Device Health at a Glance with Powerful Automation and Custom Reporting
What do you like best about the product?
I can see the health of all my devices at a glance and address problems quickly. When I notice an issue happening on a regular basis, I can create automated tasks to resolve it. I also use several scripts to gather information and populate custom fields, which I can then review easily in a custom report.
What do you dislike about the product?
It took me a while to figure out how to populate custom fields using scripts and then create an automation based on those values. The information available on NinjaOne can be daunting, and at times it feels conflicting.
What problems is the product solving and how is that benefiting you?
Knowing the health of all of our devices especially since they're scattered across the state and being able to respond to problems quickly is the most important thing.
NinjaOne Consolidated Our Tools and Cut Costs
What do you like best about the product?
NinjaOne has many great features, and has allowed us to consolidate multiple tools into a single platform, reducing cost at the same time. We currently leverage the platform for remote access, endpoint monitor, scripting and ticketing.
What do you dislike about the product?
Overall, I have few complaints, but the ticketing system feels very basic compared with more robust products in the space. That said, it still meets our requirements and gets the job done.
What problems is the product solving and how is that benefiting you?
Endpoint management and remote access. Our previous management product was slow to develop and improve, and the remote access software we were using didn’t provide a stable connection, dropping frequently.
Flexible Software Package Deployment Tailored to Your Workflows
What do you like best about the product?
Being able to push out software packages, can be 3rd party etc. have the option to tailor to your workflows
What do you dislike about the product?
Not having it linked to our VDI infrastructure, so a little segragated from our physical endpoints.
What problems is the product solving and how is that benefiting you?
We use it for patching and remote sessions for tech support. It allows us to automate patching, software updates, and the rollout of new technology. Because we don’t have to physically touch each endpoint, it saves us a lot of time and makes the process much more efficient overall.
Intuitive, Easy-to-Navigate Admin Page for Everyday Endpoint Management UPDATE
What do you like best about the product?
Recently using the automation feature has been extremely helpful in setting up new machines as well as getting current machines up to date with software. With the frequency of software updates this has saved time and simplified our endpoint management efforts.
What do you dislike about the product?
The ability for console admins to locally remove the agent would be helpful as sometimes it conflicts with other security software and when this happens I am not able to remove it from the console. I believe there was a script that allowed local removal but I have had mixed results.
What problems is the product solving and how is that benefiting you?
NinjaOne assists with the endpoint management as well as software maintenance and distribution across multiple offices.
Wide Platform Support Made Our Windows & Mac Migration Easy
What do you like best about the product?
Mac MDM has gotten much better. Adding support for uploading mobileconfig profiles and also adding filevault escrow. Constantly releasing new features.
What do you dislike about the product?
Continue to improve Mac MDM and would love to see Entra Auth during setup screens.
What problems is the product solving and how is that benefiting you?
I like being able to consolidate a few different tools into one place. The strong focus on automation is a big plus for me, and it makes the overall workflow feel more streamlined.
Total visibility of the teams: a great boost for our service
What do you like best about the product?
NinjaOne allows us to have a "snapshot" of everything that is happening on our clients' devices. This "snapshot" allows us to always stay ahead and provide better service to our clients.
What do you dislike about the product?
The tool is so powerful that, at times, it is difficult to progress with the integration.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to resolve end device incidents automatically, in the shortest possible time and with an agile process.
Great Price and Easy Use
What do you like best about the product?
The Price is great especially when compared to other similar systems. RMM features are great and continuing to improve. The ability to push files was a great addition.
What do you dislike about the product?
Ticketing system still has a long way to go. We need better reporting and features.
What problems is the product solving and how is that benefiting you?
We never had a reliable way to see what software was installed on remote user computers, and we also couldn’t tell which patches had been applied. Now we have much better visibility into our devices in the field, which makes it far easier to understand what’s installed and what’s up to date.
Easy to Navigate, User-Friendly, and Frequently Updated
What do you like best about the product?
That it's easy to use and navigate, that it can be accessed from anywhere and is reliable.
What do you dislike about the product?
I'm still learning how to fully use Ninja One, it is taking some time to learn/understand the advanced features.
What problems is the product solving and how is that benefiting you?
Remote access, bit locker recovery & patching. This is benefiting me because it's all within one platform and is very reliable.
Easy to Use, Quick Deployment, and Strong Support
What do you like best about the product?
What I really enjoy about NinjaOne is how easy it is to use. It was also simple to deploy across our fleet with a single download. The documentation is strong and genuinely helpful, and if it doesn’t cover what you need, you can reach out to customer support for assistance.
We use the ticketing system daily for our users, and it includes a lot of features, including MDM, which we’ve started using for our loaner equipment. We were also able to integrate from SolarWinds to NinjaOne with ease.
We’ve been using MDM a bit more recently, and it was new to me at first. That said, they have documentation that helps you set up everything you need, with step-by-step guidance on what each setting does. It also looks like the information is current.
What do you dislike about the product?
I dislike that after 10-15 minutes it logs you out and have to relog in. After using the system more, it looks like you can change this setting. But for security reason we don't.
What problems is the product solving and how is that benefiting you?
I like being able to manage tickets, and how easy it is for users to submit a ticket. I also appreciate being able to remote into PCs that only have an internet connection.
Automation has transformed remote endpoint management and now supports efficient small IT teams
What is our primary use case?
NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is currently deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. Our PCs are configured to automate patch Windows updates, and we are making use of the built-in software patching as well. Some of the servers are set up for auto-patching that are not as critical.
We have also written a number of scripts to make changes to the PC or add software as the need has arisen. Pushing updates for non-Windows updates is a game saver. Most everything we use is already set up in NinjaOne, and you just have to select a box to say to keep them up to date on the desktop.
NinjaOne is used daily to keep track of inventory of the hardware and software we have deployed, and we push updates to all desktops to keep them up to date with all software, not just Microsoft updates. One of the best features we use is the remote control part where you can take over a user's desktop to either help them with an issue or just remotely work on the PC when the user is not there.
What is most valuable?
Some of the best features that NinjaOne has to offer include proactive security, insights at a glance, enhanced user experience, boost technical efficiency, execute tasks swiftly, and also integrations.
Proactive security empowers our IT department teams to secure endpoints through automated patch management, comprehensive antivirus protection, robust backup capabilities, and continuous visibility into the device. NinjaOne executes tasks swiftly through a built-in cloud-native platform, and enables rapid task execution and script deployment across all endpoints, regardless of their location, ensuring minimal latency and maximum responsiveness. Key integration with essential IT tools in our organization, which includes PSA, EDR, security platforms, remote access, and notification tools creates a cohesive IT environment.
Additionally, NinjaOne provides flexible onboarding, with month-to-month pricing, along with unlimited onboarding, training, and support at no extra cost. Script management to address items is seamless.
NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance. It has allowed us to increase the number of devices and clients we service without an equal increase in headcount. It has been a key component in our push to standardize deployment across customers. Compared to the previous RMM solution, it does more for a low cost, making it very cost-effective.
What needs improvement?
Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed automation would be a valuable addition. Customer support should be accessible 24/7, which would be a great improvement.
Constant updates to NinjaOne would be beneficial in the future.
For how long have I used the solution?
NinjaOne has been used for the past five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
We are able to manage 400 to 500 devices at a time, so it is very scalable.
NinjaOne is very scalable because it enables us to manage even 2,000 to 3,000 endpoints across hundreds of customers and employees. It handles remote access to the devices, OS patching, and software patching and management automation at cost. Other RMM solutions have been used in the past, but NinjaOne has been the easiest to get up and running at a pretty advanced level. It does everything we need and does it quickly.
How are customer service and support?
Customer support is active and proactive, but not reachable 24/7, which is an issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
ConnectWise RMM was previously used.
The switch from ConnectWise RMM to NinjaOne was made because NinjaOne is very easy to use. It seems to be the easiest to get up and running, and how everything is presented seems easier than other solutions we looked at. The bottom line was that it had the features we wanted, and the price was very reasonable and competitive compared to the other vendors.
How was the initial setup?
The pricing was cost-effective compared to alternatives, and the setup was straightforward and easy.
What other advice do I have?
Since starting to use NinjaOne, Windows patching, as employees cannot get it done themselves, is making an impact. Having data about our PCs all the time, which we did not have, is a great achievement. Remote access to PCs in a variety of ways versus hoping remote desktop would work greatly improves our ability to manage our employees' PCs and our clients' PCs.
We now have access to data and to the PCs as long as they are on and connected to any network. This has made an impact on our ability to manage and maintain our workforce PCs.
NinjaOne is a great tool, especially compared to the previous solution, ConnectWise RMM. It has better activity logging and detailed information on which user is doing what from where. It has also greatly improved how easy it is to deploy our full stack of security software.
NinjaOne is well suited for situations where fully remote management for servers and workstations is needed. It gives the ability to handle after-hours requests without tying up a technician for the entire night, weekend, or day, as well as rapid response to emergency requests. It is very flexible and a highly reliable tool, and I give this review a rating of 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
