External reviews
4,041 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A great RMM tool with a young and dedicated team in the background.
What do you like best about the product?
What I particularly like about NinjaOne is the modern and clear design, the simple and intuitive operation, the clear presentation of the device inventory, and the ability to quickly and easily distribute custom scripts.
What do you dislike about the product?
I can't say much about it. Actually, I like everything, and I have nothing to complain about so far.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep our devices up to date in terms of security and supports us in our daily work through automated scripts as well as reliable remote access to our computers.
All-in-One Patching, Monitoring, and Remote Access in a Clean Dashboard
What do you like best about the product?
patching, monitoring, and remote access all in one clean dashboard, so IT teams can manage everything quickly without juggling multiple tools.
What do you dislike about the product?
Some users find pricing can be high as you scale up devices.
A few customers say advanced automation could be more intuitive.
A few customers say advanced automation could be more intuitive.
What problems is the product solving and how is that benefiting you?
Tool overload — replaces multiple point tools for patching, monitoring, and remote access.
Visibility gaps — gives a central view of device health and issues across endpoints.
Visibility gaps — gives a central view of device health and issues across endpoints.
Fast, Reliable Remote Access with Powerful Automation and Responsive Support
What do you like best about the product?
Fast, reliable remote access
Powerful scripting & automation
Clear, predictable pricing
Powerful scripting & automation
Clear, predictable pricing
What do you dislike about the product?
imited built-in documentation/wiki features
Occasional UI quirks or missing customization
Occasional UI quirks or missing customization
What problems is the product solving and how is that benefiting you?
Slow remote troubleshooting
Repetitive IT tasks
Lack of centralized IT visibility
Repetitive IT tasks
Lack of centralized IT visibility
Intuitive, Feature-Rich Platform for Everyday IT Management
What do you like best about the product?
It’s a very intuitive platform, while still being thorough with a lot of useful functionality. I find it really helpful for everyday IT management.
What do you dislike about the product?
The only thing I’ve noticed is a bug with the Bitdefender integration: sometimes the infection alert stays active on the dashboard even after the threat has been purged.
What problems is the product solving and how is that benefiting you?
It speed up a lot of process, such as OS and software patching, MDM, and script deployment
NinjaOne has been a very positive experience for my company.
What do you like best about the product?
The remote access feature is probably what I use the most. The GravityZone antivirus was also a big selling point for me. I also like the reporting capabilitiles
What do you dislike about the product?
I originally signed up when Teamviewer was a part of the product. They recently dropped support for Teamviewer. That was a disappointment to me but I am trying to get used to their built-in connect client
What problems is the product solving and how is that benefiting you?
This allows me to apply computer policies to non-active directory connected computers. It also helps me keep track of and manage patches and security issues.
Centralized remote connection and excellent device management
What do you like best about the product?
Centralized remote connection and excellent device management.
What do you dislike about the product?
Good granularity of permissions and a clear view of the API.
What problems is the product solving and how is that benefiting you?
Centralization in a single provider for almost all IT sectors
Automations and Updates That Keep Our Computers Up to Date
What do you like best about the product?
The automations and updates have helped me keep my computers up to date.
What do you dislike about the product?
Ninja Quick Connect doesn’t run as a system process, which means I can’t interact with UAC prompts when they appear.
What problems is the product solving and how is that benefiting you?
Keeping the computers up to date was impossible before, now the users are forced to restart and keep their computers up to date.
All in one: automation, remote, backups, metrics, and access to the antivirus
What do you like best about the product?
The combination in a single tool of details about the equipment, automations, and remote connection along with the ability to perform backups and have very quick access to the equipment's antivirus.
What do you dislike about the product?
Sometimes the segmentation of permissions can be confusing and it would improve the views of the devices.
What problems is the product solving and how is that benefiting you?
Solve the problem of managing many teams in a decentralized manner by unifying everything in a panel separated by organizations and allowing the creation of policies for endpoints globally or by organization.
Clunky but Effective Software
What do you like best about the product?
i like ninja because it puts everything in one place and flexibility
What do you dislike about the product?
the user interface can sometimes be overwhelming, i think there could be some refinement done here
What problems is the product solving and how is that benefiting you?
a couple features that we use a lot from ninja are the patch management capabilities and remote accessing systems
Taking our support offering to the next level.
What do you like best about the product?
The interface is really quick and easy to use - as a management user, who isn't in the application daily, I find it quick and easy to find my way around - definitely saving time & money
What do you dislike about the product?
I'm struggling to find many issues - I see regular activity, but don't always know which technician has actioned something - maybe a technician activity dashboard would be useful.
What problems is the product solving and how is that benefiting you?
We previously had a very labour intensive device management process - reporting was impossible, however with Ninja, this is now far more controlled and we have visibility of issues and can be extremely responsive with clients.
showing 441 - 450