External reviews
4,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best-in-Class RMM: Easy Deployment, Smooth Patch Management, and Excellent Support
What do you like best about the product?
This is one of the best RMM platforms I’ve used in my 15 years as an MSP Manager. It’s incredibly easy to deploy and operate, with minimal configuration needed to get started. The patch management and MDM features alone make it an obvious choice, and the overall experience has been smooth and efficient. On top of that, every interaction I’ve had with customer support has been excellent—they’ve been quick to help and great at guiding me through the platform’s capabilities.
What do you dislike about the product?
Nothing so far as its a great tool to use.
What problems is the product solving and how is that benefiting you?
Patching is made easy, and the reporting tools are great.
Single Pane of Glass for MSPs: Reliable Automation, Patching & Remote Access
What do you like best about the product?
NinjaOne gives us a true single pane of glass across our entire managed client base. As an MSP supporting multiple industries, we rely heavily on automation, scripting, patch management, and remote access — and NinjaOne makes all of that straightforward and reliable.
The scripting engine is one of the biggest strengths. We regularly deploy PowerShell scripts for registry updates, DUO proxy upgrades, service restarts, patch validation, and configuration changes across hundreds of endpoints with consistency. The custom fields and policy structure make it easy to standardize across clients while still handling exceptions.
Patching is clean and predictable, remote tools are fast, and the platform is intuitive for both senior engineers and junior techs. Implementation was smooth, and ongoing feature releases show they’re investing heavily in MSP workflows.
Overall, it has improved efficiency, reduced manual touch time, and helped us scale without increasing headcount at the same rate.
The scripting engine is one of the biggest strengths. We regularly deploy PowerShell scripts for registry updates, DUO proxy upgrades, service restarts, patch validation, and configuration changes across hundreds of endpoints with consistency. The custom fields and policy structure make it easy to standardize across clients while still handling exceptions.
Patching is clean and predictable, remote tools are fast, and the platform is intuitive for both senior engineers and junior techs. Implementation was smooth, and ongoing feature releases show they’re investing heavily in MSP workflows.
Overall, it has improved efficiency, reduced manual touch time, and helped us scale without increasing headcount at the same rate.
What do you dislike about the product?
Reporting could still be more flexible and executive-friendly out of the box. While the data is there, building polished client-ready reports sometimes requires additional effort.
Occasionally, when deploying complex scripted upgrades (like security proxies or services that require credential context), troubleshooting can take time — especially if service accounts or elevation requirements are involved.
That said, none of these are deal breakers. The platform continues to improve, and support has been responsive when needed.
Occasionally, when deploying complex scripted upgrades (like security proxies or services that require credential context), troubleshooting can take time — especially if service accounts or elevation requirements are involved.
That said, none of these are deal breakers. The platform continues to improve, and support has been responsive when needed.
What problems is the product solving and how is that benefiting you?
NinjaOne solves three major operational challenges for us:
1. Standardization across clients – We manage diverse environments (government, property management, manufacturing, etc.). NinjaOne allows us to apply consistent patching, monitoring, AV integrations, and automation policies across all tenants while maintaining separation.
2. Automation at scale – Routine tasks like registry edits, DUO upgrades, patch enforcement, service remediation, and compliance checks can be automated instead of manually handled. This reduces technician labor and human error.
3. Visibility & Proactive Support – Real-time alerts, health monitoring, and remote access allow us to resolve issues before users even call. That improves SLA performance and client satisfaction.
The result is higher operational efficiency, improved security posture, faster response times, and the ability to grow our MSP without adding proportional overhead.
1. Standardization across clients – We manage diverse environments (government, property management, manufacturing, etc.). NinjaOne allows us to apply consistent patching, monitoring, AV integrations, and automation policies across all tenants while maintaining separation.
2. Automation at scale – Routine tasks like registry edits, DUO upgrades, patch enforcement, service remediation, and compliance checks can be automated instead of manually handled. This reduces technician labor and human error.
3. Visibility & Proactive Support – Real-time alerts, health monitoring, and remote access allow us to resolve issues before users even call. That improves SLA performance and client satisfaction.
The result is higher operational efficiency, improved security posture, faster response times, and the ability to grow our MSP without adding proportional overhead.
Very Organized, Easily Accessible RMM with Useful Info at a Moment’s Notice
What do you like best about the product?
Very organized and easily accessible RMM that provides useful and relevant information at a moments notice.
What do you dislike about the product?
Quick Connect feature does not play well with Windows UAC, and agents with connection issues don't provide any meaningful insight to troubleshooting the connection.
What problems is the product solving and how is that benefiting you?
Automatic malicious file/code execution. Immediately flagging, quarantining and notifying via email about potentially malicious factors on client computers helps fight bad actors and also puts customers at ease.
Great Automation with Patching and WinGet
What do you like best about the product?
Patching and WinGet, automation is great.
What do you dislike about the product?
The patching schedule needs to be more customizable.
What problems is the product solving and how is that benefiting you?
Patch compliance.
Reliable Patching, but Technical Support Needs Faster, Consistent Responses
What do you like best about the product?
The good part of NinjaOne. patching work fine and mostly job done without any issue. Its good to have NinjaOne here in our company. we can trust to keep update our windows servers.
What do you dislike about the product?
We are using this product from few moths back. Just month of JAN this year we using in the prod servers patching. NinjaOne suppose to improve the product support. specifically technical support part. If i raised request Its goin to support but not getting answers at once call. ticket alway moving to different team if asked any question.
What problems is the product solving and how is that benefiting you?
We are patching our all the servers ( windows, Mac ) using NinjaOne, Its one stop for all the operating systems patching.
I am taking care of Windows Servers patching only.
I am taking care of Windows Servers patching only.
RMM Platform that is Reliable, Fast, and Easy-to-Use
What do you like best about the product?
NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts.
What do you dislike about the product?
Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation.
What problems is the product solving and how is that benefiting you?
NinjaOne helps centralise device monitoring, patching, and remote support into a single platform. This reduces time spent jumping between different tools and increases efficiency. Automated patching makes systems more secure without manual intervention. The alerting and monitoring features help identify issues before they become major problems, reducing downtime and support workloads. Overall, it improves productivity and gives better visibility across all managed devices.
Ninjaa One: Easy to Use and Simple to Navigate
What do you like best about the product?
I really like Ninjaa One's ease of use and how easy it is to use. I
What do you dislike about the product?
It is hard to toggle between screens when user has more than one
What problems is the product solving and how is that benefiting you?
I am able to perform technical support remotely
Wonderful Support from Nelle and a Super Easy-to-Use Platform
What do you like best about the product?
Nelle was wonderful to work with. The platform is super easy to use.
What do you dislike about the product?
There are no complaints at this time. N/A
What problems is the product solving and how is that benefiting you?
None at this time
Unique Automation Tools You Won’t Find on Other Platforms
What do you like best about the product?
It offers tools that I haven’t seen on other platforms, such as automations, along with a lot more beyond that.
What do you dislike about the product?
Nothing is least in ninja, but maybe for automations to install to have a higher limit.
What problems is the product solving and how is that benefiting you?
With its automations, you can do many things without even remoting into the computers.
Fast, Caring Support That Keeps Improving
What do you like best about the product?
They react fast in terms of Problems, and it really feels like they care to provide a product and improve upon it.
What do you dislike about the product?
That I can't run App installations for Apple Mac Devices as simple as its possible for IPhones. I hope this will be improved in the future releases.
What problems is the product solving and how is that benefiting you?
They helped us in the past solve issues related to connectivity and useability, which helps us provide a better service to our users.
showing 521 - 530