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Excellent for Patching, Remote Administration, and Script Deployment
What do you like best about the product?
Software and Windows patching, remote administration, and pushing scripts to devices.
What do you dislike about the product?
Nothing really comes to mind. Maybe the only issue is that I have to enter 2FA too often after being inactive.
What problems is the product solving and how is that benefiting you?
It helps solve a wide range of IT problems related to administering computers across the organization.
Modern, Highly Compatible RMM with Granular Controls at a Great Price
What do you like best about the product?
Modern RMM, high compatible, granular controls, low pricing
What do you dislike about the product?
Would like to see more network monitoring capabilities.
What problems is the product solving and how is that benefiting you?
Modernized RMM, much better and more accessible than previous RMM.
Comprehensive, Flexible Toolset That Scales with Us...affordably
What do you like best about the product?
NinjaOne has provided us with a comprehensive, flexible, and readily available toolset to manage our helpdesk and deliver efficient endpoint remediation across our organization. Their ongoing improvements and expanding feature set also leave plenty of room for us to grow and scale our services over time.
What do you dislike about the product?
At times, some back-end functions stop working for us, which means we have to reach out to NinjaOne support. However, the support team is responsive and provides a solution.
What problems is the product solving and how is that benefiting you?
Remote management is the biggest friction point that NinjaOne solves for us. We support more than 10 remote sites, and NinjaOne’s device management tools give us the ability to dig deeper when we’re working through root-cause analysis and finding the right solution.
Fast, Easy Device Actions with Clear Progress Tracking
What do you like best about the product?
It’s easy to use and does what it promises, quickly. Other solutions take longer to process actions on devices, but with NinjaOne I can see the progress of each action and apply changes right away.
What do you dislike about the product?
Honestly, there isn’t anything I dislike about NinjaOne. It’s helped our medium-sized business manage tasks much more easily and quickly than before, and overall it’s made our day-to-day work feel smoother and more secure.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us automate deployments for new devices and resolve endpoint issues using its remote desktop, PowerShell, and file access features. It has also made Windows updates and third-party patches easy to deploy and track. Overall, it feels more efficient than some Microsoft tools and support methods we’ve used.
B+ platform and getting better.
What do you like best about the product?
I like seeing the real time updates with the ticketing system. I like that remote tools are built in along with details about a user's PC in real time. Being able to remove/install software without touching the PC.
What do you dislike about the product?
When we have someone on call it would be nice to have a text and email show up with details about the ticket. Searching tickets by user instead of PC could be easier. These features may be available. I'm new to Ninja. Only a few months experience.
What problems is the product solving and how is that benefiting you?
More and more details about the user's PC. Creating KB's with searchable numbering would be good for future updates.
Convenient All-in-One Hub for Ticketing, Monitoring, and Documentation
What do you like best about the product?
Ticketing, device monitoring and management, and documentation all in one place is very convenient. We are not an MSP, but are a low firm IT department that essentially functions like an MSP.
What do you dislike about the product?
The patching feature is nice if you're not enrolling devices in Intune, but in the event that they are it can become cumbersome. Prior to disabling the patching functionality of Ninja we would have updates push out from Intune, but Ninja patching blocks installation until we approve on the Ninja patching side.
What problems is the product solving and how is that benefiting you?
It is helping us support our attorneys and other users to ensure that we can quickly diagnose and resolve their issues.
Easy-to-Use Patch Management with Seamless Remote Control and Strong Integrations
What do you like best about the product?
easy to use, single place for patch management and remote control. seamless remote connection performance. Easy to get support and training. Integrations to multiple different systems edr's and seims.
What do you dislike about the product?
nothing at this moment it far exceeds connectwise in performance and useability
What problems is the product solving and how is that benefiting you?
remote users and patch management.
Intuitive, Easy to Deploy, and Excellent Support, so Easy even our IT director can use it.
What do you like best about the product?
The best thing about Ninja one is the ease of use, it is very intuitive, I was able to get it up and running as soon as my account got provisioned, before even meeting with the onboarding team. Support has been excellent, they have been able to answer all my questions and they schedule a call whenever we have a need. The integrations with EDR and the capability to create scripts and install/uninstall scripts is amazingly easy. Pricing is excellent from a user perspective and from an IT director perspective, I don't know why I didn't subscribe to Ninja one earlier.
What do you dislike about the product?
WHAT????? there's nothing to dislike. the product is amazing, and the support is excellent.
What problems is the product solving and how is that benefiting you?
Ninja one has given me visibility across my end user devices, has made it easy to automate daily activities and has made support for end users a breeze.
Always Adding Valuable New Features
What do you like best about the product?
I like that there are always new features
What do you dislike about the product?
Building custom groups and conditions can be difficult, such as creating groups that show when a service goes down, or a custom group when OneDrive stops syncing.
What problems is the product solving and how is that benefiting you?
Right now, it helps with patch management, and the upcoming features on the road map such as passive network scanning will help immensely. The automation piece is also very helpful, running scrips is great.
Easy, Customizable Ticketing with Powerful Remote Features
What do you like best about the product?
Ticketing system is easy to use and customizable. My favorite thing is the ability to remote into our users and all the remote features. The MDM is fine, but I have worked with better.
What do you dislike about the product?
The MDM could be more user friendly. The interface could also be more user friendly, specifically the admin console.
What problems is the product solving and how is that benefiting you?
The remote feature is amazing. We were using VNC before and it does not compare. The screen size is just like a browser window, the features of chatting and locking out the keyboard and mouse and awesome, the video clipping makes things easy for training.
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