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Diverse functions - Some technical problems with custom applications/scripts
What do you like best about the product?
NinjaOne stands out primarily due to the multitude of features provided for device management. The most positive aspect is the straightforward remote management, for example, through the use of the background mode.
Additionally, the integration of NinjaOne is easy to implement through automated deployment of the agent, for instance via Microsoft Intune.
The customer support is always friendly and goal-oriented.
Additionally, the integration of NinjaOne is easy to implement through automated deployment of the agent, for instance via Microsoft Intune.
The customer support is always friendly and goal-oriented.
What do you dislike about the product?
The user interface is not intuitively designed. For example, automations are created in a different menu item than policies, which in turn use the automations.
Furthermore, there have been increasing problems with the installation of industry-specific apps, for example, when deploying pre-/post-installation scripts.
Furthermore, there have been increasing problems with the installation of industry-specific apps, for example, when deploying pre-/post-installation scripts.
What problems is the product solving and how is that benefiting you?
A major problem previously was the centralized distribution of software to our customers as well as a unified remote management, which is represented by NinjaOne.
Highly Usable and Easy to Navigate
What do you like best about the product?
NinjaRemote is one of the best Remote Access/Support Software I've ever used.
What do you dislike about the product?
Some new features take a bit long to be implemented
What problems is the product solving and how is that benefiting you?
RMM
Faster, more reliable remote support with efficient remote maintenance tools
What do you like best about the product?
NinjaOne Remote Tools offer reliable options for fast remote support, including the Remote PowerShell/CMD-CLI for Windows clients and servers, as well as the NinjaOne Remote Client. The deployment of agents for clients and servers is also straightforward through Discovery, which simplifies implementation.
What do you dislike about the product?
The options for a restart in the Windows patch management policies are inadequate.
What problems is the product solving and how is that benefiting you?
Daily client and server monitoring that quickly reports outages or patching issues and facilitates easier 1st level support on clients through remote tools.
Excellent Support, Seamless Integrations, and Frequent New Updates
What do you like best about the product?
- Support
- Integrations
- New updates coming all the time
- Ease of use
- Integrations
- New updates coming all the time
- Ease of use
What do you dislike about the product?
- Patch Management
- Software installation
- Software installation
What problems is the product solving and how is that benefiting you?
- Keeping OS and Software up to date
- Backup
- Remote Software
- Backup
- Remote Software
Great device insights and easy remote support with Ninja Remote
What do you like best about the product?
I love the insights on the devices per customer/company, its so easy to cheack the device health ! Also the Ninja Remote solution work so well when installed right, i never had issues till know. its easy to support the customers when they call and we can instantly come on their computers
What do you dislike about the product?
sometimes my login is a bit wierd, sometimes its working with the sso and entraID and sometimes it just wont :) for my sake i have a good boss than always solves the issues ( but i think its a entra issue not a ninja one)
What problems is the product solving and how is that benefiting you?
Instant help. When customers call they want immediate help, and think their device is shortly before exploding. thats why i love the ninja remote sessions, i can use it in the homeoffice or in the office normally, i can help from anywhere. i remember we had more issues with that as we used anydesk or konterra
Fast, Reliable Patching with Lightweight Agent and Smart Alerting
What do you like best about the product?
Fast, reliable patching
OS and third-party patching are solid and predictable. When it says something is patched, it usually is. That alone wins trust.
Policy-based automation without madness
You can set policies once and apply them broadly without creating a fragile house of cards. Scripting and automation feel powerful but not scary.
Performance + lightweight agent
The agent is small, quick, and doesn’t feel like it’s bullying the endpoint. Devices stay responsive, which users appreciate even if they don’t know why.
Good alerting signal-to-noise ratio
You can tune alerts so you’re not drowning in nonsense, but you also don’t miss real problems. That balance is hard to get right.
OS and third-party patching are solid and predictable. When it says something is patched, it usually is. That alone wins trust.
Policy-based automation without madness
You can set policies once and apply them broadly without creating a fragile house of cards. Scripting and automation feel powerful but not scary.
Performance + lightweight agent
The agent is small, quick, and doesn’t feel like it’s bullying the endpoint. Devices stay responsive, which users appreciate even if they don’t know why.
Good alerting signal-to-noise ratio
You can tune alerts so you’re not drowning in nonsense, but you also don’t miss real problems. That balance is hard to get right.
What do you dislike about the product?
Automation & scripting could be deeper
Reporting is just okay
Third-party patching doesn’t cover everything
Alert tuning takes manual work
Reporting is just okay
Third-party patching doesn’t cover everything
Alert tuning takes manual work
What problems is the product solving and how is that benefiting you?
Centralized endpoint management
✔️ Patch compliance for OS + apps
✔️ Remote support without extra tools
✔️ Automated monitoring & alerts
✔️ Script execution at scale
✔️ Patch compliance for OS + apps
✔️ Remote support without extra tools
✔️ Automated monitoring & alerts
✔️ Script execution at scale
Very Responsive and Reliable—No Issues with Features or Licensing
What do you like best about the product?
Very responsive, Never had an issues with any of the features and licensing
What do you dislike about the product?
Lenovo's Snapdragon CPU, Only issue I have had with installing the package
What problems is the product solving and how is that benefiting you?
Remoting, installing software, Bash Commands and script
Easy-to-Navigate Interface with a Well-Designed, Customizable Device Overview
What do you like best about the product?
I think the interface is easy to use and navigate. It designed well and resembles a lot of web portals tools that we use in our business such as BitDefender and Ubiquiti. I think the overview or summary of devices is well designed with the customization of columns. Its easy to display or sort devices without having to click into each group/location.
What do you dislike about the product?
The biggest issue we have is the remote accessing tool, it is inconsistent and seems to have issues when updates or patches aren't up to date. I don't know if this happens with other customers but impacts are ability to assist.
Next the one thing I noticed is how the "Last Login" section is determined or calculated. This is a detail we use often when troubleshooting issues and I can tell from the last quarterly patch it has changed. The dates seem to longer and don't refresh on restart. So, we are getting mixed results when it comes to computer usage. We have people with 14 day sessions noted in Ninja but users mention they restarted their device this morning which is a concern.
Next the one thing I noticed is how the "Last Login" section is determined or calculated. This is a detail we use often when troubleshooting issues and I can tell from the last quarterly patch it has changed. The dates seem to longer and don't refresh on restart. So, we are getting mixed results when it comes to computer usage. We have people with 14 day sessions noted in Ninja but users mention they restarted their device this morning which is a concern.
What problems is the product solving and how is that benefiting you?
Managing devices is the biggest problem for us since we have so many locations. It helps us organize and notate device info very well. If we did not have ninja we would have to resort to azure for device management which has some pros but too many cons given our business needs.
Happy customer with ninja one
What do you like best about the product?
The support and how easy to use and depoly it is
What do you dislike about the product?
nothing as such, wish we have direct integration of andoid devices enrolled in our intune
What problems is the product solving and how is that benefiting you?
our windows patching automation, feature updates, warranty tracking, bitlocker
NinjaOne’s Intuitive Interface Makes Device Management Effortless
What do you like best about the product?
NinjaOne has an extremely easy interface to navigate. I use it all day to manage our corporate devices.
What do you dislike about the product?
I get very frustrated when having to retype Search parameters. For instance, from the Dashboard > Software tab, I perform a search to find "Microsoft Word", then I drill down to find the specific devices that have that software by clicking the devices link. But when I hit the browser back button it doesn't take me back to my previous search. Also, It is frustrating that you can't sort by some columns that you would think you could sort by.
What problems is the product solving and how is that benefiting you?
NinjaOne provides us a single management tool to manage all of our corporate endpoints.
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