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NinjaOne’s Ticketing Integration Works Smoothly
What do you like best about the product?
I like that NinjaOne integrates with our ticketing system.
What do you dislike about the product?
I dislike that there are false alerts quite often and I have to go through hoops to clear them.
What problems is the product solving and how is that benefiting you?
Nothing right now
Simplified IT Assistance
What do you like best about the product?
The NinjaDojo Roadmap, and this applies to upsides too, as they take ideas submitted by customers, review it, then place it in several tabs that each give a stage of the project it's on. Best of all, you can back up the idea with your needs, some changes, or just promote it.
What do you dislike about the product?
The organization self-created configurations. When creating another object in tickets, devices, or settings, it throws it into a long list that can get filled very quickly making it hard to sort through or find objects.
What problems is the product solving and how is that benefiting you?
Computer management and auto updating
Dramatically Faster Deployments and Efficient Remote Server & Workstation Management
What do you like best about the product?
NinjaOne has enabled us to reduce the time to deploy updated dramatically, while also giving us a more efficient process for remote management of Servers and Workstations
What do you dislike about the product?
When updates fail to install the error, message is not helpful
What problems is the product solving and how is that benefiting you?
Faster time to deploy patches and software.
Cohesive Integration and a Great UI That Feels Built from the Ground Up
What do you like best about the product?
I like the cohesive integration. NinjaOne feels like it was built from the ground up rather than a collection of tools bolted together. Great UI.
What do you dislike about the product?
Still waiting for dynamic policies to be rolled out.
What problems is the product solving and how is that benefiting you?
It's been an upgrade to our remote-control experience and allowed us to get rid of two other tools.
Modern, Intuitive Interface with Reliable Remote Access
What do you like best about the product?
NinjaOne has a modern, intuitive interface that makes it easy to quickly access the information I need about our endpoints without unnecessary clicks. The platform presents data in a clear, actionable way, which is important in a fast‑moving operational environment. Remote access is also straightforward and reliable, making it easy for our team to connect to systems and resolve issues efficiently.
What do you dislike about the product?
While the platform is easy to use, policy management could be more dynamic. Policies are largely static today, which can create additional manual effort when managing devices with varying roles, conditions, or lifecycle states.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize patch management and remote control for endpoints, reducing manual effort and improving consistency across systems. Patch visibility and deployment are straightforward, which helps ensure devices stay up to date and compliant. The built‑in remote control capabilities allow technicians to quickly access systems and resolve issues without relying on separate tools, improving response times and overall operational efficiency.
Excellent Support and Training That Get New Users Up to Speed Fast
What do you like best about the product?
The support and training in NinjaOne help new users feel comfortable and get up to speed quickly.
What do you dislike about the product?
Lacks statistical analytics on device condition and health.
What problems is the product solving and how is that benefiting you?
remote management with ease
Simple, All-in-One Suite for Remote Support, Patching, and Asset Inventory
What do you like best about the product?
The simplicity, remote capability, antivirus monitoring, patch management, asset inventory. Makes it really simple to service clients with one suite.
What do you dislike about the product?
Nothing I can pin point as of the 3.5 years of using.
What problems is the product solving and how is that benefiting you?
One bill, coming from using multiple vendors and receiving multiple bills which were mostly inaccurate it’s been a nice change.
Simple, Fast Patching and Remote Access with Responsive Support
What do you like best about the product?
I like that it doesn't feel complicated. I can handle patching and remote access pretty quickly without having to dig around. Their support team has also been responsive and easy to work with.
What do you dislike about the product?
MDM could definitely be improved. It works for simple use cases but it’s fairly limited overall.
What problems is the product solving and how is that benefiting you?
It’s mainly solving OS patching for us by making it much easier to keep devices up to date and manage updates in one place. It saves a lot of manual work and helps reduce missed patches.
NinjaOne is a necessity for our company!
What do you like best about the product?
I really enjoy how the program allows me to access a number of different devices, that I can set scripts for new onboarded users, the interface is very user-friendly, and it doesn't slow my computer or the user's computer down.
What do you dislike about the product?
I was having issues using the remote in function but it turns out that this was only due to an ipv4 setting / glitch and not the fault of the program
What problems is the product solving and how is that benefiting you?
NinjaOne gives me the ability to assist users in their day by remote functions, scripting, cmd line interactions, checking status of computers, and so much more.
Simple Patch Automation, Fast Ticketing Integration, and Amazing NinjaOne Support
What do you like best about the product?
Makes patching automation simple and easy. The out of the box scripts and automation is great. Integration to our ticketing system was quick and easy. The continued support from the NinjaOne engineers is amazing, and super helpful when you are stuck on something.
What do you dislike about the product?
The one thing that I wish Ninja One had was the elevated permissions on the remote sessions and that we can removed unwanted files on endpoints without having to remote in.
What problems is the product solving and how is that benefiting you?
It helps the IT department from having to manually do all patches and updates.
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