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Quick, Easy Resolution of Client Issues for Our IT Team with NinjaOne
What do you like best about the product?
This gives our IT staff a quick and easy way to resolve client issues.
What do you dislike about the product?
At this time, we are completely satisfied.
What problems is the product solving and how is that benefiting you?
My team’s PCs and Macs are critical to providing patient care for Evolve clients. NinjaOne helps me and my team ensure that all users are running at peak efficiency, and it has significantly reduced our troubleshooting time.
Centralized control of IT assets that adapts to day-to-day operations
What do you like best about the product?
In general, the tool practically meets the needs of our IT department to manage the assets of our entity. It allows us to maintain adequate and centralized control, and it fits well with what we require on a daily basis.
What do you dislike about the product?
To put a downside, I find it inconvenient that we cannot send chats unless we connect remotely to the affected asset.
What problems is the product solving and how is that benefiting you?
It greatly facilitates the work I need to resolve technical issues and, furthermore, it helps me to have a more accurate idea of the problem that may exist.
Proactive team management: alerts, inventory, and policies that reduce tickets and manual tasks
What do you like best about the product?
The console is very intuitive and fast for day-to-day use. I like the visibility by device (status, alerts, inventory) and the ability to automate recurring tasks with scripts and policies. It saves a lot of time in support and maintenance.
What do you dislike about the product?
I would like some functions to be more "guided" (templates) to standardize policies and alerts from the very first minute. I would also improve the detail of certain executive reports and the way to schedule more personalized reports.
What problems is the product solving and how is that benefiting you?
Centralize endpoint management: monitoring, patching, inventory, and remote access. Reduce incidents due to lack of updates, accelerate diagnosis, and allow action before the user notices the problem. Result: fewer tickets and shorter resolution times.
Easy and efficient management
What do you like best about the product?
The ease of management. It is very intuitive in everything.
What do you dislike about the product?
Sometimes there are problems connecting to the equipment.
What problems is the product solving and how is that benefiting you?
Everyone
NinjaOne Makes Endpoint Management Effortless with Powerful Automation
What do you like best about the product?
What I like best is that it automates tasks such as patch management and provisioning services and software a much more trivial task when managing a fleet. It has saved us many times in a bind, and also invaluable for managing our endpoints. The remote capabilities keep continuing to improve, and are very solid. What I love most is the ability to quietly manage a system through powershell or command prompt effortlessly, which has been incredibly useful or many occasions. Account management and support have been a pleasure to deal with and are always on hand to give help, tutorials, and access to resources such as Ninja Dojo, to self learn anything in detail. Finally, installing the software and provisioning everything was extremely easy, and surprisingly refreshing. We installed on our domain controller, and it found and integrated all our machines there to manage. I depend on using NinjaOne on a daily basis and can't do without it now.
What do you dislike about the product?
There isn't really much to dislike except where features may be missing or incomplete. We did consider using NinjaOne for Backup purposes quite recently, but at the time it lacked the DR element, which was crucial for us. They are updating all the time through, so I anticipate this is something that now exists, and I'll follow this up with our AM in due course.
What problems is the product solving and how is that benefiting you?
The kinds of problems NinjaOne solves is being a single pane of glass into fully managing our endpoints effectively. In addition to general remoting onto units, we can effectively pin point patches, schedule installs of software through Chocolatey, send system wide messages and policy effectively, quietly make changes through powershell and command prompt which has honestly been invaluable. On top of all this, we see the status of our machines in real time, and can deal with situations effectively, quickly and when we are in a bind.
Very Easy to Use, with Great Support When You Need It
What do you like best about the product?
It is a very easy to use system, Also if we need any extra help we have a great contact to speak with.
What do you dislike about the product?
I haven't had any problems as of yet. The system is very intuitive.
What problems is the product solving and how is that benefiting you?
Helped us monitor all our devices remotely without the use of vpn's
User-Friendly Interface. Great for remote support and pc backup.
What do you like best about the product?
Easy to use with excellent customer service.
Makes out job in IT so much easier, quick remote connections and a really good ticketing system.
Background mode is excellent.
Pc image backup / restore works really well.
Makes out job in IT so much easier, quick remote connections and a really good ticketing system.
Background mode is excellent.
Pc image backup / restore works really well.
What do you dislike about the product?
No real dislikes for us. NinjaOne are ading new features all the time.
What problems is the product solving and how is that benefiting you?
Allowing over very easy remote access to our endpoints
Allowed us to combine our existing ticket system, our existing remote access software into one combined portal - Ninja made this easy.
Allowed us to combine our existing ticket system, our existing remote access software into one combined portal - Ninja made this easy.
Automation Relatively Easy
What do you like best about the product?
Automation made relatively easy. Good RMM tool.
What do you dislike about the product?
UI can be be confusing to navigate, not intuitive
What problems is the product solving and how is that benefiting you?
3rd party patching
Powerful Automations That Make Everyone’s Life Easier
What do you like best about the product?
Powerful automations that make everyone's life easier.
What do you dislike about the product?
I can't think of anything. I'm very happy with the product.
What problems is the product solving and how is that benefiting you?
Patch management and software deployment now takes less time and effort, which allows us to focus on the more important bits.
Great MSP Tool which can be customized to your needs
What do you like best about the product?
Good Pricing, stable support and a platform I can refine to my needs
What do you dislike about the product?
Developtment of new feature which are not useful for MSPs
What problems is the product solving and how is that benefiting you?
Control a big chunk of assets in one platform, as a msp I need a reliable unified platform.
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