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Great Cross-OS Compatibility and Support
What do you like best about the product?
Great compatibility and support across different OSs.
What do you dislike about the product?
For Mac, it can be difficult getting remote access initially. Would be better if it would prompt the user from the get-go at time of install to grant all the required permissions.
The Device status COLORs in the web portal are a bit confusing. Would be great if we could customize those to meet our needs.
The Device status COLORs in the web portal are a bit confusing. Would be great if we could customize those to meet our needs.
What problems is the product solving and how is that benefiting you?
Ninjaone helps solve management of a range of devices running Windows and Mac. Even Android devices have a level of remote access. We are able to run and schedule scripts for each and setup great policies to handle standards across all devices.
Straightforward Navigation and Efficient Remote Access for Device Management
What do you like best about the product?
The layout is straightforward and easy to navigate, especially for device management and quickly finding the information I need. I also like that devices can be organized by organization and location.
Alerts are easy to set up and are simple to understand once they start working.
The Ninja Remote Tool is very efficient and typically takes only 1–2 clicks to access the device I need, without requiring any extra input from an end user.
Alerts are easy to set up and are simple to understand once they start working.
The Ninja Remote Tool is very efficient and typically takes only 1–2 clicks to access the device I need, without requiring any extra input from an end user.
What do you dislike about the product?
There are a lot of sections to navigate, but I think it may be easier to understand once I’m able to complete more training through their Dojo/Academy.
What problems is the product solving and how is that benefiting you?
Ninja Remote access for user devices makes my job much easier. The full machine access it provides lets me troubleshoot issues much faster than other remote tools I’ve used. The interface is very easy to understand and allows me to see any possible issues quickly. The integration and performance capabilities of NinjaOne are helping me solve common IT issues quickly.
I also appreciate the support help and onboarding process being easy. I'm always able to get help when I need it and our rep always gets back to us quickly if there are any issues.
I also appreciate the support help and onboarding process being easy. I'm always able to get help when I need it and our rep always gets back to us quickly if there are any issues.
User friendly, great tools
What do you like best about the product?
Easy to use and reliable. Has features that other RMM programs do not provide.
What do you dislike about the product?
Nothing at this time. I have been using it for over a month and I have no complaints.
What problems is the product solving and how is that benefiting you?
Staying connected to remote devices and being able to interact with devices without interrupting and needing the end user assistance.
Automation, Community, Patching & Ticketing Done Right
What do you like best about the product?
Automation, Community, Patching, Ticketing
What do you dislike about the product?
complicated Documentation, Reports are not really nice
What problems is the product solving and how is that benefiting you?
Automation, save lot of time
Loving Ninja so far!
What do you like best about the product?
Tight integration with HaloPSA. The overall performance of the product has been great, including Ninja Remote. The amount of tasks we can perform via the NinjaOne console without having to actually connect to the workstation or contact the user. Support has been responsive when needed.
What do you dislike about the product?
The systray feature needs further development. SNMP checks are very limited despite having to pay extra for NMS in the first place, could really do with improvement and ability to import MIB files if nothing else!
What problems is the product solving and how is that benefiting you?
More efficient for all staff than our previous RMM.
Easy to Use, Quick to Deploy, and Excellent Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Catches issues early
Catches issues early
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Simple, Evolving All-in-One RMM with a Powerful Dashboard
What do you like best about the product?
Simple dashboard, single pane of glass, easy to use and to search things on. I like that the platform is continuosly evolving, granting new features (most of them included, without the need of purchase add-ons).
NinjaOne is a full RMM solution, being able to serve as Asset Management, Remote Connection, Ticketing, Vulnerability Management and much more, without external add-ons, and furthermore expandable with 3rd party apps.
NinjaOne is a full RMM solution, being able to serve as Asset Management, Remote Connection, Ticketing, Vulnerability Management and much more, without external add-ons, and furthermore expandable with 3rd party apps.
What do you dislike about the product?
Removal of TeamViewer as add-on was a bit of a downgrade, but I'm confident that NinjaRemote will be improved in the future, being even a better overall solution.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us to keep our Inventory up to date, as well than patching our systems and run automated scripts on custom dynamic groups.
We are able to track device warranties, monitor their health in real-time and send custom alerts based on these and other KPIs.
The search is really powerful and able to find in seconds the device you are looking for, allowing also to save it as a custom search for later.
We are able to track device warranties, monitor their health in real-time and send custom alerts based on these and other KPIs.
The search is really powerful and able to find in seconds the device you are looking for, allowing also to save it as a custom search for later.
Powerful RMM with excellent support and Customizable Dashboard.
What do you like best about the product?
I find NinjaOne Remote faster and more reliable than the previous MDM we had. In the event there are any issuse I can use Splashtop as a backup.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
The interface is modern looking making it easy to navigate. Having the system overview, installed software etc makes life very easy to find information I need.
Customizing the Dashboard give a quick clear view of device health, patching or issues.
What do you dislike about the product?
I have not found a real issue with NinjaOne. Moving on to a new RMM, always has a learning curve but the interface made the transition relatively straight forward.
What problems is the product solving and how is that benefiting you?
We use it for installing software and deploying patches and updates. It also supports remote assistance, which makes it easier to help users without being on-site. On top of that, we monitor hardware for potential issues and handle the resolution of whatever other problems the end user throws at us.
Clear, User-Friendly Experience with Great Support
What do you like best about the product?
It’s clear and user-friendly, and the support is good as well.
What do you dislike about the product?
Honestly, i dont have anything bad to say about NinjaOne
What problems is the product solving and how is that benefiting you?
You can directly monitor all your devices.
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