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NinjaOne Makes Patching and Remote Support Easy and Fast
What do you like best about the product?
NinjaOne makes our life so much easier. Scheduled patching, remote restarts, remote support is all easy and fast.
What do you dislike about the product?
We manage both Windows and Linux and one limitation that is a feature coming is remote support for Linux.
What problems is the product solving and how is that benefiting you?
We can monitor and update all our clients and internal servers from one central place.
Amazing RMM Tool with everything we need.
What do you like best about the product?
Ninja One is easy to use and has all the tools and features I need. The scripting is easy and now it integrates with Intune. I am still testing that but so far it has been an excellent experience. I implement Ninja with AutoPilot and it works flawlessly. I have had one issue with customer support and that was also handled quick and with expertise. We use Ninja every single day.
I also want to add Marissa, our Customer Success Manager has been amazing!
I also want to add Marissa, our Customer Success Manager has been amazing!
What do you dislike about the product?
I honestly can't say anything other than I would like to have remote sessions for iPads if possible.
What problems is the product solving and how is that benefiting you?
Ninja one is instrumental with us providing the desktop support that we need. From automation to remote management it works wonderfully.
A solid, reliable RMM that our team actually enjoys using
What do you like best about the product?
NinjaOne is simple and easy to use. The UI makes sense and doesn’t get in the way. You can tell they’ve put real effort into improving the product over time. The proactive check-ins are solid, and our techs picked it up quickly and are very comfortable working in it day to day.
What do you dislike about the product?
Support is generally helpful, but some issues take more back and forth than we would ideally like to get fully resolved. That said, it is still much better than what we had before and continues to improve.
What problems is the product solving and how is that benefiting you?
The automation and scripting engine lets us be more proactive instead of reactive, which reduces overhead and manual work. Having everything centralized in one platform helps a lot, and the integrations with other tools make our workflows smoother and more efficient overall.
Incredible inventory and automations: I couldn't run my business without it
What do you like best about the product?
The possibility of inventorying, Windows patches, client programs, or automations is incredible, I couldn't run my business without Ninjaone.
What do you dislike about the product?
Integrations with antivirus, actions from a distance, ticketing, remote control, it is very good.
What problems is the product solving and how is that benefiting you?
Patch Windows updates, programs, and this avoids me having to contact the client, I can do it in the background.
Reliable Remote Support with Great Automations and Patching
What do you like best about the product?
Great automations and patching system. Very easy remote support options and has been a very reliable product for us.
What do you dislike about the product?
The ticketing system is thin when compared to other ticketing systems. It does integrate well into the platform.
What problems is the product solving and how is that benefiting you?
I really enjoy having the abvility for the product to perform auto remediations to keep our ticket counts low. For example a workstation running low on diskspace can trigger differnt type of automations to clear space and ultimatly cutting down on level 1 ticket creations.
Intuitive dashboard with all relevant information at a glance
What do you like best about the product?
Intuitive dashboard, with all relevant information in the overview.
What do you dislike about the product?
Solution is unfortunately not multi-tenant capable.
What problems is the product solving and how is that benefiting you?
Multi-tenant function is missing! A detailed invoice would be desirable.
Reliable RMM with Great Improvements and Flexible Month-to-Month Pricing
What do you like best about the product?
NinjaOne is a very good RMM tool that does what an RMM should. It's reliable and the improvements they've made along the way are great. Their remote access tool is reliable and shareable with clients. Monthly minimums are low, and contracts and month-to-month instead of yearly.
What do you dislike about the product?
There is still a monthly minimum spend, and I wasn't too impressed with the ticketing system.
What problems is the product solving and how is that benefiting you?
The biggest thing I use NinjaOne for over other options is the ability to share my remote access with my clients. Sometimes a client needs remote access to their computers as well, and giving them access through the RMM tool is much more secure than RDP or a VPN.
NinjaOne - a product that works but keeps improving
What do you like best about the product?
The dashboard and other common interfaces for the techs are laid out very intuitively. It allows the techs to see an issue at a glance. The team at NinjaOne is very responsive to feedback and has been continuously improving the product.
What do you dislike about the product?
There are little gotchas such as not as granular of permissions for user accounts. Also the backup interface seems very bolted onto the main product.
What problems is the product solving and how is that benefiting you?
It is our main tool to manage client devices. We strive to automate as much as possible to prevent outages and issues for our clients but when the inevitable problem occurs the client can either put in a ticket via the system tray icon or call us and we can quickly and easily remote onto their system and resolve the issue. Ninja has thresholds configured to create tickets and in some cases to notify a tech if a threshold was exceeded. It is integrated with our PSA to provide the techs rich detail when creating the ticket.
Love working with Ninja
What do you like best about the product?
I use a lot of the reporting features. I enjoy how easy it is to get the information I need in a simple, easy to read report that I can also use in client meetings. Our customer support over the years has been wonderful as well. It is nice to have real people to speak to when we are having a problem.
What do you dislike about the product?
The one issue lately I have been fighting with is the Warranty line for the devices. When I am renewing server warranties with Dell for example, the dates in Ninja don't update unless I hit the refresh button next to the end date. If I forget to do this and I run a new report looking for expired server warranties I get bad information.
What problems is the product solving and how is that benefiting you?
Using Ninja gives us access to our clients devices all in one space. It is a time saver! The remote tool helps my technicians serve our clients in an efficient manner.
Clear dashboard & strong automation – NinjaOne makes IT daily work easier
What do you like best about the product?
That all devices (clients, servers, mobile devices) can be managed clearly in a dashboard. You can immediately see the device status and quickly recognize when devices are missing or have problems. The extensive automation functions (e.g., for updates, scripts, maintenance, and monitoring) are particularly helpful, as they take over repetitive tasks and thus save a lot of time. Overall, NinjaOne significantly eases the IT daily routine, increases transparency, and ensures more efficient, proactive administration.
What do you dislike about the product?
Partially, the filter and search functions could be a bit more flexible and finely adjustable to evaluate large inventories even faster. Additionally, the multitude of functions requires some initial familiarization time before one can optimally utilize all possibilities.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of confusing device management and manual maintenance. Through the central dashboard, automated monitoring, and recurring tasks, issues can be detected early and many tasks can be automated. This saves time, reduces errors, and ensures a more stable IT environment.
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