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Centralized device management with a clear overview of users, IPs, and device information
What do you like best about the product?
Centralized management of all devices. One gets a good overview of the logged-in users, the IP address, as well as general information about the respective device.
What do you dislike about the product?
The "File Browser" could be better, for example, allowing entire folders to be downloaded. The administration of automations could be more granular.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me a lot in quickly finding the right PC and connecting to it remotely when I need to access a customer's PC to provide support.
NinjaOne: Easy Endpoint Management from a Single Dashboard
What do you like best about the product?
NinjaOne provides easy to use platform for managing endpoints from a single dashboard. It simplifies patch management, remote access, monitoring, and alerting which helps reduce manual work and speeds up issue resolution.
What do you dislike about the product?
NinjaOne is easy to use, but some advanced features take extra setup. Reporting and dashboards are limited.
What problems is the product solving and how is that benefiting you?
It solves the problem of managing and monitoring multiple endpoints from one place. It helps us keep systems updated, detect issue early, and access devices remotely, which saves time, and reduces manual work.
Everything in one solution: device management, scripts, and automations from a single source
What do you like best about the product?
The biggest advantages for me personally are that I no longer have to use many different and often incomplete solutions (GPO, startup scripts, device management software, etc.) to not only manage the devices but also to control them relatively individually with scripts, automations, etc. Everything is in one solution, and you don't have to work in 10 different tools simultaneously.
What do you dislike about the product?
As far as I have seen, there is no support for Proxmox. Here we have set up a server. That's a bit unfortunate and maybe it can still be integrated.
What might also be quite nice would be the possibility not only to leave notes on individual devices but also to have a kind of own info box for the device, which is immediately displayed under the overview. Often there are "very individually configured PCs", for example in a workshop or on machines, where you could then directly store all the special configuration information in NinjaOne, so that it immediately catches your eye.
What might also be quite nice would be the possibility not only to leave notes on individual devices but also to have a kind of own info box for the device, which is immediately displayed under the overview. Often there are "very individually configured PCs", for example in a workshop or on machines, where you could then directly store all the special configuration information in NinjaOne, so that it immediately catches your eye.
What problems is the product solving and how is that benefiting you?
Before using NinjaOne, software rollouts, especially for software not designed for easy distribution, were executed manually on all clients or had to be started by each user themselves, resulting in many reports of failed updates.
Since solutions can be found for most software updates, even if not intended by the manufacturer, using PowerShell/Batch to perform them silently, distribution to all clients is now very easy with NinjaOne, once a working script has been created. Additionally, thanks to automation, there is no need to attempt updating all clients at the same time, allowing for more targeted control.
This has significantly reduced installation and support times, especially for more urgent updates.
Since solutions can be found for most software updates, even if not intended by the manufacturer, using PowerShell/Batch to perform them silently, distribution to all clients is now very easy with NinjaOne, once a working script has been created. Additionally, thanks to automation, there is no need to attempt updating all clients at the same time, allowing for more targeted control.
This has significantly reduced installation and support times, especially for more urgent updates.
Automation-Driven Remote Support That Scales Effortlessly
What do you like best about the product?
Automation & efficiency: Routine tasks like patching, scripting, and alerts can be automated, saving time and reducing human error.
Remote support: Quick access to troubleshoot endpoints remotely is a huge productivity booster, especially for distributed teams.
Remote support: Quick access to troubleshoot endpoints remotely is a huge productivity booster, especially for distributed teams.
What do you dislike about the product?
Learning curve for advanced features: Basic use is intuitive, but leveraging all the automation and scripting features might take some time for new users.
What problems is the product solving and how is that benefiting you?
Improved security and compliance: Automated patching ensures devices stay up-to-date.
Better decision-making: Centralized visibility helps prioritize critical issues and plan upgrades.
Better decision-making: Centralized visibility helps prioritize critical issues and plan upgrades.
Cohesive Single Pane of Glass with Fast Remote Access and Practical Automation
What do you like best about the product?
Single pane of glass that actually works: devices, alerts, patching, and remote tools all feel cohesive.
Fast, reliable remote access: it just connects, which matters more than flashy features.
Automation that’s practical: policies and scripting save real time, not just check a box.
Great support and rapid improvements: they listen and ship updates that make sense for MSPs/IT teams.
Fast, reliable remote access: it just connects, which matters more than flashy features.
Automation that’s practical: policies and scripting save real time, not just check a box.
Great support and rapid improvements: they listen and ship updates that make sense for MSPs/IT teams.
What do you dislike about the product?
Reporting can feel limited: it’s clean, but sometimes not customizable or detailed enough for exec-level or compliance reporting.
Advanced automation has a learning curve: basic stuff is easy, but more complex workflows can require extra scripting and trial-and-error.
Some features aren’t as deep as best-of-breed tools: things like ticketing, MDM, or third-party integrations may not fully replace specialized platforms.
UI trade-offs: the simplicity is great, but it can mean extra clicks or less granular control in certain areas.
Advanced automation has a learning curve: basic stuff is easy, but more complex workflows can require extra scripting and trial-and-error.
Some features aren’t as deep as best-of-breed tools: things like ticketing, MDM, or third-party integrations may not fully replace specialized platforms.
UI trade-offs: the simplicity is great, but it can mean extra clicks or less granular control in certain areas.
What problems is the product solving and how is that benefiting you?
Saves time — routine tasks that used to take hours can run automatically.
Reduces risk — fewer unpatched systems and faster resolution of issues.
Simplifies workflows — one platform instead of stitching together separate tools.
Improves user satisfaction — quicker response times and fewer disruptions.
Reduces risk — fewer unpatched systems and faster resolution of issues.
Simplifies workflows — one platform instead of stitching together separate tools.
Improves user satisfaction — quicker response times and fewer disruptions.
Cohesive Ticketing, Powerful Automation, and Fast, Knowledgeable Support
What do you like best about the product?
I use NinjaRMM every single day, and I love it! I really enjoy that I’m able to work cohesively with Ninja’s ticketing system, from customer requests all the way through connecting to servers or workstations, so I can help customers quickly. I also appreciate the automations, along with the ability to deploy installers or run commands to PCs in batches. I’ve really enjoyed being able to open a command-line window to run applications directly through the Ninja portal as well.
What do you dislike about the product?
I don’t dislike anything about Ninja. Whenever I’ve had a problem or a question, support has been quick to respond and always seems to know the answer.
What problems is the product solving and how is that benefiting you?
NinjaRMM give me a one-stop-shop to access, manage, and control our organization and our customer organizations. It lets us focus on the problems at hand instead of the hassle of connecting to VPN and various remoting software. Ninja is the most comprehensive and powerful RMM tool that I have used in my professional career. I am proud to be a fellow Ninja!
Couldn't do my job without...
What do you like best about the product?
Just to name a few: the client is easy to install, and I can have eyes on pretty much everything at any given time. Recovering Bitlocker keys is also much simpler, as opposed to having to dig through M365 devices. My clients also love being able to use the client to connect to their work computer from home without needing a VPN.
What do you dislike about the product?
only downside is the ability to not store passwords that don't have a capital letter. My passwords are 15+ characters and I hate pressing the shift key...
What problems is the product solving and how is that benefiting you?
keeping me in the know with what my clients have going on
Everything Under One Roof: Smooth, All-in-One Device & Software Management
What do you like best about the product?
I love how Ninja has everything I need under one roof. I can manage devices and software in one place, and I can even handle updates from there as well.
What do you dislike about the product?
I haven’t run into any issues so far. Everything works great, and it’s been a smooth experience overall.
What problems is the product solving and how is that benefiting you?
I was having trouble managing all of our clients and backups across different systems. Ninja makes it easy for me to keep everything organized and manage all of our clients in one place.
Simple, Intuitive RMM with Fast, Knowledgeable Support and Regular New Features
What do you like best about the product?
The simplicity of it. It is intuitive and easy to use. Thei customer support is fast, efficient and very knowledgeable. The feature set seems to expand every few months with something new!
What do you dislike about the product?
Cant think of anything offhand, we have used other RMM's such as Atera, Datto RMM, Kaseya VSA, Syncro and SuperOps, and while they aren't necessarily bad, they do not compare with Ninja RMM.
What problems is the product solving and how is that benefiting you?
Automation...we use a LOT of the Ninja Conditions and Compound Conditions to automate stuff.
NinjaOne: Easy to Use with a Reliable Remote Tool
What do you like best about the product?
I like that NinjaOne is easy to use and the remote tool seems to work well
What do you dislike about the product?
limited ticketing and reporting flexibility, high-pressure sales tactics
What problems is the product solving and how is that benefiting you?
managing, patching, and supporting distributed IT environments
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