use, ease of remote access to the system.
Very quick response from the support team if we face any issue while setting up the agent or troubleshooting any issue.
Very quick response from the support team if we face any issue while setting up the agent or troubleshooting any issue.
What do you dislike about the product?
I don't see any flaw in the ninjaone system
What problems is the product solving and how is that benefiting you?
Security gaps due to lean team - To keep endpoints up to date manually is a difficult and time-consuming process. NinjaOne’s with automated patch management feature ensures devices are patched consistently to improves security posture.
NinjaOne has been a great transition from ConnectWise
What do you like best about the product?
What I like best about NinjaOne is how simple it is to get real work done without fighting the tool.
What do you dislike about the product?
Customization Limits in Reporting, Patch Management Quirks, Scripting & Automation Scaling
What problems is the product solving and how is that benefiting you?
NinjaOne is fundamentally a remote monitoring and management (RMM) platform, and the core problems it’s designed to solve align with the pain points most MSPs and IT teams face every day.
Intuitive patch management & remote support – a real relief in everyday IT life
What do you like best about the product?
The complete package of patch management and remote support significantly eases our work as IT administrators. The interface is intuitive and easy to manage with minimal effort.
What do you dislike about the product?
So far, we have not noticed any negative factors.
What problems is the product solving and how is that benefiting you?
Distributed tools with respective administrative effort. NinjaOne unifies several everyday tasks in one interface and noticeably reduces the administrative effort.
Simple Patching & RMM – the All-in-One Tool
What do you like best about the product?
The integration, management, and control of the devices is very clear and simple. The handling is intuitive and support is available at all times. The all-in-one tool when it comes to managing and patching.
What do you dislike about the product?
In the first phase, there were a few minor issues and problems. After the introduction phase, I didn't notice any negative things.
What problems is the product solving and how is that benefiting you?
Currently no existing problems.
Intuitive operation meets a wide range of functions
What do you like best about the product?
The operation is intuitive and the range of functions is pleasantly broad. Particularly noteworthy is the fast, competent support that quickly assists with questions.
What do you dislike about the product?
(Rare) Occasional display errors in remote support
What problems is the product solving and how is that benefiting you?
-Remote support for home office / field staff
-Simplified patch management for servers and clients
-Management of mobile devices
-Simplified patch management for servers and clients
-Management of mobile devices
Clean, Fast, All-in-One IT Management with Truly Helpful Support
What do you like best about the product?
NinjaOne stands out thanks to its clean, intuitive interface, which is easy to navigate from day one. It combines patching, monitoring, and remote access in a single, streamlined platform, so everything feels cohesive. The automation features save time on repetitive tasks and help reduce human error.
What do you dislike about the product?
Reporting and analytics can feel limited when you have more advanced requirements or need executive-level insights. Pricing can also rise as you scale the number of devices and add add-ons. Scripting and automation are powerful, but they come with a learning curve.
What problems is the product solving and how is that benefiting you?
NinjaOne helps address the complexity of managing and securing multiple endpoints across different environments. It brings monitoring, patching, and remote access together in a single, easy-to-use platform, which makes day-to-day administration more straightforward. Automated alerts and remediation help reduce downtime and cut down on manual intervention.
Clean, Fast All-in-One RMM with Automation and Remote Access That Just Works
What do you like best about the product?
Clean, fast UI – it’s genuinely pleasant to use. You don’t feel like you’re fighting the tool to get basic info.
All-in-one visibility – patching, monitoring, remote access, scripting, alerts… it’s all in one place instead of duct-taped together.
Automation that actually helps – policies + scripts + alerts can quietly handle a ton of routine work without constant babysitting.
Remote access that just works – quick, reliable, and integrated (no jumping between tools).
Great support reputation – NinjaOne is known for being responsive and human, not “submit a ticket and wait 3 weeks.”
All-in-one visibility – patching, monitoring, remote access, scripting, alerts… it’s all in one place instead of duct-taped together.
Automation that actually helps – policies + scripts + alerts can quietly handle a ton of routine work without constant babysitting.
Remote access that just works – quick, reliable, and integrated (no jumping between tools).
Great support reputation – NinjaOne is known for being responsive and human, not “submit a ticket and wait 3 weeks.”
What do you dislike about the product?
Price can add up, especially for small teams
Reporting isn’t super deep
Some advanced security features are missing
Setup/automation takes time to get right
Reporting isn’t super deep
Some advanced security features are missing
Setup/automation takes time to get right
What problems is the product solving and how is that benefiting you?
What problems NinjaOne solves:
Centralizes device management (Windows, macOS, servers) in one place
Automates patching, alerts, and routine maintenance
Gives fast remote access without extra tools
Tracks health and performance across the environment
How does that benefit me
Saves time — fewer manual tasks every day
Reduces outages — systems stay patched and monitored
Improves visibility — know what’s happening everywhere instantly
Streamlines support — faster troubleshooting and remote fixes
Centralizes device management (Windows, macOS, servers) in one place
Automates patching, alerts, and routine maintenance
Gives fast remote access without extra tools
Tracks health and performance across the environment
How does that benefit me
Saves time — fewer manual tasks every day
Reduces outages — systems stay patched and monitored
Improves visibility — know what’s happening everywhere instantly
Streamlines support — faster troubleshooting and remote fixes
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