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4,041 reviews
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NinjaOne Streamlined Our System Management and Patching and saved our budget
What do you like best about the product?
We used SCCM and other third-party tools to manage our client and server infrastructure, but it took too much time to stay on top of the systems and patching. We looked at NinjaOne as an all-in-one solution, and we have really streamlined our system management. NinjaOne does a great job with patching, but even better with running maintenance scripts to be proactive on systems. We have dropped our support calls for systems over 80%, and with the consolidation of systems, we have saved on the budget.
What do you dislike about the product?
I really can't think of something I dislike.
What problems is the product solving and how is that benefiting you?
Consolidation of IT management systems into a single system and management portal.
NinjaOne is customizable and great for powerful scripting.
What do you like best about the product?
I love the customization of NinjaRMM. It is fun writing scripts that are able to populate custom fields to show you exactly what you need.
What do you dislike about the product?
I feel like the interface could be improved. I do not like having multiple scroll bars on one page I have to switch between.
What problems is the product solving and how is that benefiting you?
Ninja is great at getting reporting on all devices without interrupting the users. I like the fact I can look up specific things via the interface or PowerShell scripts to get the reports I need.
Powerful Management Tool with Excellent Remote Control
What do you like best about the product?
Great management tool, with a really powerful toolset and remote control capability.
What do you dislike about the product?
The policy set needs some getting used to. There, you will surely need the documentation.
What problems is the product solving and how is that benefiting you?
It helps to keep our colleagues mobile and trouble free.
All-in-One NinjaOne Tools That Save Time and Money
What do you like best about the product?
I like that NinjaOne includes all the built-in tools I need for MDM, screen sharing, ticketing, and billing. The built-in automation tools for billing to QuickBooks have been an amazing time-saver.
What do you dislike about the product?
To be honest, there really isn’t anything I dislike about the product. If I had to pick something, it would be the device minimum that I haven’t reached yet, which makes my billing start out higher. That said, the rest of the services offered within Ninja One still save me money overall, even with the minimum cap, so I really can’t complain.
What problems is the product solving and how is that benefiting you?
Ticketing, Time-Tracking, & Agreement Templates that I can assign to Clients so that I am not constantly creating them individually.
All of this saves me time and keeps me organized.
All of this saves me time and keeps me organized.
Easy to Use, PSA Integration, and Helpful Onboarding
What do you like best about the product?
What I like most is how easy it is to use. It also integrates with our PSA, so any device alerts can be triaged immediately by our technicians. The support and onboarding have been helpful in getting us up and running as quickly as possible, including migrating from our previous RMM solution.
What do you dislike about the product?
We’re fairly new to NinjaOne and haven’t come across anything we particularly dislike so far. The biggest issue I’ve found is having to manually implement a feature to move devices to locations based on their public IP address.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our technicians support our customers more quickly, since Ninja alerts us more reliably than our previous RMM. The patching feature is also greatly improved compared with what we had before.
Intuitive, Menu-Light Experience That Boosts Productivity
What do you like best about the product?
Everything is intuitive. You don’t spend hours digging through menus, which is huge for productivity—especially if you're juggling multiple clients or endpoints.
What do you dislike about the product?
Their ticketing system works, but it’s not nearly as robust as dedicated PSA tools. Most serious shops still integrate with something like HaloPSA or ConnectWise for full workflow control.
What problems is the product solving and how is that benefiting you?
Things like updates, monitoring, onboarding devices, and routine maintenance eat up technician time.
NinjaOne automates: Patch management, Device monitoring, Scripts & remediation
This eliminates repetitive work and reduces human error
NinjaOne automates: Patch management, Device monitoring, Scripts & remediation
This eliminates repetitive work and reduces human error
Reliable RMM That Saves Hours with Automation and Strong Multi-Tenant Visibility
What do you like best about the product?
Reliable RMM; automation and scripting cut hours weekly, strong multi-tenant visibility.
What do you dislike about the product?
Found it clunky to implement Bitdefender and manage it easily
What problems is the product solving and how is that benefiting you?
Centralizes RMM, automates patching/scripting, reduces manual workload and missed alerts.
Game-Changer: Snappy UI, Rock-Solid Agent, and Powerful Automation
What do you like best about the product?
Switching to NinjaOne has been a game-changer for my daily workflow as a technician; the snappy UI/UX allows me to jump from a high-level alert to a remote terminal in seconds without the lag I’ve experienced with legacy systems. The performance of the lightweight agent is rock-solid, and the built-in "Ninja Remote" stays stable even on poor connections, while the powerful automation allows me to run custom scanning scripts and diagnostic tools across my entire fleet automatically. Expert-level support that actually understands technical needs, combined with security integrations that feed directly into my dashboard streamlines work and ensures that problems are addressed right away.
What do you dislike about the product?
While I don't have any particular issues with the platform to complain about, the only real hurdle when recommending NinjaOne is that they don't list their pricing upfront, which makes the initial research phase a bit more tedious. You can’t just glance at a pricing page to see if it fits your budget; you have to jump on a call for a custom quote. While the value is definitely there once you see the platform in action, it’s an extra step that can be a bit of a barrier for smaller shops or anyone looking for a quick 'buy now' experience."
What problems is the product solving and how is that benefiting you?
NinjaOne has provided a solution to the "firefighting" cycle of break-fix troubleshooting by giving us the visibility to solve issues before the client even notices. Instead of waiting for a frantic call, the platform’s automated notifications alert us to early signs of system hardware failures, like failing SMART status on a drive or overheating CPUs, allowing us to schedule a quiet replacement rather than dealing with an emergency crash. This proactive approach has streamlined our entire system management strategy; by having a single source of truth for every endpoint, we can push out critical updates or run diagnostic tools across the entire fleet simultaneously. Ultimately, it’s drastically decreased the problem of "reactive IT" by providing the automation and monitoring needed to keep client environments stable and predictable.
Smooth Device Management Workflow with Handy Quick Views
What do you like best about the product?
Workflow of managing devices and quick views
What do you dislike about the product?
The reporting isn't very intuitive or powerful
What problems is the product solving and how is that benefiting you?
Agent health is superior to any product I have used. allows me to be confident that machines are upa nd getting policies.
Lightning-Fast UI, Seamless Remote Access, and Constant Innovation
What do you like best about the product?
From the moment I launch the quick User Interface, NinjaOne is so fast to startup day to day, I now open it before my email. The constant integrations the devolvement team provides show they are not wanting to stop innovations. They also don't charge for each little thing. Only when the integration will make you money, will they charge something. Onboarding a client is simple and only take a few minutes to get the client up and ready. The main reasons I like NinjaOne best are the quick access to a remote screen, so I can walk a client to success or troubleshoot issues in real time. Another big plus is being able to create End Users, so they can benefit as well and have that same remote management feel. When pairs with the AI and Automation features, anything I want is available anytime I want it, or it will be the next time to PC turn on and connects to the internet.
What do you dislike about the product?
The only downsides I’ve run into are internal. The NinjaOne DoJo can be problematic because logins aren’t always accepted when using the same credentials as the traditional login portal. Beyond that, it’s hard for me to point to any other real negatives, especially since their team is very responsive about helping you find a solution or making you aware of solutions that already exist.
What problems is the product solving and how is that benefiting you?
They are solving the problems with Detection Gap, Update Anxiety, Endpoint Performance, and Audit Headaches. NinjaOne is solving my problem of fragmentation. By putting RMM, Patching, and Backups in one AI-enhanced "single pane of glass," it gives me back my time and significantly lowers my organizational risk.
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