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NinjaOne: Smooth Onboarding, Intuitive Portal, and Faultless Remote Control
What do you like best about the product?
From deployment through to training, the team at NinjaOne have been supportive and responsive from day one. The onboarding process was smooth, well organised, and made it easy for us to get value from the platform quickly.
The portal itself is intuitive and very easy to use, representing a huge improvement over our previous RMM solution. Navigation is straightforward, information is presented clearly, and day-to-day management tasks take far less effort than before.
We make extensive use of the remote control functionality and it has been completely faultless. Connections are fast, stable, and allow our technicians to resolve issues efficiently without disrupting end users.
Beyond remote access, the strength of the automation, patch management, monitoring, and alerting capabilities has helped us standardise our processes and be more proactive. The platform gives us excellent visibility of our estate and helps ensure devices remain secure and compliant.
Overall, NinjaOne has made a real difference to our operational efficiency and service delivery, and we would happily recommend it.
The portal itself is intuitive and very easy to use, representing a huge improvement over our previous RMM solution. Navigation is straightforward, information is presented clearly, and day-to-day management tasks take far less effort than before.
We make extensive use of the remote control functionality and it has been completely faultless. Connections are fast, stable, and allow our technicians to resolve issues efficiently without disrupting end users.
Beyond remote access, the strength of the automation, patch management, monitoring, and alerting capabilities has helped us standardise our processes and be more proactive. The platform gives us excellent visibility of our estate and helps ensure devices remain secure and compliant.
Overall, NinjaOne has made a real difference to our operational efficiency and service delivery, and we would happily recommend it.
What do you dislike about the product?
There is nothing i dislike about Ninja, it is a great product
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us shift from reactive support to a far more proactive approach. With its monitoring and alerting, we often identify and fix issues before users even notice them.
Patch management is much more efficient, giving us clear visibility of compliance and confidence that devices stay up to date with minimal manual effort.
The remote access tools allow our technicians to connect quickly and reliably, reducing resolution times and avoiding unnecessary site visits. Automation has also reduced repetitive tasks, freeing the team to focus on more strategic work.
Overall, NinjaOne has improved efficiency, faster response times, and better visibility across our environment.
Patch management is much more efficient, giving us clear visibility of compliance and confidence that devices stay up to date with minimal manual effort.
The remote access tools allow our technicians to connect quickly and reliably, reducing resolution times and avoiding unnecessary site visits. Automation has also reduced repetitive tasks, freeing the team to focus on more strategic work.
Overall, NinjaOne has improved efficiency, faster response times, and better visibility across our environment.
Single Pane of Glass Power with Constant Improvements
What do you like best about the product?
Full power and functionality from a single pane of glass. I love the constant improvements and enhancements.
What do you dislike about the product?
The SaaS backup for 365 needs to be integrated into the main platform instead of having to open another platform to look at backup detail.
What problems is the product solving and how is that benefiting you?
Patch management, powershell scripts and customization per client
Awesome Product Backed by a Great Team
What do you like best about the product?
Its an awesome product, with a great team behind it.
What do you dislike about the product?
Interface, specifically dashboards could use more customizations
What problems is the product solving and how is that benefiting you?
It's doing remote connection and endpoint management for us.
Great Value Paired with Awesome Support
What do you like best about the product?
Great value and awesome support. Helps a lot with our ongoing compliance. It was very easy to start using it the onboarding and integration with took a few days.
What do you dislike about the product?
Nothing, really. There are a few things—like security awareness training and a couple of other items—that it would be nice to have integrated into one tool, but that feels more like a longer-term goal for NinjaOne than a current issue.
What problems is the product solving and how is that benefiting you?
Helped a lot with compliance required controls for SOC 2 and ISO 27001
Powerful Automation at Scale, Backed by an Amazing Dojo Community & Support
What do you like best about the product?
What I like most is how many creative ways there are to automate tasks across huge numbers of devices. Plus, the Dojo community, outstanding support team, and constant flow of new features make it stand out. I want to mention another thing about the Support team. NinjaOne Support has been absolutely outstanding. Any time I’ve run into an issue, they’re quick to respond, clearly understand the platform, and stick with the problem until it’s resolved. They have the fastest response time of any vendor I've worked with.
What do you dislike about the product?
Occasionally, the agent has communication issues that require an uninstall and reinstall, which can be tricky if NinjaOne is the only remote access tool available. There are a few minor bugs, but Ninja’s responsive and helpful support team more than makes up for them. Overall, any issues I’ve encountered have been very minor.
What problems is the product solving and how is that benefiting you?
It consolidates monitoring, patching, scripting, and remote access into a single platform, so we can proactively fix issues and roll out changes at scale instead of touching machines one by one.
Intuitive, Feature-Rich RMM—and a True Technology Partner
What do you like best about the product?
There is a lot to like about NinjaOne...I love that it has many great features to help manage endpoints but it's also easy to learn and very intuitive. It was a huge upgrade over our previous RMM and we've been completely happy with it. Another nice benefit is the NinjaOne team has been a great partner to us. I would consider them to be the best technology partner we currently have.
What do you dislike about the product?
I really don't have many complaints with NinjaOne RMM but the one thing I would like to see more development on is the flexibility of alerting schedules per sites.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us further streamline our operations and provide real scalability to support over 6000 endpoints with a very small NOC team.
Fast, Reliable Remote Support Across Locations with NinjaOne
What do you like best about the product?
NinjaOne helps me support staff across two locations and across the United States from my home office. I can jump onto their computers and provide support very quickly. The multiple monitor support is great as many have laptops and external monitors.
What do you dislike about the product?
Figuring out how to install software remotely has been a challenge. We have a mixed classic Active Directory and AzureAD. I had to go computer by computer running each separately. I needed to later do the AzureAD connected computers remotely.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing me to support 60+ staff, servers, and common-use computers regardless of location. The Windows 10 to 11 migration would not have been possible without NinjaOne.
Reliable, Efficient RMM Platform with Strong Automation
What do you like best about the product?
We use NinjaOne primarily for RMM, patch management, and endpoint monitoring across our client environments, and it has become a core part of our operational workflow. The platform provides excellent visibility into device health, alerting, and automation, which has significantly reduced manual maintenance tasks.
What do you dislike about the product?
Support has been responsive when needed, and the platform continues to evolve with meaningful feature updates.
Overall, NinjaOne has been a dependable, scalable RMM solution that supports proactive IT management and operational efficiency.
Overall, NinjaOne has been a dependable, scalable RMM solution that supports proactive IT management and operational efficiency.
What problems is the product solving and how is that benefiting you?
Patch management is straightforward and reliable, allowing us to manage Windows updates and third-party patching with minimal disruption. The scripting and automation capabilities are particularly strong and have helped us standardize processes across multiple environments.
The interface is clean and easy to navigate, and remote access tools are fast and dependable. Reporting has improved over time and provides useful insights for both internal review and client communication.
The interface is clean and easy to navigate, and remote access tools are fast and dependable. Reporting has improved over time and provides useful insights for both internal review and client communication.
All In on RMM—A Strong, Reliable Solution
What do you like best about the product?
All in one RMM, ease of use and visibility of devices
What do you dislike about the product?
UI delays, reporting limitations and clunky mfa
What problems is the product solving and how is that benefiting you?
Remote issues
Best Single-Pane-of-Glass RMM—Outstanding Partner-Focused Customer Service
What do you like best about the product?
Ninja provides the best single pain of glass RMM, backup, patching, and more solution. We have tried many others but Ninja’s most outstanding feature is customer service. Running an MSP can be difficult and the big vendors out there have terrible response times and typically only care about their sales strategy. Ninja’s approach is Partner focused, readily available, and always improving. What more can you ask?
What do you dislike about the product?
I would like to see quicker improvements with PSA billing integrations. The more granular details for billing and product mappings the better. Especially with Halo PSA.
What problems is the product solving and how is that benefiting you?
Best single pain of glass solution on the market. Saved my support team time toggling between windows.
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